This is a difficult one! Delivery was absolutely the worse ever. I waited weeks and weeks for this, but I understand it was Designer Guilds fault. I didn’t want to give a poor rating, because Designer... See more
Company replied
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Designer Wallpapers brings you the UK’s most exclusive and exciting collection of wallpapers, from the very best designers, all on one website. All of our elegant and luxurious wallpapers are manufactured using the finest materials and we offer everything from traditional hand-printed designs to futuristic holographic patterns.
4 Hepscott Road, E9 5HB, London, United Kingdom
Asks customers to review
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Replied to 100% of negative reviews
Typically replies within 1 week
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Great company—
Realised that I needed an extra roll. Went above and beyond to sort.
First class excellent service.
The product is also excellent.
I ordered wallpaper from Designers Guild: Easy order process, fast delivery, professional communication from order to delivery. I can only recommend this company.
Good service and response to delivery date slight delay
The wallpaper I ordered for a client was not sent out by the supplier. This was not noticed or flagged by Designer Wallpapers. I had to chase the order more than two weeks later when I found out it wasn't on site. Then they didn't have enough in stock to fulfil the order so we had to wait again. Then they sent one roll while we waited for the other one which was out of stock. The first roll went to site, but the second was then sent to our billing address instead, which had never been listed anywhere as a delivery address. We had to arrange for someone to travel nearly an hour to collect the roll and bring it to site. I communicated all of this with the team and the response was that their eyesight isn't what it used to be and, in order to get anything back for all of these inconveniences, we would've needed to send over a a receipt for the postage of the item to site. Well we didn't post it, but that doesn't mean we weren't out of pocket. Then, to top it all off, the wallpaper has a very very thin white border, so now that it's been fitted you can see lines between the panels (the background of the wallpaper is dark blue, so it's very obvious). It's a real shame that we've had all these issues. While the team did work quickly to get us the shipments when they realised they hadn't been sent, I'm still not satisfied at all with how this order went.

Reply from Designer Wallpapers
Excellent communication. There was a very slight delay with delivery. The company phoned me immediately to notify me and check if this was okay. That is what I call customer focused service. 100% recommended.
Thank you Designer Wallpapers again for a great online purchase. From ordering to delivery everything was dealt with very professionaly and I was kept informed of each stage including a telephone call to inform that the paper I had ordered would be coming from Italy and when to expect delivery. I was then able to adjust my plans.
Excellent choice of wallpapers and paints, helpful customer service and timely delivery.
Excellent service, very prompt delivery , sale price was exceptional. However I’m still awaiting fabric samples to match my wallpaper.
Fabulous service as ever with an immense range of papers and matching fabrics. Another great purchase at a great price and quick delivery!
Like the idea of free sample. Delivery of the sample and the wallpaper itself super super fast!!! Very good quality and interesting designs variety. Definitely would recommend shopping from them.
The quality of the wall paper was exceptional. Delivery was fast and the price paid was very good for the quality of product.
Beautiful wallpaper, delivered really quickly. Very convenient having the matching paint options available on the website. Made life very easy.
Beautiful wallpaper and delivered on time .
Very happy with our purchase .
I will check designer wallpaper when I am planning a change in my decoration as it is that little bit different.
Prompt delivery of ordered wallpaper, well packaged.
I ordered wild orchids mural x2 it covers end wall of my kitchen diner perfectly. It was ordered on line between Christmas and New Year didn’t expect anyone to be working then but when I called office number a guy answered said he wasn’t supposed to be working but was getting my order ready to send out on the Monday. It arrived next day! Many thanks to that man and a very Happy New Year
zero stars as I have not received my order and now told it is out of stock....

Reply from Designer Wallpapers
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