Excellent service. Next day delivery. Had one radiator where I’d ordered the wrong size. They arranged collection (at no charge), and provided a refund promptly. Ordered the correct size and again ne... See more
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Review summary
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We were so lucky to find these rads to replace two existing , fitted perfectly . Delivered within in few days with very good info on delivery position & time . Pity I can’t add picture 😊
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Having just had a new kitchen fitted we had been searching for a towel rail to finish things off. We came across the coloured products. The communication with Designer Radiators Direct was first class... See more
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Brilliant service from start to finish. Prices are genuinely competitive. I have ordered 8 Radiators to replace old ones. Have been kept updated the whole way — fast dispatch, secure packaging, and... See more
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Company details
About Designer Radiators Direct
Written by the company
Designer Radiators Direct is the one-stop-shop supplier of affordable designer radiators, towel radiators and accessories. Catering to all rooms in your home or commercial space, we aim to bring our customers only the best in designer radiators.
An Unbeatable Range of Radiators
At Designer Radiators Direct, we showcase an unbeatable range of radiators carefully created from a hand-picked selection of over 20 premier brands. Offering an array of exceptional traditional, bespoke, standard and designer radiators in a variety of colours, finishes, sizes and types to suit your need - we guarantee satisfaction.
Free UK Mainland Delivery
Along with boasting an enormous range of radiators in UK, we deliver your radiators right your doorstep, ensuring comfort, simplicity and efficiency every step of the way.
Leave Us Your Feedback
We value your feedback tremendously because it lets us know if we are on the right track or if we need to improve any areas of our service. Thank you for taking the time to help us become a better company for the future.
Written by the company
Free UK Delivery
Free delivery to UK mainland addresses when you order from Designer Radiators Direct.
*For Scottish Highlands, Northern Ireland, Isle of Wight and Channel Islands please call for appropriate rates.
Contact info
Rhodes House, 6-18 Tulketh Brow, PR2 2SH, PRESTON, United Kingdom
- 01772 395333
- enquiries@designerradiatorsdirect.co.uk
- designerradiatorsdirect.co.uk
4.8
Excellent
2K reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Nice radiator looks great delivered in…
Nice radiator looks great delivered in time scale given good all round seevice
3 May 2025
Reply from Designer Radiators Direct
Hi Jason, thank you for your great review! If you need any further assistance, don’t hesitate to reach out – Designer Radiators Direct
Excellent products and (very important)…
Excellent products and (very important) customers care.
1 May 2025
Reply from Designer Radiators Direct
Hi Vassilis, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Designer Radiators Direct
Reasonably priced
Reasonably priced, good communication and speedy delivery. The radiators are of a good quality considering where they are manufactured.
28 April 2025
Reply from Designer Radiators Direct
Hi Gordon, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Designer Radiators Direct
really pleased with the radiator
really pleased with the radiator, looks great. Arrived on time
9 April 2025
Reply from Designer Radiators Direct
Hi Tina, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Designer Radiators Direct
Not what I would describe as a great…
Not what I would describe as a great experience. The product wasn’t right at all, the measurements and description online didn’t provide me with the info I needed to make an informed choice. Then I had to send a photo before I was “allowed” to return the item at my own cost. I won’t be shopping here again.
13 April 2025
Reply from Designer Radiators Direct
Hi Justine, thank you for your feedback. We’re sorry to hear that you've not been satisfied with your experience.
For clarity, the return form submitted stated "not fit for purpose" but did not mention any concerns about the product description or website information. Based on the reason provided, the return was processed as an unwanted item, which requires the customer to return the item at their own cost.
As part of our returns process for unwanted items, we request an image to confirm the product is in a re-saleable condition.
