Disc Makers Reviews 6,848

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 468 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products and services received, often highlighting the professional and excellent results. Many people appreciate the helpful and knowledgeable staff, noting their expertise and willingness to assist throughout the process. The customer service is frequently described as outstanding, with consumers valuing the clear communication and quick responses. However, some customers experienced issues with product quality, such as crackling sounds in audio or thinner cover materials than expected. A few reviewers also mentioned a lack of personalized communication regarding delays and defects, leading to dissatisfaction with the updates provided.

What people talk about most

Product

People report positive experiences with product quality. Many customers praise the high quality of the final... See more

Quality

Customers consistently note positive experiences with quality, praising the high-quality final products,... See more

Staff

Customers consistently report positive experiences with staff, highlighting their helpfulness,... See more

Service

Consumers find service to be positive, with many praising the fast, professional, and attentive support... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The communication was perfect throughout my experience, 1st timer and concerned about almost every aspect of this project...not to worry, Trevor was always available and ready to help figure things ou... See more

Company replied

Rated 5 out of 5 stars

The record is very good quality. "Experience"-wise, as a customer overall, I would say this: I notice and appreciate that these are human beings who know what they are doing are manning (and woman-in... See more

Company replied

Rated 5 out of 5 stars

The team is eager to help me get every detail right. Every time I need help, Craig was right there with the answers I needed. Product is pro-level in every aspect. Sound was not coloured in any way... See more

Company replied

Rated 5 out of 5 stars

Auburn Street- Great communication during the set up phase with attention to details. Amazing Team & an awesome project from start to finish! Thank you for your expertise in producing our Album “ AUBU... See more

Company replied


Company details

  1. Music Store
  2. Hobby Store

Written by the company

Since 1946, Disc Makers has been the leading independent manufacturer of CDs, DVDs, and custom vinyl records for musicians, filmmakers, and businesses. We specialize in CD & DVD duplication, vinyl pressing, replication, and custom packaging, supported by state-of-the-art facilities near Philadelphia, PA. Our services include mastering, graphic design, multimedia authoring, and a wide selection of packaging supplies. Beyond discs and vinyl, we offer posters, download cards, and music distribution. With decades of experience, Disc Makers is your trusted partner for high-quality media production.

At Disc Makers, we guarantee the best prices and your complete satisfaction.

If you are not satisfied with any of our products or services, we’ll make it right. Guaranteed.

If you are not satisfied with any of our products or services, we’ll make it right. Guaranteed.
At Disc Makers, we know that making professional discs can be a significant investment. We want to make sure you’re thrilled with your purchase. That’s why we’re the only disc manufacturer in the world whose discs come with a 100% satisfaction guarantee. If there’s anything about your Disc Makers product or experience that you’re not happy with, we’ll make it right. It’s as simple as that. For full details, please visit http://www.discmakers.com/guarantee

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

7K reviews

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Rated 5 out of 5 stars

Great customer service!

They answered my call as quickly as they could and gave me great suggestions and I got everything put together and sent in and got my CDs back and everything was seamless!

10 March 2026
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Reply from Disc Makers

Thank you for taking the time to send us your feedback. We're happy to hear that our assistance and suggestions helped! We're glad everything went smoothly with your CDs.

Rated 3 out of 5 stars

Process seemed slow and inconvenient

Process seemed slow and inconvenient. Had issues with the self design of USB drives. When I contacted them they would hand me off to someone else.
Purchased a duplicator but the copies even though giving me “green lights”do not play in several vehicle types if not all. Currently not sure what is the path forward. Disappointed. Troubleshooting.

17 March 2026
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Reply from Disc Makers

Thank you for taking the time to send us your feedback. We're sorry to hear about the difficulties with the Online Designer. I can see we're currently looking into the final product concerns. We'll follow up with you when we have more information.

Rated 5 out of 5 stars

Great job much appreciated

Great job much appreciated, Superb product and fast production and delivery, the finished CDs looked fantastic and arrived right on schedule

2 March 2026
Unprompted review
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Reply from Disc Makers

Thank you for taking the time to send us your feedback. We're thrilled to hear that you were pleased with production time and final product. We greatly appreciate your business and hope to work with you again soon!

Rated 3 out of 5 stars

OK but not great.

I’ve always given Disc Makers five stars on every project they’ve done for me—and they’ve handled 11 albums over the years. They’ve consistently been great to work with.

This was my first USB project, though, and I do wish there had been a bit more guidance on the final product. I wasn’t aware that including videos would require formatting the USB as exFAT, which doesn’t play in all vehicle systems. As a result, some of my customers weren’t able to play the music in their cars.

When I reached out, the explanation was that the format was necessary because of the videos, and there wasn’t much that could be done after the fact. I completely understand that—but I do wish I had known this upfront so I could have made a more informed decision.

That said, I take some responsibility as well—maybe I should have asked more questions about USB formats. Still, I had hoped for a bit more guidance going into it.

Overall, they were excellent from start to finish on the project aside from this issue, and I will absolutely continue working with them. To help my customers, I’m now producing a second USB myself on my own computer with just the music in FAT32 format so it will play in any vehicle and eliminate any issues.

7 March 2026
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Reply from Disc Makers

We appreciate your support over the years and the feedback on your recent USB project. We regret that the exFAT format caused compatibility issues and that we didn't provide enough guidance upfront. We'll review how we present this information to help customers make informed decisions. Thank you for bringing this to our attention. We're happy to hear that you're otherwise pleased with the overall experience.

