This is a difficult one! Delivery was absolutely the worse ever. I waited weeks and weeks for this, but I understand it was Designer Guilds fault. I didn’t want to give a poor rating, because Designer... See more
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Review summary
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The wallpaper was delivered promptly. We were very pleased with the design and quality of the wallpaper from Osborne and little. We returned one roll as we had over ordered and once it was received th... See more
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Great quality wall paper, nearly 25% cheaper than the high street price. Quick delivery. Only negative was the refund for surplus roll took a while and was only refunded after a prompt but otherwi... See more
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Great samples to help us choose our wallpaper. Good quality wallpaper, quick delivery and great customer service with a follow up email asking if we needed any help. Thank you, we're so happy with ou... See more
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Company details
Information provided by various external sources
Designer Wallpapers brings you the UK’s most exclusive and exciting collection of wallpapers, from the very best designers, all on one website. All of our elegant and luxurious wallpapers are manufactured using the finest materials and we offer everything from traditional hand-printed designs to futuristic holographic patterns.
Contact info
4 Hepscott Road, E9 5HB, London, United Kingdom
- 0800 043 4799
- support@designerwallpapers.co.uk
- designerwallpapers.co.uk
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from Designer Wallpapers
Thank you, Susan!
We're thrilled you found our prices competitive and were pleased with the fast delivery! Getting your order to you quickly is something we really focus on, so it's great to hear we hit the mark. We really appreciate you taking the time to leave this lovely review.
Thanks for choosing us!
Kind regards,
Paul
Magical wallpaper
The wallpaper I purchased (La Rotonda, Scene I and Scene II) is absolutely gorgeous. I have had my eye on the this particular design for a while and noticing that it was in the sale prompted me to buy now even though I am not quire ready to use it. I am so glad I did as the real thing does not disappoint - it is magical, giving the impression of an old faded Italian villa. I purchased two rolls of one design colourway and one roll of the other - they are intended to work together. I am not covering the whole of the main bedroom with this design - less is more in my view. The effect will be as though the old house is peaking though. This is a theme in my apartment, which occupies the top floor of an old Victorian house with vaulted ceilings throughout.
11 May 2025
Reply from Designer Wallpapers
Thank you so much for taking the time to share such a detailed and thoughtful review! It's wonderful to hear that La Rotonda has exceeded your expectations and captured exactly the magical, old Italian villa atmosphere you were hoping for. Your vision of creating the effect of an old house "peaking through" sounds absolutely inspired, and it's clear you have a real eye for design.
We love that you trusted your instincts and took advantage of the sale - sometimes the best purchases are the ones we make when we fall in love with a design, even before we're ready to use it! The fact that you've been admiring this particular pattern for a while makes it even more special.
Your approach of using "less is more" with such a statement design is spot-on, and we can already picture how stunning it will look in your Victorian apartment with those beautiful vaulted ceilings. The combination of Scene I and Scene II working together will create such a unique and sophisticated look.
Thank you for choosing our wallpaper and for being such a thoughtful customer. We can't wait to see how your bedroom transformation turns out - it sounds like it's going to be truly spectacular!
False stock levels, poor communication, disingenuous staff.
‘Next day delivery’ available on this item, ordered on the 4th of June.
It’s the 19th and still nothing. No email. No apology. No update. Just a reply to my query as to where my order was with a lie - “we left you a voicemail”. There is no voicemail facility on my phone.
Sadly, despite the good reviews, I won’t be back. It’s been shambolic from start to finish.
Ex
Edited to add:
Despite the reply from the business owner below apologising and promising better, I have since received communication cancelling my order due to the review I have left.
Incredibly unprofessional behaviour from a person who seems to be offended that a customer might expect their business to deliver on their promises.
“I dialled the wrong number” is their genuine reason for not getting in touch with details of the delay to my order.
Incredible.
4 June 2025
Unprompted review
Reply from Designer Wallpapers
Thank you for taking the time to share your detailed feedback, Paul. As a small business owner working alone, reviews like this are incredibly valuable for helping me identify where I need to improve.
You're absolutely right about the communication issues with your order. Your wallpaper was showing as in-stock with my supplier when you ordered on June 4th, but required a special print run which caused the delay. I did attempt to call you but realize now I misdialed your number. The item is dispatching tomorrow (June 20th) as originally estimated.
Your feedback has highlighted important gaps in how I communicate when stock issues arise. Running a small business single-handedly means I sometimes make mistakes, and I genuinely appreciate customers who take the time to provide honest feedback - it's how I learn and grow.
You'll receive tracking information once the item dispatches tomorrow. Thank you again for helping me improve my service for future customers.
