Designer Wallpapers Reviews 

1,811
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 81 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and impressive design of the wallpapers, often noting their thickness and how well they enhance their homes. The delivery service is frequently highlighted for its speed and efficiency, with many appreciating the prompt arrival of their orders and the option to return unused rolls. Reviewers also commend the excellent and professional customer service, including helpful sample services and proactive communication. However, some people mentioned occasional delays in delivery, with orders taking longer than expected or being rescheduled due to external factors. A few customers also reported issues with specific wallpaper products, where the material's durability during installation did not match the

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality and design of the... See more

Delivery service

People report positive experiences with delivery service, frequently praising the fast and prompt delivery of... See more

Quality

Reviewers highlight positive aspects of quality, with many expressing satisfaction with the design,... See more

Customer service

Reviewers mention positive feedback about customer service, with many highlighting it as outstanding,... See more

Service

Customers had positive experiences with service, often describing it as prompt, efficient, and fantastic from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is a difficult one! Delivery was absolutely the worse ever. I waited weeks and weeks for this, but I understand it was Designer Guilds fault. I didn’t want to give a poor rating, because Designer... See more

Company replied

Rated 5 out of 5 stars

The wallpaper was delivered promptly. We were very pleased with the design and quality of the wallpaper from Osborne and little. We returned one roll as we had over ordered and once it was received th... See more

Company replied

Rated 5 out of 5 stars

Great quality wall paper, nearly 25% cheaper than the high street price. Quick delivery. Only negative was the refund for surplus roll took a while and was only refunded after a prompt but otherwi... See more

Company replied

Rated 5 out of 5 stars

Great samples to help us choose our wallpaper. Good quality wallpaper, quick delivery and great customer service with a follow up email asking if we needed any help. Thank you, we're so happy with ou... See more

Company replied


Company details

  1. Interior Designer

Information provided by various external sources

Designer Wallpapers brings you the UK’s most exclusive and exciting collection of wallpapers, from the very best designers, all on one website. All of our elegant and luxurious wallpapers are manufactured using the finest materials and we offer everything from traditional hand-printed designs to futuristic holographic patterns.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(1,811)

80 reviews in the last 12 months

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Rated 2 out of 5 stars

A bad experience!

The wallpaper I ordered for a client was not sent out by the supplier. This was not noticed or flagged by Designer Wallpapers. I had to chase the order more than two weeks later when I found out it wasn't on site. Then they didn't have enough in stock to fulfil the order so we had to wait again. Then they sent one roll while we waited for the other one which was out of stock. The first roll went to site, but the second was then sent to our billing address instead, which had never been listed anywhere as a delivery address. We had to arrange for someone to travel nearly an hour to collect the roll and bring it to site. I communicated all of this with the team and the response was that their eyesight isn't what it used to be and, in order to get anything back for all of these inconveniences, we would've needed to send over a a receipt for the postage of the item to site. Well we didn't post it, but that doesn't mean we weren't out of pocket. Then, to top it all off, the wallpaper has a very very thin white border, so now that it's been fitted you can see lines between the panels (the background of the wallpaper is dark blue, so it's very obvious). It's a real shame that we've had all these issues. While the team did work quickly to get us the shipments when they realised they hadn't been sent, I'm still not satisfied at all with how this order went.

3 February 2025
Designer Wallpapers logo

Reply from Designer Wallpapers

Dear Ell,

Thank you for taking the time to share your experience with us. We sincerely apologise for the numerous issues you encountered with your wallpaper order and appreciate your patience throughout the process.

We understand how frustrating it can be when delayed orders and communication don't meet expectations. It's disappointing to hear that our initial oversight led to such inconveniences, and we are genuinely sorry for the added hassle of arranging for someone to collect the second roll. Your feedback about the delivery address and the stock availability is invaluable, and we will take it to heart as we work to improve our services.

Regarding the issues with the wallpaper itself, we strive for high-quality products, and your feedback about the visible seams is concerning. We understand how crucial the final appearance is for your project, and we want to make this right.

We would love the opportunity to address your concerns further. If you could contact our customer service team directly, we will do our best to resolve this situation.

Once again, we appreciate your feedback and hope to turn this experience around for you.

Best regards,
Paul
Designer Wallpapers

Rated 5 out of 5 stars

Excellent communication

Excellent communication. There was a very slight delay with delivery. The company phoned me immediately to notify me and check if this was okay. That is what I call customer focused service. 100% recommended.

9 February 2025
Rated 5 out of 5 stars

Thank you Designer Wallpapers again for…

Thank you Designer Wallpapers again for a great online purchase. From ordering to delivery everything was dealt with very professionaly and I was kept informed of each stage including a telephone call to inform that the paper I had ordered would be coming from Italy and when to expect delivery. I was then able to adjust my plans.

8 February 2025
Rated 5 out of 5 stars

Excellent service

Excellent service, very prompt delivery , sale price was exceptional. However I’m still awaiting fabric samples to match my wallpaper.

10 January 2025
Rated 5 out of 5 stars

Great wallpaper and service

Like the idea of free sample. Delivery of the sample and the wallpaper itself super super fast!!! Very good quality and interesting designs variety. Definitely would recommend shopping from them.

6 January 2025
Rated 5 out of 5 stars

Beautiful wallpaper

Beautiful wallpaper, delivered really quickly. Very convenient having the matching paint options available on the website. Made life very easy.

3 January 2025
Rated 5 out of 5 stars

Beautiful wallpaper

Beautiful wallpaper and delivered on time .
Very happy with our purchase .
I will check designer wallpaper when I am planning a change in my decoration as it is that little bit different.

1 January 2025
Rated 5 out of 5 stars

One very happy lady great service great quality

I ordered wild orchids mural x2 it covers end wall of my kitchen diner perfectly. It was ordered on line between Christmas and New Year didn’t expect anyone to be working then but when I called office number a guy answered said he wasn’t supposed to be working but was getting my order ready to send out on the Monday. It arrived next day! Many thanks to that man and a very Happy New Year

26 December 2024
Rated 1 out of 5 stars

zero stars as I have not received my…

zero stars as I have not received my order and now told it is out of stock....

22 December 2024
Designer Wallpapers logo

Reply from Designer Wallpapers

Dear Lotte,

I am sorry your sample was out of stock. I have cancelled the order as per your instructions.

Kind regards,

Paul

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