This is a difficult one! Delivery was absolutely the worse ever. I waited weeks and weeks for this, but I understand it was Designer Guilds fault. I didn’t want to give a poor rating, because Designer... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The wallpaper was delivered promptly. We were very pleased with the design and quality of the wallpaper from Osborne and little. We returned one roll as we had over ordered and once it was received th... See more
Company replied
Great quality wall paper, nearly 25% cheaper than the high street price. Quick delivery. Only negative was the refund for surplus roll took a while and was only refunded after a prompt but otherwi... See more
Company replied
Great samples to help us choose our wallpaper. Good quality wallpaper, quick delivery and great customer service with a follow up email asking if we needed any help. Thank you, we're so happy with ou... See more
Company replied
Company details
Information provided by various external sources
Designer Wallpapers brings you the UK’s most exclusive and exciting collection of wallpapers, from the very best designers, all on one website. All of our elegant and luxurious wallpapers are manufactured using the finest materials and we offer everything from traditional hand-printed designs to futuristic holographic patterns.
Contact info
4 Hepscott Road, E9 5HB, London, United Kingdom
- 0800 043 4799
- support@designerwallpapers.co.uk
- designerwallpapers.co.uk
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Very good quality wallpaper delivered…
Very good quality wallpaper delivered quickly. I over-ordered by one roll and the return and refund process was straightforward. I’ll use them again!
9 November 2025
Reply from Designer Wallpapers
Thank you so much for the lovely review, Iain! We're delighted the wallpaper met your expectations and arrived promptly. It's always better to have a roll spare than to run short mid-project, and we're glad the returns process was hassle-free for you. We look forward to helping with your next decorating project!
Kind regards,
Victoria
Great quality wallpaper, good customer service
Great quality wallpaper. Quick delivery. Efficient communication/customer service. Thank you!
6 November 2025
Reply from Designer Wallpapers
Thank you so much for taking the time to leave this lovely review. We're delighted the wallpaper arrived quickly and met your expectations. If you ever need anything else, we're here to help. Enjoy your new walls!
Kind regards,
Paul
So quick and easy to order.
So quick and easy to order.. website so easy to access and view.. packaging was secure and delivered safely too .. well done
6 November 2025
Reply from Designer Wallpapers
Thank you Linda! We're so pleased the ordering process was straightforward and that everything arrived safely. It's always great to hear the website is working well for our customers. Thanks again for your kind words, and we hope you enjoy your purchase!
Best wishes
Roxanne
Reply from Designer Wallpapers
Thank you so much, Ila! We're delighted to hear you're happy with both the product and the service. If there's anything else you need in the future, we're always here to help.
Kind regards,
Paul
Absolutely amazing service from…
Absolutely amazing service from DesignerWallpapers.co.uk! The quality of their wallpapers is outstanding, and the range of designs is genuinely impressive. What really sets them apart, though, is their brilliant free sample service — fast, easy, and incredibly helpful when choosing the perfect design. Customer service was smooth and professional from start to finish. Couldn’t be happier. Highly recommended!
24 November 2025
Unprompted review
Reply from Designer Wallpapers
Richard, thank you so much for taking the time to leave such a lovely review — it really means a lot.
I'm delighted to hear you found the sample service helpful. It's such an important part of choosing wallpaper, and I'm glad it made the decision easier for you.
Thanks again for your kind words, and I hope you enjoy your new wallpaper!
Victoria
Designer Wallpapers
Stock levels are fake and CS says they help but don't.
I ordered a few rolls of wallpaper over the summer after booking in a decorator for ten days hence. Designer Wallpaper claims to have next day delivery so this should have been fine. Several days came and went with no communication. When I called, they said the wallpaper was out of stock and should come in the following week. I waited until the following week and nothing. When I called again, they checked with the supplier and apparently this one specific wallpaper was forgotten. Okay then. They suggested that I wait almost a month, which wasn't suitable. I asked to change to a different colour of the same design which was showing as in stock. They said yes and it would be with me the next day. Guess what! It wasn't! They called me up to say it would also be delayed. At this point I asked to cancel the order and have my money back, which they agreed to. I went to b&q and got a different (and cheaper!) version in person as by now they had messed me around so much that I could no longer order from somewh else online.