Rated 5 out of 5 stars

User Friendly

So glad they kept my CD from years ago so I could get more! Had not expected to run out. It was so easy ordering online. They make it simple for customers. And my CDs are perfect.

7 March 2026
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Reply from Disc Makers

Thank you for taking the time to send us your feedback. We're thrilled to hear that you found the reorder process easy and you're pleased with the finished product.

Rated 5 out of 5 stars

Great service

Great service, great product, great price.

7 March 2026
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Reply from Disc Makers

Thank you for taking the time to send us your feedback. We greatly appreciate your business and hope to work with you again soon!

Rated 5 out of 5 stars

Great product

Great service

5 March 2026
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Reply from Disc Makers

Thank you for taking the time to send us your feedback. We greatly appreciate your business and hope to work with you again soon!

Rated 5 out of 5 stars

Quick. Reliable. Quality.

Great communication and updates on my product and its production. The final product turned out wonderful. Very pleased!

11 March 2026
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Reply from Disc Makers

We are so happy to hear that your experience was positive! Thank you for taking the time to share your feedback.

Rated 5 out of 5 stars

The CDs came in a timely manner

The CDs came in a timely manner, the colors are great and the sound is wonderful.

10 March 2026
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Reply from Disc Makers

We are so happy to hear that your experience was positive! Thank you for taking the time to share your feedback.

Rated 5 out of 5 stars

Great customer service

The customer service experience I had was fantastic. I worked with both Craig & Timothy throughout the process and they were both very kind and helpful.

10 March 2026
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Reply from Disc Makers

We are so happy to hear that your experience was positive! Thank you for taking the time to share your feedback.

Rated 5 out of 5 stars

Good experience

Good pricing, my order came on time, and friendly service

7 March 2026
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Reply from Disc Makers

We are so happy to hear that your experience was positive! Thank you for taking the time to share your feedback.

Rated 5 out of 5 stars

Quick and painless

Easy to use website and very good customer service, delivered ahead of schedule. Very satisfied.

7 March 2026
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Reply from Disc Makers

We are so happy to hear that your experience was positive! Thank you for taking the time to share your feedback.

Rated 5 out of 5 stars

Great support

Great support, communication, and final product! Awesome experience.

28 February 2026
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Reply from Disc Makers

We are so happy to hear that your experience was positive! Thank you for taking the time to share your feedback.

Rated 2 out of 5 stars

I was told the CDs would ship between…

I was told the CDs would ship between 3/2-3/5, but they didn’t ship until 3/9 and they arrived after my album release party.

5 March 2026
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Reply from Disc Makers

Hi Joe,
I'm sorry these didn't make it in time for your release show. It looks like you took advantage of our 'Economy' or 'Extended Turn' production schedule. This is approximately 10-15 business days at a significantly discounted rate. Please note that during high capacity times in our production department, orders can take longer to ship than the initially quoted ship date. Unlike our faster turn times, Extended Turn orders do not have a guaranteed delivery date. If there is a specific date or deadline for your order, we recommend upgrading to the Standard or Priority production time to ensure you receive your product when needed. You can always give us a call and let us know the date ahead of time, and we'll make sure we have it in your hands before that date. If you'd like to discuss this further please give us a call at 856-663-9030.

Rated 5 out of 5 stars

First the price was good

First the price was good. (better than a couple years before). The finished product was excellent quality. The whole process went smoothly.

5 March 2026
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Reply from Disc Makers

We're happy to hear that you found our pricing favorable and the quality of the finished product to be excellent. We're so glad the whole process went smoothly for you.

Rated 4 out of 5 stars

Packaging is good

Packaging is good. Recieved in good order.

3 March 2026
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Reply from Disc Makers

We appreciate your feedback and are glad the packaging was good and you received it in good order. Thanks for choosing Disc Makers!

Rated 5 out of 5 stars

Great quality

Great quality, great communication, great delivery ✅

3 March 2026
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Reply from Disc Makers

We're happy to hear that you had a great experience with our quality, communication, and delivery! Keep us in mind when it's time for the next record, we're excited to work with you again!

Rated 4 out of 5 stars

Everything is OK

Everything is OK, but timing of my order a bit longer, than I expected.

3 March 2026
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Reply from Disc Makers

We appreciate your feedback and are sorry the order took longer than expected. Our extended turn discount option doesn't have a guaranteed delivery date, but in the future give us a call and we can help get things moving to meet your schedule. Thank you!

Rated 5 out of 5 stars

Disc Makers

Tony, Sean, and the team, have really come through on two projects that I had. First one got delayed due to challenges that Disc makers were experiencing, and as a result, I was given a 20% discount on my next project. In particular, the printing of the album covers is quite dazzling. I've gotten nothing but compliments on a truly "cool album cover". Thanks Tony, Sean and the team at disc makers.

26 February 2026
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Reply from Disc Makers

We're happy to hear that you're pleased with the album covers and appreciate the compliments you've received. We are grateful for your patience regarding the delay and that you recognize our efforts. Thank you for sharing your positive experience! We can't wait to work on your next project!

Rated 5 out of 5 stars

They produced my Cd exactly the way I…

They produced my Cd exactly the way I wanted it, and had it finished in a short amount of time.
I would recommend them highly to anyone.

25 February 2026
Disc Makers logo

Reply from Disc Makers

Thank you for your feedback. Glad to hear you had a great experience.

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