We appreciate your comments and will take them into account as we review our processes. Thank you - Cameron, Sales Manager
Late and delivery not advised
Great website easy to use, ordered and order processed, then advised out of stock delivery expected 16.04.23 didn’t arrive! Then got a how did we do request so replied stating still not received got update advising still en route. Got wake up call yesterday by delivery guy banging on my door fair play he lugged the three rads up to my first floor flat, no delivery note provided he said he didn’t know what was in the boxes but were heavy and left. Hopefully rads will perform as well as they look and we’re described. Could of been a better experience with better communication.
23 April 2025
Reply from Designer Radiators Direct
Hi Charles, we’re sorry the courier didn’t provide tracking updates as expected, we’ll be raising this with them to help prevent similar issues in the future.
We’re glad to hear your order arrived safely, and we hope the radiators perform just as well as they look. If there’s anything else we can assist with, please don’t hesitate to reach out. - Cameron, Sales Manager
next day delivery
8 April 2025
Reply from Designer Radiators Direct
Hi Tony, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Designer Radiators Direct
Really great service
Really great service, radiator arrived next day. Cannot fault the whole experience.
8 April 2025
Reply from Designer Radiators Direct
Hi DCR, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Designer Radiators Direct
Reply from Designer Radiators Direct
Hi Mr Gee, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Designer Radiators Direct
Perfect product can not be faulted will buy again
Perfect product will buy these radiators again
23 March 2025
Reply from Designer Radiators Direct
Hi Ruth, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Designer Radiators Direct
Reply from Designer Radiators Direct
Hi Robert, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Designer Radiators Direct
Excellent professional service
Excellent choice of styles and colours online with a good range of accessories also.
Excellent and easy to access advice via online chat, and telephone discussion also for extra clarification.
Very efficient and polite service.
I’ve used this company many times and I have never been disappointed.
14 March 2025
Reply from Designer Radiators Direct
Hi Sheila, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Designer Radiators Direct
Easy process to order.
Easy process to order.
When one item was out of stock, they cam straight back and advised alternative.
Great communication and help.
Highly recommend .
12 March 2025
Reply from Designer Radiators Direct
Hi Stuart, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Designer Radiators Direct
Highly recommended
Delivered separately but not too much of an issue. Really pleased with the finish and the efficiency- great value for money & they look great too
Thank you
Highly Recommend
28 February 2025
Reply from Designer Radiators Direct
Hi HM, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Designer Radiators Direct
Can't fault the service,was well on…
Can't fault the service,was well on time and delivery was smooth,they phoned me well before they delivered my goods.xx
26 February 2025
Reply from Designer Radiators Direct
Hi Mrs Barbara, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Designer Radiators Direct
Reply from Designer Radiators Direct
Hi Mr P, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Designer Radiators Direct
Reply from Designer Radiators Direct
Hi Mick, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Designer Radiators Direct
A nice looking radiator.
The radiator arrived well packed and on time as promised, however upon fitting the radiatior it has a leak midway along it's length, I cannot see where this is, as it's not from any of the joints or the top of the radiator.
I have reported it to customer service and I am awaiting a reply.
I have since had a reply from customer service and they have offered me a replacement radiator, which I have accepted. A very satisfactory and timely outcome. I recommend this retailer to deal with and have upgrade my review to 5 stars.
14 March 2025
Reply from Designer Radiators Direct
Hi Mike, thanks for your feedback. Sorry to hear about the radiator leak. Our support team is already working on a solution and will be in touch soon.
Rest assured, we will get everything sorted for you. In the meantime, please reach out if you need anything else. Thank you - Designer Radiators Direct
Fantastic looking radiator
Fantastic looking radiator at an excellent price, delivered in super-quick time. Not yet fitted but it is everything we were looking for.
23 February 2025
Reply from Designer Radiators Direct
Hi, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Designer Radiators Direct
Very prompt service unfortumy came…
Very prompt service unfortunately came without valves which was purchased one quick phone call to sales who was very helpful to be told they would be in the post the next day and to their word was delivered the following day. Great service, great product highly recommend.
A.Habbershaw.
13 February 2025
Reply from Designer Radiators Direct
Hi Mr Habbershaw, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Designer Radiators Direct
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