Devon Cream Teas Reviews 

873
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, describing them as fresh, delicious, and of excellent quality, particularly the scones, jam, and clotted cream. Many find the hampers make wonderful, meaningful gifts, arriving beautifully packaged and well-received. People also commend the easy ordering process and reliable, timely delivery. However, some people were dissatisfied, noting scones that crumbled or disintegrated, affecting presentation. A few customers also experienced delivery issues, with orders arriving late or not as scheduled.

What people talk about most

Product

Users describe positive interactions with product, often praising the quality and taste of items like cream,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the promptness and efficiency of... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing delight with the freshness... See more

Order

Consumers find the ordering process to be positive, with many reviewers highlighting how easy and quick it is... See more

Service

Customers had positive experiences with service, with many reviewers expressing satisfaction with the overall... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have bought several hampers as presents and they've always been well received. This time my partner had the Devon cream tea hamper and it was great , the biscuits were tasty and the tea bags perfect... See more

Rated 5 out of 5 stars

Amazing service. Ordered from Devon Monday afternoon and was delivered to family in Birmingham Tuesday morning. It was important that it was Devon cream as they can only get Cornish cream in Birmingha... See more

Rated 5 out of 5 stars

Cannot recommend them enough! Firstly, to find Devon clotted cream is such an absolute rarity, Roddas is not right and it's everywhere! Everything in the hamper was delicious. Customer service is... See more

Rated 5 out of 5 stars

I have sent at least 4 or 5 cream teas as birthday presents, and they have always been received with delight by the recipients, who tell me how fresh and delicious everything is! This time my pay... See more


Company details

  1. Gift Basket Store

Written by the company

✨ Luxury Gifts Hampers ☕ Authentic Devon Produce 💙 Find your very own #SliceOfDevon


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

873 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 54% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(873)

101 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

a birthday gift

Ordered as a birthday gift and was told that it was absolutely lovely! Arrived exactly as requested and I would definitely order another one in the future.

17 March 2026
Unprompted review
Rated 5 out of 5 stars

Helpful and efficient

Incredibly helpful conversation before ordering. Easy to order and delivery arrived exactly as expected, packaged brilliantly and still frozen.

28 February 2026
Unprompted review
Rated 5 out of 5 stars

Sunshine in gloomy weather

Delivered on time. Never fail to give quality which encourages on another wet day to give recipient a sunshine start this weekend. Thanks

13 February 2026
Unprompted review
Devon Cream Teas logo

Reply from Devon Cream Teas

Thank you so much for your lovely review. We are really pleased to hear that your order arrived on time and that the quality brought a bit of sunshine to brighten a wet day. It means a lot to know it gave the recipient a cheerful start to their weekend.

Rated 5 out of 5 stars

Really great quality

Really great quality.
Scones are delicious, the jam and clotted cream to die for.

Really great price for the quality of products which makes it the first place I turn when looking for a gift hamper for others of a treat for myself.
Delivery is also arranged to suit the customer.

13 February 2026
Unprompted review
Devon Cream Teas logo

Reply from Devon Cream Teas

Thank you so much for your lovely review. We are delighted to hear that you enjoy both the quality and value of our hampers, and it means a great deal to know we are your first choice when shopping for gifts or treats for yourself.
We are also pleased that our delivery arrangements work well for you. We always aim to make the process as convenient and reliable as possible for our customers.

Rated 2 out of 5 stars

Incomplete gluten free cream tea /pasty hamper

The gluten free cream tea and pasty hamper was delivered on time but was incomplete. The pasty had not been included. My daughter had to sit at her birthday party without her special gluten free pasty.