Paul
Designer Wallpapers
Reply from Designer Wallpapers
Thanks so much! Really appreciate the positive feedback - glad you're happy with the wallpaper quality!
Reply from Designer Wallpapers
Thank you so much for the wonderful feedback! We really appreciate you highlighting our range, pricing, and delivery service - those are exactly the areas we work hard to excel in. It's great to know we're meeting your expectations across the board.
Thanks for choosing us!
Kind regards,
Paul
Great communication - Gorgeous Wallpaper
Great communication - Wallpaper is gorgeous and at the best price you'll find.
13 May 2025
Reply from Designer Wallpapers
Thank you for such kind words! We're thrilled you love the wallpaper and that our communication made the process smooth for you. It's wonderful to hear we're offering great value too. Really appreciate you taking the time to share this feedback!
Beautiful paper you can’t accidentally put your fingers through.
Beautiful, thick wallpaper, easy to hang (I’m definitely not a professional,) trendy design . Prompt delivery, well packaged. I’ve tried a few different companies and been disappointed but totally satisfied with the quality and design of this one.
11 May 2025
Reply from Designer Wallpapers
Thank you so much for taking the time to share your experience, Penny! We're absolutely delighted to hear that you were pleased with both the quality and design of your wallpaper. It's wonderful that you found it easy to hang even without professional experience - we work hard to ensure our products are user-friendly for DIY enthusiasts.
We're particularly pleased that the thickness and durability of the paper met your expectations. Quality is incredibly important to us, and it's gratifying to know that after trying other companies, you found our product to be a cut above the rest.
Your feedback about the prompt delivery and careful packaging is also much appreciated - we know how important it is to receive your order in perfect condition and on time.
Thank you for choosing us and for sharing your positive experience. Reviews like yours help other customers make confident decisions, and we truly value your recommendation!
Kind regards,
Paul
Reply from Designer Wallpapers
Thank you for your wonderful review, Lonnie! We're so happy to hear that you love your wallpaper and that our fast shipping met your expectations.
Quick delivery is something we prioritize because we know how excited customers get to start their decorating projects, so it's great to know we delivered on that front for you.
We really appreciate you taking the time to share your positive experience - it means a lot to us!
Kind regards,
Paul
Good commnication
Followed through with answers to questions I had. Calculated what paper I need. Very helpful
7 May 2025
Reply from Designer Wallpapers
Thank you so much for taking the time to leave this review! I'm really glad I could help you figure out what paper you needed and that you found my responses helpful. It's always my goal to follow through thoroughly on questions and provide clear, useful information. I appreciate your feedback and hope the paper works out perfectly for your project!
Kind regards,
Paul
Reply from Designer Wallpapers
Thank you for taking the time to share your feedback! We're delighted to hear that your paper arrived promptly and met your expectations. Timely delivery and accuracy are priorities for us, so it's wonderful to know we delivered on both fronts for your order.
We truly appreciate your business and look forward to serving you again in the future. If you ever need assistance with future orders or have any questions, please don't hesitate to reach out.
Best regards,
Paul
Excellent comms
Excellent comms. Helpful people to deal with, paper arrived well protected. Speedy service. Nice business thank you
12 April 2025
Reply from Designer Wallpapers
Thank you so much for taking the time to leave such a wonderful review! We're delighted to hear that you had a positive experience with our communication and customer service team. It's great to know that your paper arrived safely and that our packaging did its job in protecting your order.
We really appreciate your kind words about our speedy service - we know how important it is to get your materials when you need them. Your feedback means a lot to our entire team, and we're grateful for customers like you who take the time to share their experience.
Thank you for choosing us, and we look forward to serving you again in the future!
Reply from Designer Wallpapers
Thank you so much for your wonderful review! We're truly delighted to hear that you found our customer service excellent and our communication first class. Our team works hard to provide a seamless experience and keep our clients well-informed throughout the process. Your kind words mean a lot to us and motivate us to maintain these high standards. We look forward to continuing to serve you with the same level of care and professionalism in the future!
Kind regards,
Paul
Cheapest website and promp delivery.
Very prompt delivery service and easy to use online website. I'd looked at this paper on other sites and designer wallpaper were the cheapest.
I am so pleased with the colour and pattern of my Nina Campbell Foret washable wallpaper. Everyone says how stunning it looks.
The only downside is the decorator found the pattern repeat to be very long and matching up the shorter pieces was tricky. This hasn't put me off rating the product 5* as the wallpaper looks great.
