I have had my Vax Steam Fresh a few weeks now so I can give a review. Delivered and upon opening amazed as it really did look new. I have used it quite often it is fantastic even the gadgets work. I... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Have previously used and so ordered the Hoover stick with floor cleaner - arrived very quickly in a plain box, but everything wrapped securely with no damage or marks on the parts, and was set up in n... See more
Ordered this for dog hair which it picks up good. I had bother getting it work. There was no suction going in I thought maybe a bit was missing anyway after some emails I figured it out the top half o... See more
Bought 2 reconditioned Hettys for £99 each. If it weren't for the unbranded brown boxes you wouldn't know they weren't brand new! Quick delivery. Very happy customer! I will probably be back for mo... See more
Company details
Written by the company
Direct Vacuums are a unique company offering you brand name products at a fraction of the price of high street shops. Direct Vacuums is the only authorised re-seller of Electrolux, AEG, Zanussi, Hoover and Vax graded products, all our products are guaranteed for 1 year for complete peace of mind.
Contact info
A P Taylor Ltd, Unit 5 Arenson way, LU5 5UL, Dunstable, United Kingdom
- Online support only
- support@directvacuums.co.uk
- directvacuums.co.uk
4.4
Excellent
46K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brilliant vacuum, excellent service.
Item was delivered promptly, and arrived packaged exactly as described. The vacuum itself was easy to assemble, looks brand new, and works perfectly.
26 June 2026
Fantastic Customer service
Great company to deal with. Customer services was great in deal with a postcode error
4 July 2026
Great price speedy service no…
Great price speedy service no complaints I like my Henry Hoover
4 July 2026
Despite telling me my order is out to…
Despite telling me my order is out to be delivered after more than a week I haven't received it yet
4 July 2026
Fast delivery and the vacuum cleaner…
Fast delivery and the vacuum cleaner was as good as new .. still boxed with manual and all accessories
4 July 2026
The delivery was quick and I'm happy…
The delivery was quick and I'm happy with the product ,It was left at my neighbours and no card in my door though.
4 July 2026
Was delivered promtiy and was exactly…
Was delivered promtiy and was exactly what I had orderd
4 July 2026
Very quick delivery well packaged and…
Very quick delivery well packaged and as described
3 July 2026
Vax Steam Fresh
I have had my Vax Steam Fresh a few weeks now so I can give a review. Delivered and upon opening amazed as it really did look new. I have used it quite often it is fantastic even the gadgets work. I would recommend Direct Vacuums to anyone. Why buy new when you can buy refurbed at a fraction of the price, this company has an excellent customer care as well.
24 May 2026
Direct vacuums five star service.
I purchased a refurb vacuum cleaner from these people and I had some questions I got in touch with their customer service and they answered everything for me. The customer service person Gabrielle didn't keep me waiting and now everything's fine I just like to say thank you you don't normally get service like that .
10 July 2026
Unprompted review
The product was exactly as advertised…
The product was exactly as advertised and excellent delivery and driver. Thank you
3 July 2026
Machine arrived on time and I was…
Machine arrived on time and I was amazed by its condition. Superb service and a delighted customer
3 July 2026
Bought a "like new" Russell Hobbs hand…
Bought a "like new" Russell Hobbs hand held vacuum from them.
Am super happy with it and it will be cherished
Delivery was quick and the product is great
Thank you guys and gals and theys 🌻
2 July 2026
Excellent service
Brilliant tower fan lovely and cool ..... easy to esemble just fit the bottom stand on
26 June 2026
Very good communication
Very good communication. Pleasant and helpful by email and dealt with my questions by return.
Excellent company to deal with.
8 July 2026
Unprompted review
Would have given 5 stars but handle not…
Would have given 5 stars but handle not perfect fit a bit loose and no instruction manual
1 July 2026
A rapid response to my email and an…
A rapid response to my email and an ideal resolution.
Thank you very much.
2 July 2026
Easy to order (2 x fans)
Easy to order (2 x fans), continous communication and quick delivery.
25 June 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.