Direct Vacuums Reviews 

46,471
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products, noting that refurbished items often arrive looking and functioning like new, providing excellent value for money. Many people appreciate the significant savings compared to retail prices, making purchases highly satisfying. The delivery service is consistently highlighted as quick and efficient, with items arriving promptly and well-packaged, contributing to a smooth overall purchasing experience. However, some customers also noted that a small number of products arrived damaged or with missing parts, requiring replacements. A few other people also felt that certain items posed significant concerns regarding their functionality or condition shortly after use.

What people talk about most

Product

Consumers find product quality to be largely positive, with many reviewers expressing delight with their... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Quality

People report positive experiences with quality, often describing items as Customers praise the excellent... See more

Price

Users describe positive interactions with price, frequently highlighting the excellent value for money and... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency and speed. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My reviews is based on Customer service as I returned product so can't comment. Customer service is quick to respond can't fault it. They do their absolute best to find middle ground if not happy. Hum... See more

Rated 5 out of 5 stars

We managed to find this tower fan online at direct vacuums just before the next ‘heat wave’ was due. As all local/ countrywide stockist were out of stock we decided to buy this fan on the fly, as OAPs... See more

Rated 5 out of 5 stars

I have had my Vax Steam Fresh a few weeks now so I can give a review. Delivered and upon opening amazed as it really did look new. I have used it quite often it is fantastic even the gadgets work. I... See more

Rated 5 out of 5 stars

Have previously used and so ordered the Hoover stick with floor cleaner - arrived very quickly in a plain box, but everything wrapped securely with no damage or marks on the parts, and was set up in n... See more



Company details

  1. Appliance Store

Written by the company

Direct Vacuums are a unique company offering you brand name products at a fraction of the price of high street shops. Direct Vacuums is the only authorised re-seller of Electrolux, AEG, Zanussi, Hoover and Vax graded products, all our products are guaranteed for 1 year for complete peace of mind.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

46K reviews

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4.4

All reviews

(46,471)

2,995 reviews in the last 12 months

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Rated 4 out of 5 stars

I am very happy but

I am very happy. However, when it come to building the trampoline net, the screws don't fit, not in the middle of the bars or on the top of the net. So I don't know what I'm going to do because it's kind of just holding on for dear life and a suddenly. This isn't the company's fault. It was fast delivery and good communication via emails I've bought from them before for Hoover's in the past and never had any issues. I'm just a bit sad that the parts on the trampoline don't fit exact

6 July 2026
Rated 5 out of 5 stars

Very pleased

I bought a refurbished cleaner. It came well packaged and was thoroughly cleaned. The machine works really well and the charger too. Very pleased with the outcome and the savings made.

5 July 2026
Rated 5 out of 5 stars

Vax Steam Fresh

I have had my Vax Steam Fresh a few weeks now so I can give a review. Delivered and upon opening amazed as it really did look new. I have used it quite often it is fantastic even the gadgets work. I would recommend Direct Vacuums to anyone. Why buy new when you can buy refurbed at a fraction of the price, this company has an excellent customer care as well.

24 May 2026
Rated 5 out of 5 stars

Direct vacuums five star service.

I purchased a refurb vacuum cleaner from these people and I had some questions I got in touch with their customer service and they answered everything for me. The customer service person Gabrielle didn't keep me waiting and now everything's fine I just like to say thank you you don't normally get service like that .

10 July 2026
Unprompted review

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