DLG Auto Services - Warwick Reviews 501

TrustScore 4.5 out of 5

4.7

Lock Lane 15, CV34 5AG Warwick, England, GB


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Rated 5 out of 5 stars

Having driven for many years and never had an accident, I was very nervous about having my car repaired and got very anxious with the thought of arranging the process. I cannot speak highly enough ab... See more

Rated 5 out of 5 stars

Would highly recommend this Company they took charge of everything from start to finish very friendly courteous service. Kept me informed about collection delivery and ongoing repairs. Car came back i... See more

Rated 5 out of 5 stars

Excellent service throughout. My car was collected, repaired as new & returned on time. It was also washed & valeted. I was kept informed at all stages of the process & everyone I met or spoke to was... See more

Rated 5 out of 5 stars

Great, friendly, courteous staff. Car was collected on time. I was kept updated on repairs and as I had a hospital appointment the day it was due to be returned I was able to collect it and have it s... See more


Company details

  1. Auto Repair Shop

Written by the company

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

Contact info

  • Lock Lane 15, CV34 5AG, Warwick, England, United Kingdom

  • 0345 878 5599

4.7

Excellent

TrustScore 4.5 out of 5

501 reviews

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Rated 1 out of 5 stars

I had my car brought there after an…auto accident

I had my car brought there after an accident. They could not get the check engine light to go off. I brought the car back four times, for a week each time. They could not figure it out and got upset and hung up on me for asking them to bring to the dealership and find out what was going on.
After that my insurance company allowed me to take the car to another repair shop. North Side Auto Body had it fixed in three days with no problems. I don't know what to say except it was the worst experience.I've ever had with any business.

27 January 2025
Unprompted review
DLG Auto Services - Warwick logo

Reply from DLG Auto Services - Warwick

We understand your frustration with the condition of the car upon its return. We strive to provide a seamless and positive experience for our customers, and it's clear that we fell short of your expectations in this instance. We appreciate you bringing this to our attention and will use your feedback to improve our processes.

Rated 5 out of 5 stars

Having driven for many years and never…

Having driven for many years and never had an accident, I was very nervous about having my car repaired and got very anxious with the thought of arranging the process. I cannot speak highly enough about the service that DLG gave from start to finish. Thank you so much for making this elderly customer happy and relaxed.
Sylvia simons ( suzuki Swift)

3 November 2025
Unprompted review
Rated 5 out of 5 stars

Great repair

My car was repaired to a top standard and very quickly. I was kept informed of the repair progress and everyone I spoke to were polite and knowledgeable.

15 October 2025
Unprompted review
Rated 3 out of 5 stars

The 3 star is only due to the time it…

The 3 star is only due to the time it took for my car to get repaired- 9 weeks! It was partly due to the Jaguar LR cyberattack.
The quality of the repair work was absolutely top notch. Staff were ✅ ok

24 October 2025
Unprompted review
DLG Auto Services - Warwick logo

Reply from DLG Auto Services - Warwick

Sorry to hear you did not have a great customer journey but glad to hear you were happy with the repairs.

Rated 5 out of 5 stars

Repairs made after accident

Had my car collected, repaired and returned exactly as per the information I was given. Everyone I spoke to were polite and friendly and kept me informed from start to finish. Thank you DLG for providing such an excellent service.

15 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service throughout

Excellent service throughout. My car was collected, repaired as new & returned on time. It was also washed & valeted. I was kept informed at all stages of the process & everyone I met or spoke to was efficient & polite. Thank you.

16 October 2025
Unprompted review
Rated 5 out of 5 stars

Repair to Toyota rear quarter

I recently had my Toyota Yaris repaired by DLG Services following damage to the driver’s side rear quarter. The quality of their work was outstanding — the repair is seamless, and my car looks as good as new. The team were extremely professional, polite, and efficient throughout the entire process, completing the job quickly and to a very high standard. I would not hesitate to recommend DLG Services to anyone looking for expert, reliable vehicle repair.

10 October 2025
Unprompted review
Rated 5 out of 5 stars

Like the day I collect from the showroom


My DLG experience was easy, straightforward, and without problems. I was kept informed throughout the repairs which has been completed to an amazing high standard, and ahead of schedule, I’m extremely impressed with the quality of workmanship and professionalism of DLG. They’ve repaired my vehicle to showroom appearance external and on the inside - family and friends are equally impressed.

8 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service , very polite and professional, most importantly kept us updated on the repair work , a very good repair job

18 September 2025
Unprompted review
Rated 5 out of 5 stars

Great staff and car back to new

Great, friendly, courteous staff. Car was collected on time. I was kept updated on repairs and as I had a hospital appointment the day it was due to be returned I was able to collect it and have it sooner to do the hospital journey. They worked with me to help and the staff particularly the man that collected the car was brilliant and extremely helpful and friendly. Car came back looking beautiful and I would recommend this company to all.

9 October 2025
Unprompted review
Rated 5 out of 5 stars

From start to finish

From start to finish, the whole repair process went smoothly and was enhanced by the staff concerned, who were friendly, efficient and sensitive to our situation

1 October 2025
Unprompted review
Rated 4 out of 5 stars

Excellent outcome

Although it was several weeks before they could begin the repair and they only undertake insurance related work, the workmanship and quality of the repair was excellent and I am delighted with the outcome.

6 October 2025
Unprompted review

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