My work began a few days later. In the middle of the day, the wallpaper that I had cancelled arrived. I emailed to complain and the man who replied said there was no record of me cancelling. To be clear, there is ONE man working at customer service and it was the same man who cancelled it that sent that email. So that's incredibly disappointing. It was very annoying to have to send it off to return, I don't have a car and I had to carry it to the post office on the bus along with my baby in her pram. Which is why I wanted to order online in the first place, to avoid that.
I don't know what is going on at Designer Wallpaper but I won't ever be using it again and I highly recommend you don't either.
4 August 2025
Unprompted review
Reply from Designer Wallpapers
Maggie, I'm Victoria, Head of Customer Services at Designer Wallpapers.
I'm sorry your experience with order #1364832 didn't meet our standards.
I've reviewed what happened: supplier delays affected your order, and when you requested a cancellation, it wasn't processed correctly in our system, resulting in the wallpaper being delivered when you no longer needed it. We should have arranged a collection rather than asking you to handle the return yourself, especially given you were managing this alongside caring for your baby.
We processed your full refund including the £9.39 return postage. Since then, we've strengthened our cancellation procedures and order management systems.
I'm sorry we couldn't deliver the service you deserved.
Victoria Smith
Head of Customer Services
Designer Wallpapers
Absolutely fantastic from start to…
Absolutely fantastic from start to finish, brilliant service and a great price.
14 October 2025
Reply from Designer Wallpapers
Hi Jane,
Thank you so much for your wonderful review! We're thrilled that you had such a positive experience with us from start to finish.
We really appreciate you taking the time to share your feedback, and we're so pleased you're happy with both the service and the price.
Best wishes,
Victoria
Designer Wallpapers
Great prompt service and DELIVERY!
Great prompt service and DELIVERY!! ..at good prices! 👏
8 October 2025
Reply from Designer Wallpapers
Thank you so much for your kind words! We're delighted to hear you were pleased with both our service and delivery speed. Quick turnaround is something we pride ourselves on, and it's wonderful to know we met your expectations. We appreciate you taking the time to leave this review, and we look forward to helping you with any future wallpaper projects! 🙏
Excellent quality wallpaper!
Excellent quality wallpaper! Fantastic customer service. I am really pleased with the final result! Highly recommend this company.
25 September 2025
Unprompted review
Reply from Designer Wallpapers
Thank you so much, Emma! We're absolutely thrilled that you're pleased with both the wallpaper quality and the final result. It's wonderful to hear that our customer service met your expectations too. We really appreciate your recommendation and hope you enjoy your newly decorated space for years to come! 🙏
Kind regards,
Roxanne
Reply from Designer Wallpapers
Thank you so much for your kind review, Nader! We're delighted to hear you were happy with our service. Providing prompt, reliable service is something we take great pride in, and it's wonderful to know we met your expectations.
If you need anything else in the future, we're always here to help.
Best regards,
Roxanne
Reply from Designer Wallpapers
Thank you so much for your wonderful review, Simon! We're thrilled to hear you're pleased with the quality of the wallpaper and that the delivery was prompt.
Providing excellent customer service is at the heart of what we do, so it's fantastic to know we looked after you well.
If you need anything else in the future, please don't hesitate to get in touch.
Best regards,
Roxanne
Designer Wallpapers
This became a challenge as my selection…
This became a challenge as my selection needed manufacturing as stock ran out but they were always on point with guidance advice and ultimate delivery thank you
6 September 2025
Reply from Designer Wallpapers
Thank you so much for your kind review, Graham! We really appreciate you sticking with us through the manufacturing wait. It's always our priority to keep customers fully informed when items need to be specially made, and I'm delighted we could guide you through the process and get everything delivered successfully. We're grateful for your patience and hope you're enjoying your new wallpaper!
