DESLOC Reviews 

60
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 43 reviews, reviewers had an excellent experience with this company. Customers frequently praise the product's amazing features, including remote control via WiFi, temporary codes, and convenient fingerprint options. Many found the installation and setup process to be easy and straightforward. People also highly appreciate the company's responsive customer service, which quickly addresses issues and provides replacements when needed, ensuring a positive overall experience. However, some customers also noted occasional operational issues, such as the lock sometimes failing to open or requiring precise fingerprint placement for recognition.

What people talk about most

Product

Customers generally report positive experiences with the product, praising its features, ease of use, and... See more

User experience

Clients share ambiguous opinions on user experience, with some reviewers finding the installation and setup... See more

Quality

Users describe ambiguous interactions with quality, with some reviewers praising the product as very good,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This lock has been amazing. I love the options available for unlocking, especially the fingerprint option. I like that you can control it from far away via WiFi and that you can create temporary codes... See more

Rated 4 out of 5 stars

Locks feels a bit cheaply made and battery life and remote locking have yet to be fully tested but overall I was very impressed with this lock and handle set for the price. Looks sharp and comes with... See more

Rated 4 out of 5 stars

The installation was simple and easy to follow the instructions. Programming the lock and adding fingerprints was also simple.

Rated 4 out of 5 stars

This is a review of the companies Facial recognition/solar charging door lock. Overall a very good product. Some suggestions to improve it are a note in the instructions to state that it is recommen... See more


Company details

  1. Locks Supplier
  2. Electronics Company

Written by the company

DESLOC, a subsidiary of the popular DESMAN company founded in Asia in 2009, specializes in smart lock solutions. Over 16 years, we have earned the trust of nearly 10,000,000 users and upheld a high level of customer satisfaction in Asian markets. Our reputation for excellent quality and innovation has led to partnerships with global renowned brands, positioning us as a top choice for high-end projects in Asia. With rigorous testing and a team of 200+ R&D personnel, we deliver unparalleled security and convenience. Venturing into the North American market, DESLOC aims to lead with reliable, smart lock solutions.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

60 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 2 weeks

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4.3

All reviews

(60)

41 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I bought 4 locks and installed three…

I bought 4 locks and installed three and none of them are working. After many attempts I got the first to finally add and then it won’t let me add a password so I’m stuck and can’t move forward the other two won’t add. Keeps failing and tried many time. Called customer service but was not given good help. Had them professionally installed and she want me to uninstall it. Super frustrated

2 June 2026
DESLOC logo

Reply from DESLOC

Dear Customer,
We are very sorry to hear about your experience and sincerely apologize for the inconvenience caused. We take such concerns very seriously and have already followed up with you via email to assist with your case.
If you have any additional details or questions, please feel free to contact our support team at support@desloc.com. Our team will be happy to look into this further and help resolve the issue as quickly as possible.
We truly appreciate your patience and the opportunity to make things right.
Best regards,Customer Experience Team

Rated 5 out of 5 stars

It was good

We just got it in the mail but we didn't put it up yet on the door but I think it would be good I think everybody should order one or two or three whatever doors you have just to protect yourself it would be so much easier than putting the key in it you have a control down your phone thank you may God bless everyone

30 June 2026
Rated 5 out of 5 stars

It is all about the battery life

It is all about the battery life! Went through two other name brand locks before finding Desloc. Needed a lock with batteries that would last more than 6 months. So far it’s been a month and battery life is still showing 100%!
All of this without a separate device to handle the WiFi. The Desloc app works well.

10 May 2026
Rated 4 out of 5 stars

Facial Recognition/Solar Charging Door Lock Review

This is a review of the companies Facial recognition/solar charging door lock. Overall a very good product. Some suggestions to improve it are a note in the instructions to state that it is recommended to pre-charge the battery before installation. The facial recognition is not 100% accurate. It sometimes fails to open the lock however a second try is usually successful. The lock appears rugged and should be long lasting.

1 May 2026
Rated 5 out of 5 stars

I had a problem with the K140 Plus lock…

I had a problem with the K140 Plus lock in not calibrating, notified Desloc and they replied back quickly, and when the lock wouldn't work they replaced it. The lock works very well with the palm unlocking and other features, works with alexa and wifi.

12 April 2026
Rated 5 out of 5 stars

Solid lock so far

Solid lock so far. With some significant upgrades to the Schlage Encode that just broke down on me. I'm liking the auto-lock door sensor and the palm vein reader is like using "the force" to manipulate objects.

The app could use a bit of polishing and additional features and I'm hoping that Desloc will accept suggestions and integrate them quickly. Happy so far!

24 March 2026
Rated 3 out of 5 stars

Lack of instructions and backlight is…

Lack of instructions and backlight is too dim.
Any suggestions

23 March 2026
DESLOC logo

Reply from DESLOC

Dear Customer,
We are very sorry to hear about your experience and sincerely apologize for the inconvenience caused. We take such concerns very seriously and have already followed up with you via email to assist with your case.
If you have any additional details or questions, please feel free to contact our support team at support@desloc.com. Our team will be happy to look into this further and help resolve the issue as quickly as possible.
We truly appreciate your patience and the opportunity to make things right.
Best regards,
DESLOC Customer Support Team

Rated 1 out of 5 stars

Can't track my order and it never…

Can't track my order and it never arrived. I was scammed

20 March 2026
DESLOC logo

Reply from DESLOC

Dear Customer,
We are very sorry to hear about your experience and sincerely apologize for the inconvenience caused. We take such concerns very seriously and have already followed up with you via email to assist with your case.
If you have any additional details or questions, please feel free to contact our support team at support@desloc.com. Our team will be happy to look into this further and help resolve the issue as quickly as possible.
We truly appreciate your patience and the opportunity to make things right.
Best regards,
DESLOC Customer Support Team

Rated 4 out of 5 stars

Desloc 110

The installation was simple and easy to follow the instructions. Programming the lock and adding fingerprints was also simple.

13 February 2026
Rated 5 out of 5 stars

Ordered three D110 locks

I just ordered 3 door Handel dead bolt combinations. Took ma a minute to download the DESLOC app. I have a B200L and I use the app TTLock. Love the locks. The only thing I wish came with the black locks is black strike plates and black lock plates. I think that’s what they’re called.

11 February 2026

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