Destination Triumph Reviews 

Destination Solent. The guys are fabulous. Bought my T100 from them 3 years ago. Broke down two weeks ago as battery needed replacing (under-used due to lockdowns & new WFH). They arranged to pick up my bike. They got a new battery, serviced and MOT. Plenty of comms updating me on progress. Brilliant service all round. Happy Customer! Thanks

I would like to give them more than 5 stars. From my first visit to collecting my new bike they have given me so much advice, very helpful with my purchase and generally very friendly.
I would highly recommend to anyone looking to buy a bike to visit them.
Thank you especially to Nick, Martyn and Abigail.
Stephen Weeks

Fantastic buying experience with the team in Washington. Really helpful and patient staff - especially Merry & Nick. Absolutely love my bike - T100 in Cobalt Blue. Cannot recommend this place too highly.

Great quality product, fast postage.

Provided me with everything I wanted and needed from a dealership and did it well. Super friendly sales team, listened to my requirements and delivered on everything. Would definitely recommend and will be heading back again myself in the future.

I purchased a new bike from the Washington branch and the customer service was exceptional second to none. The sales executive Merry went the extra mile to make sure the purchase went smoothly, clear communication (even on her day off) and regular updates on delivery as I live 200 miles away. The bike was delivered on time by a professional team. Paperwork clearly marked to sign.
I would definitely recommend DTW and would not hesitate to purchase another bike in the future. A big thankyou Merry.

As described, fair price and arrived quickly

Great service! Thank you very much :-)

The items arrived promptly and were securely packed to prevent damage. Items were exactly as described. Very pleased and easy transaction from start to finish.

The small number of parts I needed were identified and ordered quickly will arrive in 3 days.

Outstanding service and attention to detail.
I've bought three bikes here and they are very good to deal with.

DT Solent delivered my Scrambler, as various events made a dealership handover difficult. Despite having the after effects of COVID, Marcus dropped off the bike, and did the handover at my house. All paperwork was done well, and both he and the MD followed up to see I was happy. Really enjoyed the purchase experience. The quality of Triumph bikes is top notch. Recommended!

Friendly no pressure sales and advice. Randomly popped into the showroom on the Saturday, had a test ride and by the Monday afternoon,I was riding away on a brand new Triumph Speed Twin.
👍

My experience with Destination Triumph is always great

I was happy at first, with the ordering. But there was no communication to say that 1 item would be delayed. When I emailed them to ask when I would receive the T shirt. I did not get a reply or email to update me about the Delivery of the T shirt. All in all I am disappointed with the lack of communication by Triumph

Tried to buy some jeans, but when I put in my UK (NI) address it informed me that I need to use a different address. Tried two different UK addresses, but both failed.
No online contact method on the website or anything regarding shipping zones.
You also have to create an account, before it is possible to progress to shipping checks.
Update 5 days later - by chance the items were still in my basket and when I went through the checkout it seemed to work. Review set to 3 stars and will update if/when items received if all okay.
Edit 8 Dec 22 - Items received and in the end happy. Updated to 4 stars, 1 withheld due to the original hassle and lack of easy contact methods
Edit 15 Dec 22 - Tried to purchase 2 more items and guess what? Answer = restricted postage again and blocked from buying. In discussion with Darren (Sales Manager), I am told that a courier wants to charge crazy postage.....on checking, I found Royal mail postage for £6, over £30 less. Still waiting for this shambles to be resolved, but not holding my breath on it being resolved. 2 stars removed..... doubtful that I'll (will/can) use again due to rediculous postage policy.

I am a long-time Triumph owner - you could call me a fanboy! Last September (2021), I was lucky enough to get the chance to purchase a 2018 Speed Triple with only 500 miles on the clock. I don't ride a vast number of road miles, so a year on, the beloved Speed Triple has only just clocked 2100 miles. You can imagine my concern when the bike started dropping its coolant a short while back.
It was due an annual service so I booked it in and explained the symptoms. A couple of days later I received a call to inform me that it was most likely a head gasket which I know = ££££££. In their defence, Destination have been talking to Triumph about out of warranty support given the mileage of the bike.
However, curious that such a new and modern bike could have a head gasket failure with such low mileage I set about checking the issue out with a couple of mechanically-minded friends. To our surprise, it turned out to be the water pump at fault.
Quite shocked that this was not even checked by the technicians to be honest. I have since been back to see the team but despite what seemed like a genuine apology from one of the team, I have to say that it all seemed a bit 'Meh' from their perspective.
After owning so many Triumphs it has made me seriously question whether it is time to switch brands. At the very least, I now have the inconvenience of trying to find a trusted independent specialist.

Just would like to say a big thank you!
Especially to Mary, Nick and the guy who carefully delivered my new motorcycle.

At Destination Triumph Washington I found the staff very approachable helpful and polite, no pressured sales tactics which I find very refreshing and welcoming, I wish all sales people were like this.
I admit I was blown away by the new motorcycle and glad I got the chance of a test ride to experience the power and great handling performance of in my mind a great machine to date.

Once again thank you all for making my experience a pleasure and keep up the the good work!