Paul
Kind regards,
Designer Wallpapers
Samples arrived very quickly
Samples arrived very quickly. Customer service from Paul has been excellent. Thank you.
1 September 2025
Unprompted review
Reply from Designer Wallpapers
Thank you so much for your lovely review, Nigel! I'm glad the samples arrived quickly and that I could help. If you need any further assistance or advice as you make your decision, just let me know. Much appreciated!
Kind regards,
Paul
We were put in touch with this company by my sister who has decorated her whole house with their paper we were concerned because of the price but as they say you get what you pay for great quality…
We were put in touch with this company by the
4 September 2025
Reply from Designer Wallpapers
Hi David,
Thank you so much for taking the time to leave us this wonderful review! It's always particularly rewarding to hear that we've been recommended by satisfied customers - your sister has excellent taste!
You're absolutely right about the quality - we work exclusively with premium manufacturers and curate our collection carefully to ensure every product meets the highest standards. While luxury wallpaper is an investment, it's one that transforms a space and stands the test of time.
We're delighted you're happy with your purchase, and if you need any help with future projects (or if your sister needs anything else!), we're always here.
Best regards,
Paul
Designer Wallpapers
I love the wallpaper
I love the wallpaper, l looked at so many before finding your site. Just need someone to hang it now.
10 September 2025
Reply from Designer Wallpapers
Hi Linda,
That's wonderful to hear - thank you for the lovely review! We're so pleased you found exactly what you were looking for after your search.
If you need any help finding a professional wallpaper hanger in your area, just let us know and we'll be happy to point you in the right direction. We work with decorators all over the country and can often recommend someone local.
Enjoy your beautiful new wallpaper!
Best regards,
Paul
Designer Wallpapers
The range of wallpapers is phenomenal.
The range of wallpapers is phenomenal.
Products are carefully packaged.
Parcels arrive quickly.
9 September 2025
Reply from Designer Wallpapers
Thank you so much for your kind review, Adrienne! We're delighted to hear you're impressed with our range and that your order arrived quickly and safely. We take great care with packaging to ensure everything reaches our customers in perfect condition. If you need anything else in the future, we're always here to help.
Kind regards
Roxanne
Excellent customer service in a moment…
Excellent customer service in a moment of panic
Thank you
A Ridgway
10 September 2025
Reply from Designer Wallpapers
Here's a suggested response:
Thank you so much for your lovely review! We're really glad we could help during what sounds like a stressful moment. It's always our priority to support our customers, especially when time is of the essence. If you need anything else in the future, please don't hesitate to reach out.
Kind regards,
Roxanne
Beautiful high quality wallpaper
I just love the quality of the wallpaper. The design and thickness is amazing. I would definitely buy from your company again.
Also, thank you for delivering my order in a timely manner.
8 September 2025
Reply from Designer Wallpapers
Thank you so much for taking the time to leave such a lovely review! We're delighted that you're pleased with the quality of the wallpaper – we take great pride in offering premium products, and it's wonderful to hear that both the design and thickness met your expectations.
We're also glad the delivery arrived promptly for you. Your satisfaction means everything to us, and we'd be thrilled to help with any future projects.
Thank you for choosing Designer Wallpapers!
Best regards,
Paul
Will use them again
Great range of papers. Really helpful customer service and a good price. Have used twice now
5 August 2025
Reply from Designer Wallpapers
Thank you so much for your continued custom and for taking the time to leave such a positive review! We're delighted to hear that you've had a great experience with both our range and customer service.
It's always wonderful to serve returning customers, and we really appreciate your loyalty. We look forward to helping you with any future projects.
Best regards,
Paul
Great quality wallpaper
Great quality wallpaper. Fast and efficient service with a great customer support team. Thankyou.
13 August 2025
Reply from Designer Wallpapers
Thank you so much for your kind review, Martin! We're delighted to hear that you're happy with the quality of the wallpaper and that our team was able to provide you with fast, efficient service.
Your satisfaction means a great deal to us, and we'd be pleased to help with any future wallpaper projects.
Best regards,
Paul
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