DESLOC Reviews 

60
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 43 reviews, reviewers had an excellent experience with this company. Customers frequently praise the product's amazing features, including remote control via WiFi, temporary codes, and convenient fingerprint options. Many found the installation and setup process to be easy and straightforward. People also highly appreciate the company's responsive customer service, which quickly addresses issues and provides replacements when needed, ensuring a positive overall experience. However, some customers also noted occasional operational issues, such as the lock sometimes failing to open or requiring precise fingerprint placement for recognition.

What people talk about most

Product

Customers generally report positive experiences with the product, praising its features, ease of use, and... See more

User experience

Clients share ambiguous opinions on user experience, with some reviewers finding the installation and setup... See more

Quality

Users describe ambiguous interactions with quality, with some reviewers praising the product as very good,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This lock has been amazing. I love the options available for unlocking, especially the fingerprint option. I like that you can control it from far away via WiFi and that you can create temporary codes... See more

Rated 4 out of 5 stars

Locks feels a bit cheaply made and battery life and remote locking have yet to be fully tested but overall I was very impressed with this lock and handle set for the price. Looks sharp and comes with... See more

Rated 4 out of 5 stars

The installation was simple and easy to follow the instructions. Programming the lock and adding fingerprints was also simple.

Rated 4 out of 5 stars

This is a review of the companies Facial recognition/solar charging door lock. Overall a very good product. Some suggestions to improve it are a note in the instructions to state that it is recommen... See more


Company details

  1. Locks Supplier
  2. Electronics Company

Written by the company

DESLOC, a subsidiary of the popular DESMAN company founded in Asia in 2009, specializes in smart lock solutions. Over 16 years, we have earned the trust of nearly 10,000,000 users and upheld a high level of customer satisfaction in Asian markets. Our reputation for excellent quality and innovation has led to partnerships with global renowned brands, positioning us as a top choice for high-end projects in Asia. With rigorous testing and a team of 200+ R&D personnel, we deliver unparalleled security and convenience. Venturing into the North American market, DESLOC aims to lead with reliable, smart lock solutions.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

60 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 2 weeks

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4.3

All reviews

(60)

41 reviews in the last 12 months

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Rated 3 out of 5 stars

Just Ok

The device seems cheaply made, not great quality.
I dislike the fact that I need to pay a fee to unlock features such as low battery warning.
I mistakenly purchased the lock with wifi Alexa support, completely useless and you need to install a hub that doesn't come with a power block.
Would I buy again...probably not, I would look for different offerings.

16 January 2026
Unprompted review
Rated 5 out of 5 stars

works good

works good had a bit of a time getting deadbolt to stay open then I figured it out and am very happy with product it had fast shipping priced right

29 April 2025
Rated 4 out of 5 stars

Early days but overall very impressed for the price.

Locks feels a bit cheaply made and battery life and remote locking have yet to be fully tested but overall I was very impressed with this lock and handle set for the price. Looks sharp and comes with lots of great features in terms of options to open and close - fingerprint, fob, pin code etc. Was also reasonably easy to download the app and configure settings.

4 January 2026
Rated 1 out of 5 stars

This site is too expensive having to…

This site is too expensive having to pay for each word you say they need to have a membership with a reasonable fee I also doubt that many of the profiles I read are a real people I think it's very AI influenced and especially when most pictures or most profiles have 15 to 18 pictures that are all as fashion models not something that you would truly believe

1 November 2025
Rated 4 out of 5 stars

Great lock!

Fast shipping, easy installation, and smooth operation! I can’t say enough about the lock! The app is great too!
Only things I would have liked is a way to use my old key with the new lock and a way to open the lock with out having to touch it or use the app.

18 November 2025
Rated 5 out of 5 stars

This lock was just…ok

This lock was just…ok. When it rained our fingerprints NEVER worked. You also had to have your fingerprint just “right” on the pad. Ended up replacing it with a Kwikset halo touch, definitely work the extra money!

UPDATE…. the company reached out to me and offered me a new updated lock (which was awesome), I installed the new lock and it works perfectly!!! Would definitely buy again!

11 March 2025
Rated 4 out of 5 stars

This lock has been amazing

This lock has been amazing. I love the options available for unlocking, especially the fingerprint option. I like that you can control it from far away via WiFi and that you can create temporary codes to allow people access. Some of the directions could have been more clear. Some functions and settings had to be learned by trial and error, but overall a great lock. I bought a second one because we liked it so much. I like being able to get notifications for when the lock is used and being able to see a report. Those options will be great for Airbnb use. Waking the lock up after it goes to sleep can be a little confusing. Sometimes when you touch the screen to wake it up a number is entered and sometimes it just wakes it up without entering the first number. I wish there was a dedicated button to wake it up that was not part of any code for entry. I’m hoping this doesn’t cause difficulty for new tenants trying to gain entry.

11 July 2025

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