Size actually wanted has been out of stock for months and have not recieved updates further when would be back in stock despite emails and on the list to be contacted Went fur larger size - not idea... See more
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Review summary
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I have previously purchased my daughter's school uniform from this company before her school switched to a different online provider. This year,I returned to order my son's uniform. Based on my past e... See more
Company replied
It is very easy to order school uniforms from here but it is a shame they never reopened the shop after Covid so you could get your child to try stuff on for size. Especially for the personalized PE k... See more
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Website needs to be updated, doesn’t show updates about delivery and returns Ni online process of return. Quality of clothes is good, but way expensive than top brands in UK
Company replied
Company details
Written by the company
Direct Clothing has been established for over twenty years as an independent clothing supplier offering a wide range of products including school uniform, sportswear and corporate/promotional wear. We pride ourselves on offering an efficient, reliable and personal service to our customers and are confident that, as well as being impressed with our level of service and quality, you will also find our prices highly competitive. Please contact us to discuss your requirements by emailing sales@directclothing.co.uk Direct Clothing will be happy to provide free advice and guidance or give you a quote online. Direct Clothing currently runs school uniform shops in private and state schools throughout the UK.
Contact info
Dixon House, Old Heath Road, WV1 2BF, Wolverhampton, United Kingdom
- 01344872299
- customerservice@directclothing.co.uk
- directclothing.co.uk
4.3
Excellent
667 reviews
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Lottery sizing and slow delivery, Customer service who don't like facts
Took a month to deliver despite being in stock at the time of order.
UPDATE: Despite company comment below - order placed 27 Feb and not available to collect until Weds 19th March.
2ND UPDATE - Screenshot of delivery tracking app gives delivery date to the school of 19th March. There is no shop and I'd checked with the School Reception (who take deliveries) before then to confirm not delivered.
Yet again sizing appears to be a lottery. 3rd order - sizing appears to bear no relation to the stated measures nor does this order appear to be consistent with previous ones.
UPDATE - Spoken to the team and there is a 2" tolerance allowed either way - so nearly 10% on a 24" waist skirt. Hence the lottery comment.
Rating lowered because the Company doesn't appear to like facts.
2 March 2026
Reply from Directclothing
Hi James
Thank you for your feedback.
We are sorry you feel it took so long for you to receive your order. However I can see that you order was placed 27th February and ready to be collected from the school shop on the 4th March. This would have been stated at checkout. We can confirm that the item arrived with the school on the said date. Anything outside of this would have been down to the school.
As for the sizing of the garment one of our team will be making contact to look into this further.
Kind Regards
Leanne
Direct Clothing
Brilliant being able to get uniform…
Brilliant being able to get uniform whenever you need it from the school.
3 March 2026
Reply from Directclothing
Hi Sian,
We're happy to hear that you find it brilliant to access the uniform from the school whenever needed.
Thank you for your positive feedback; we appreciate it!
Kind Regards,
Direct Clothing
Reply from Directclothing
Hi,
We are so glad you received excellent service!
Thank you for your positive feedback; we appreciate you taking the time to share.
Kind Regards,
Leanne
Direct Clothing
Reply from Directclothing
Hi Jackie,
We're happy to hear that you had a fantastic delivery experience with our company.
Thank you for your positive feedback; we appreciate it.
Kind Regards,
Leanne
Direct Clothing
Reply from Directclothing
Hi Oyintola,
We appreciate your feedback.
We will look into this as we try our very best to keep shipping more affordable for our customers.
Kind Regards,
Leanne
Direct Clothing
Very accommodating in getting my order…
Very accommodating in getting my order completed despite missing the deadline.
Went above and beyond.
Great customer service from the team via phone and email.
16 March 2026
Unprompted review
Reply from Directclothing
Hi Gurjeet,
We appreciate you taking the time to share your feedback.
We're happy to hear that we were able to accommodate your order and provide great customer service. It's wonderful that our team exceeded your expectations.
Kind Regards,
Direct Clothing
Available very quickly
Available very quickly for collection from the school office.
Shorts good quality.