6 February 2026
Unprompted review
Devon Cream Teas logo

Reply from Devon Cream Teas

Thank you for taking the time to leave your review. We are very sorry to hear that your gluten free hamper arrived incomplete. This should never happen, and we fully understand how disappointing it must have been, especially on a birthday and with specific dietary needs involved. if you have not yet reached out, please do so on customerservices@devoncreamteas.co.uk

Rated 4 out of 5 stars

Easy to order lots of choices

Easy to order lots of choices, jam and cream delicious only downside was the scones were all broken and impossible to cut bought as a treat for family member so looked disappointing unfortunately

30 January 2026
Unprompted review
Devon Cream Teas logo

Reply from Devon Cream Teas

Thank you for your review. We are glad to hear that you found ordering easy and that the jam and cream were enjoyed. Please accept our sincere apologies for the broken scones. If you have not yet been in touch with our customer services team, please email them with your contact number on customerservices@devoncreamteas.co.uk

Rated 5 out of 5 stars

My first Devon Cream Teas experience

This is the first time I’ve ordered from Devon Cream Teas but it definitely won’t be the last. The gift was for friends who have been through a tough time recently and deserved a treat. The gift basket arrived promptly and my friends were delighted! They described the contents as fresh and delicious. Well done Devon Cream Teas, on a great product and service! 👏

24 January 2026
Unprompted review
Rated 5 out of 5 stars

The perfect gift!

The perfect gift!
The website is easy to navigate and the company have a great choice of items to choose from and very prompt delivery. The recipient was over the moon

16 January 2026
Unprompted review
Rated 5 out of 5 stars

Beautifully fresh quality product

Beautifully fresh quality product. Easy to order and delivered on time. Have used before and will use again

13 January 2026
Unprompted review
Devon Cream Teas logo

Reply from Devon Cream Teas

Thank you for taking the time to leave this 5 star review. We're happy to hear that you were happy with the freshness of the product, ease of ordering and the delivery service.

Rated 5 out of 5 stars

Bought for sister-in-law birthday she…

Bought for sister-in-law birthday she was very pleased with the gift. Looked delicious and Delivered on time.

14 January 2026
Unprompted review
Devon Cream Teas logo

Reply from Devon Cream Teas

We're happy to hear this feedback from your sister-in-law. Thank you for your order and for leaving this 5 star review.

Rated 5 out of 5 stars

Beautiful cream tea

Beautiful cream tea, fresh and tasty.
Delivery spot on.
Definitely will use again.

10 January 2026
Unprompted review
Devon Cream Teas logo

Reply from Devon Cream Teas

Thank you for your lovely review. We’re delighted to hear you enjoyed your cream tea and found everything fresh and tasty. It’s great to know the delivery was spot on!

Rated 5 out of 5 stars

Sent to my sister for her birthday she…

Sent to my sister for her birthday she was delighted.
They make a lovely gift .

10 January 2026
Unprompted review
Devon Cream Teas logo

Reply from Devon Cream Teas

Thank you for your kind review. We’re delighted to hear your sister enjoyed her cream tea and that it made such a lovely gift.

Rated 5 out of 5 stars

I have used this company before and was…

I have used this company before and was a bit disappointed as not delivered on the day it was requested but l thought l would try again but again not delivered on requested day but was kept updated by the courier, but when it did arrive they were so pleased with it, a perfect gift for the people l sent it to.

2 January 2026
Unprompted review
Devon Cream Teas logo

Reply from Devon Cream Teas

Thank you for your feedback and for giving us another try. We’re very sorry your order didn’t arrive on the requested day, but we’re glad the courier updates kept you informed and that the recipients were delighted with their gift. It’s wonderful to hear it was a perfect surprise, and we hope to provide an even smoother experience for you next time.

Rated 1 out of 5 stars

Disappointing experience

Paid for exact day of delivery delivery slot not until end of day which ruined plans and when finally delivered following day scones not what ordered and crumbling apart

30 December 2025
Unprompted review
Devon Cream Teas logo

Reply from Devon Cream Teas

Thank you for your feedback. We’re very sorry to hear that your delivery did not arrive as expected and that the scones arrived in this way. If you have not yet been in touch, please contact our customer service team on customerservices@devoncreamteas.co.uk so we can resolve this for you and ensure a better experience next time.

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