6 April 2025
Reply from Designer Wallpapers
Thank you so much for your wonderful 5-star review! We're thrilled to hear you found our website easy to use and were pleased with our prompt delivery service. It's especially rewarding to know that the Nina Campbell Foret washable wallpaper met your expectations in both color and pattern, and that it's receiving compliments from everyone who sees it.
We appreciate your honest feedback about the pattern repeat being challenging for your decorator. This is valuable information that can help future customers prepare for installation. Despite this small challenge, we're delighted that the final result looks stunning in your space!
Thank you again for choosing Designer Wallpaper. We pride ourselves on offering quality products at competitive prices, and we're grateful for customers like you who take the time to share their experience.
Professional Experience
Timely delivery, best price by comparison and arrived well packaged.
7 April 2025
Reply from Designer Wallpapers
Dear Richard,
Thank you for your kind review! We're delighted to hear that your order arrived on time, well-packaged, and at a competitive price. We strive to provide excellent service on all fronts, and it's wonderful to know we met your expectations. Your feedback is greatly appreciated, and we look forward to serving you again in the future!
Kind regards,
Paul
Excellent personal customer service…
Excellent personal customer service with immediate responses.
9 April 2025
Reply from Designer Wallpapers
Dear Richard,
Thank you so much for your wonderful review! We're thrilled to hear that you appreciated our personal customer service and quick response times.
Providing prompt and attentive service is something our team strives for every day, and it's truly rewarding to know that our efforts made a positive difference in your experience with us.
Your kind words mean a lot to our team, and we'll be sure to share your feedback with everyone involved. We remain committed to maintaining this level of service for all your future needs.
Thank you again for taking the time to leave this feedback - we look forward to serving you again soon!
Kind regards,
Paul
Lovely high quality paper but rather late
Really high quality paper ordered which had a 7 to 10 day lead time and arrived after that. Customer service got a little confused with where it was but it arrived and looks great. Next time I would order before my decorator arrives.
9 April 2025
Reply from Designer Wallpapers
Dear Mrs Sly,
Thank you for your feedback about our high-quality wallpaper! We're delighted you're pleased with the final product and appreciate your understanding regarding the shipping delay.
I apologise that your order arrived outside our stated 7-10 day timeframe and for any confusion from our customer service team about its whereabouts. We take delivery timelines seriously, and I've shared your experience with our shipping department to help prevent similar delays for future orders.
Your suggestion about ordering before your decorator arrives is excellent advice for other customers. We'll emphasise our lead times more clearly on our website to help with project planning.
Thank you for your patience and for taking the time to share your experience. If you need anything for future projects, please don't hesitate to reach out directly.
Kind regards,
Paul
Personal touch with Paul advising and…
Personal touch with Paul advising and responding asap to any queries. Would thoroughly recommend this company.
6 April 2025
Reply from Designer Wallpapers
Dear Lindsay,
Thank you so much for your kind review! We're delighted to hear that Paul was able to provide you with helpful advice and quick responses to your queries.
Personal service is at the heart of everything we do, and it's wonderful to know that this came through in your experience with us. Paul will be thrilled to hear your feedback, as our team takes great pride in building these connections with our customers.
Your recommendation means the world to us - it's the highest compliment we can receive. We truly appreciate you taking the time to share your positive experience and look forward to assisting you with any future wallpaper needs you might have.
Thank you again for choosing our company!
Kind regards,
Lucas
missing order
I placed my order which you accepted , but you did nt have enough rolls in stock , and the wallpaper was discontinued . After 10 days of patiently waiting i had to phone you to find out what had happened to my order . Disappointing . I will not use this company again
4 April 2025
Reply from Designer Wallpapers
Dear Customer,
Thank you for bringing this issue to our attention. We sincerely apologise for the disappointing experience you had with your wallpaper order. We fell short of our service standards in several ways.
First, we should never have accepted an order for stock we couldn't fulfil. The discontinuation of the wallpaper should have been communicated to you immediately, not after 10 days of silence. Most importantly, you shouldn't have had to contact us for an update—that responsibility was ours.
We've reviewed our inventory management and communication procedures to prevent similar situations in the future. We're implementing a new system that verifies stock availability before order confirmation and automatically notifies customers about any issues.
While we understand your decision not to use our services again, we'd appreciate the opportunity to make this right. Please contact our customer service team at your earliest convenience.
Again, we apologise for the inconvenience and thank you for your feedback, which helps us improve.
Kind regards,
Paul
Very competitive price
Very competitive price, best I could find.
Great that you can return unused wallpaper rolls.
13 March 2025
Lovely wallpaper and excellent quality
Lovely wallpaper and excellent quality. Great customer service was able to send back unopened unused roll as ordered too much. Very happy 😊
11 January 2025
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