I think the designs are true to pictured and I love the biodegradable bags the clothes came in. I’m not a fan of paying for return shipping but I understand it’s not as big a business as others. T... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Each piece fits perfectly. The Georgiana lace dress is a stunner, and the Zelira black dress is so summer comfortable! Both are made wish quality and attention to detail. Great quality on both pi... See more
Company replied
As always, amazing variety of items to peruse. Not just for glamorous Goths! Love everything I've purchased from Disturbia although I'm 67. Love my culottes, great quality material and for a fungi mad... See more
Company replied
I bought a dress which arrived quickly however was too big so I returned it. Easy to return with good communication stating my dress had been received. After 3 days I emailed Disturbia to enquire wh... See more
Company replied
Company details
- Women's Clothing Store
- Clothing Store
- Clothing Supplier
- Fashion Accessories Store
- Men's Clothing Store
- Streetwear Store
About Disturbia
Written by the company
Shop Womens Shop Dresses Shop Accessories Shop Mens Contact Us
ABOUT DISTURBIA
Established in 2003, Disturbia is a UK-based fashion brand dedicated to dressing the Other. Where light and darkness intertwine, Disturbia blazes its trail, creating otherworldly fashion to empower those who dare to celebrate all that is distinctly individual.
Contact info
3 Silverton Court, NE23 7RY, Cramlington, United Kingdom
- +44 (0)333 091 6980
- help@disturbia.co.uk
- disturbia.co.uk
4.4
Excellent
27K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Disturbia
Hi Silvia,
Thank you for your review! We're so happy to hear that you found the item beautiful and that it was sent quickly. We really appreciate your feedback!
Excellence
Gorgeous dress, fab quality - my second from Disturbia. Fast packing and shipping, delivery within days...absolutely recommend. Will definitely be buying from here again.
14 July 2026
Reply from Disturbia
Hi Lexi,
We are so thrilled to hear how much you love your gorgeous dress and its fantastic quality! It's wonderful that your order was packed and shipped quickly, arriving within days. We truly appreciate your recommendation and look forward to your next purchase!
Easy to order and arrived quickly
13 July 2026
Reply from Disturbia
Hi Stephen,
We're so happy to hear that your ordering experience was easy and that your delivery arrived quickly! We truly appreciate your positive feedback.
Fast shipping and great quality…
Fast shipping and great quality clothes! Very nice selection of clothing and unique for all the baddies out there
11 July 2026
Reply from Disturbia
Hi Jennifer,
We're so happy to hear you appreciate our fast shipping and the great quality of our clothes! It's wonderful that you enjoy our unique selection.
Reply from Disturbia
Hi Kristi,
We are so happy to hear that you love your new mug! It's wonderful to know that you're enjoying everything about it. Thank you for your positive feedback.
Reply from Disturbia
Hi there,
We are so happy to hear you're obsessed with your latest order! We appreciate your continued support.
Great dress
Great dress, actually bought for a funeral but will dress up great for a more joyful occasion and delivery was very quick
13 July 2026
Reply from Disturbia
Hi Andrea,
We're so happy to hear you love the dress and that it will be versatile for different occasions! It's wonderful that the delivery was very quick too.
Ordering was easy
Ordering was easy, delivered on time. Dress was slightly too big but got compliments.
Belt perfect addition.
Waistcoat perfect.
13 July 2026
Reply from Disturbia
Hi Rosemary,
We're so happy to hear that ordering was easy and your delivery was on time! It's wonderful that you received compliments on the dress and found the belt and waistcoat to be perfect additions.
Reply from Disturbia
Hi Rebecca,
We're so pleased to hear that you are happy with the great quality of our clothing and that our returns process was easy for you! We truly appreciate your kind words.
Always a great experience
Always a great experience, great clothes, easy returns process & customer service are friendly and solve matters quickly!
27 July 2026
Unprompted review
Reply from Disturbia
Hi Nat,
We're so happy to hear that you always have a great experience with us! It's wonderful to know you appreciate our clothes, easy returns process, and friendly customer service.
Years long customer
Been a customer for years (2020 ish). Responsive customer service, and clothes are a reliable quality. Will continue to purchase from them =]
27 July 2026
Unprompted review
Reply from Disturbia
Hi there,
Thank you so much for your wonderful review! We're thrilled to hear that you've been a loyal customer for years and that you consistently find our customer service responsive and our clothes of reliable quality. We truly appreciate your continued support!
Brilliant service
Brilliant service. Everything i bought fits perfect. Really good quality
10 July 2026
Reply from Disturbia
Hi Samantha,
We're so pleased to hear you received brilliant service and that everything you bought fits perfectly! We truly appreciate your positive feedback on the good quality.
Reply from Disturbia
Hi Susan,
We appreciate your wonderful feedback! We are so pleased to hear that you are happy with our products and that your order arrived quickly. We truly appreciate your kind words!
Reply from Disturbia
Hi Lorna,
We're happy to hear that the delivery was quick and the sizing was correct. We appreciate your feedback.
Reply from Disturbia
Hi Mark,
We are so pleased to hear that your order arrived on time and that you are happy with the superb quality of our products! We truly appreciate your positive feedback.
I am never disappointed with my purchases.
Everything on the website is so dang cute and good quality. Definitely makes me want to come back and shop again. Checkout was very easy to use and shipping/delivery was so quick.
12 July 2026
Reply from Disturbia
Hi Olivia,
We're so happy to hear you find everything on our website cute and of good quality! It's wonderful that checkout was easy and shipping was quick. We appreciate you wanting to shop with us again!
I love everything I’ve gotten from…
I love everything I’ve gotten from Disturbia. Ordering is easy, shipping is fast, and everything feels like it’s made to last.
10 July 2026
Reply from Disturbia
Hi Abby,
We're so happy to hear that you love everything you've received from us! It's wonderful to know that you find ordering easy, shipping fast, and that our items feel like they're made to last. Your kind words mean a lot to us!
It came quickly
It came quickly, its quality is good, it fits nicely. Overall good experience!
13 July 2026
Reply from Disturbia
Hi Naomi,
We are so pleased to hear that your order arrived quickly and that you are happy with the quality and fit of your item! We truly appreciate your positive feedback.
Reply from Disturbia
Hi Natalie,
We appreciate your positive feedback! We are so pleased to hear that you are happy with the quality of our items and our fast delivery service.
Low quality sewing and subpar garment
I was very disappointed when I tried on the dress that I ordered only for the strap to completely come off. The second strap was also loose and very poorly sewn. I was not aware that Disturbia has such low quality items.
10 July 2026
Reply from Disturbia
Hi Alexandra,
We're truly sorry to hear about your experience with the dress you ordered. It's incredibly disappointing when an item doesn't meet expectations, especially when it comes to quality and construction. We understand your frustration regarding the strap coming off and the poor stitching on the other. This is certainly not the standard we aim for, and we regret that your perception of our quality has been negatively impacted. Your feedback is valuable as we continuously strive to improve our products. If you could kindly contact our customer service, they will be able to look into this further for you.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.