25 February 2026
Reply from Directclothing
Hi Elizabeth,
We're happy to hear that the shorts are of good quality and that collection from the school office was quick.
Thank you for your positive feedback!
Kind Regards,
Leanne
Direct Clothing
Excellent customer service
Excellent customer service, they reply very quickly to their emails and provide help. thank you
25 February 2026
Reply from Directclothing
Hi Mrs leila kasraie,
We're happy to hear that you received excellent customer service!
We appreciate your positive feedback and are glad we could provide prompt and helpful support.
Kind Regards,
Leanne
Direct Clothing
Zdenka Blackwell is super efficient and…
Zdenka Blackwell is super efficient and brilliant! Thank you so much
11 February 2026
Reply from Directclothing
Hi Philly Bond,
We are happy to hear that you had such a positive experience!
We appreciate you taking the time to leave us this wonderful feedback; it means a lot to us.
Kind Regards,
Direct Clothing
Delivered with in a longer period than…
Delivered with in a longer period than I expected
19 February 2026
Reply from Directclothing
Hi Eleanor, I can see that this was a shipment to school.
For future reference orders are delivered to school every Wednesday so orders need to place on Sunday before midnight to avoid delays.
Shona and Alice are amazing
Shona and Alice are amazing, very helpful and professional!
9 February 2026
Reply from Directclothing
Hi Clive,
We're happy to hear that you had such a positive experience!
We appreciate your kind words and are grateful for your recognition of our team's efforts.
Kind Regards,
Leanne
Direct Clothing
My purchases were delivered in a timely…
My purchases were delivered in a timely manor. My grandson didn't say anything about the purchases in a negative way.
9 February 2026
Reply from Directclothing
Hi Delores,
We're happy to hear that your purchases were delivered promptly! It's great to know your grandson didn't express any dissatisfaction with them.
Thank you for your positive feedback.
Kind Regards,
Leanne
Direct Clothing
Reply from Directclothing
Thank you for leaving a fantastic review.
We love to see you are happy with the quality you have received as we are determined to deliver the highest of standards at all times.
Direct Clothing Team
Reply from Directclothing
Hi Sushma
We would like to thank you for taking the time to leave us a kind review.
We are determined to provide the highest standards of customer service and the team are delighted to hear your experience with us has reflected this.
Kind regards
Direct Clothing Team
Reply from Directclothing
Hi Jackie ,
We're happy to hear that you had such a positive experience with our customer service and products.
Thank you for your high praise and valuable feedback!
Kind Regards,
Direct Clothing
Very good service!
27 January 2026
Reply from Directclothing
We would like to thank you for taking the time to leave us a kind review.
We are determined to provide the highest standards of customer service and the team are delighted to hear your experience with us has reflected this.
Direct Clothing Team
smooth and no fuss
13 January 2026
Reply from Directclothing
Hi Jeanie ,
We're happy to hear that your experience was smooth and without any complications.
Thank you for your positive feedback; it means a lot to us.
Kind Regards,
Direct Clothing
The order itself was fine but the…
The order itself was fine but the quality of the school jumpers is terrible, constant holes
12 January 2026
Reply from Directclothing
Hi Luci,
We appreciate you sharing your experience.
We're sorry the jumpers' quality wasn't satisfactory and that they developed holes. Upon trying to investigate this we have been unable to find any communication from you. Therefore please can we ask the you provide us with images of the fault to customerservice@directclothing.co.uk
One of a team will be waiting to look into a way to resolve this for you.
Kind Regards,
Leanne
Direct Clothing
Really helpful sizing charts which…
Really helpful sizing charts which meant it was a successful purchase.
8 January 2026
Reply from Directclothing
Hi Joanna,
We're happy to hear that our sizing charts helped you make a confident purchase!
Thank you for letting us know that they were useful to you and your shopping experience.
Kind Regards,
Direct Clothing
Great experience
A very good and efficient shopping experience, staffs are really helpful and offer valuable advice.
6 January 2026
Reply from Directclothing
Hi Raymond,
We're happy to hear that you had a very good and efficient shopping experience. We appreciate your positive feedback regarding our helpful staff and the valuable advice they offer.
Kind Regards,
Direct Clothing
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