Dermatica Reviews 

8,630
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 506 reviews, reviewers had a great experience with this company. Customers consistently praise the products for their effectiveness, noting significant improvements in skin texture, clarity, and overall appearance, even for stubborn conditions. Many found the treatment easy to use and appreciated the personalized formulas that delivered real, life-changing results without irritation. The customer service is frequently highlighted as excellent, with people commending the quick, professional, and supportive responses from the team. The entire process, from consultation to delivery, is often described as seamless and convenient. However, some customers also noted concerns regarding subscription management, mentioning a lack of renewal notifications and automatic charges for products they couldn't use. A few other people also felt that the products caused irritation, breakouts, or even worsened their skin, leading to dissatisfaction with the results and the support received for these issues.

What people talk about most

Product

Customers consistently note positive experiences with product, with many reviewers reporting that the... See more

Quality

Reviewers highlight positive aspects of quality, with many expressing satisfaction with the effectiveness of... See more

Customer service

Consumers generally report positive experiences with customer service, highlighting quick responses,... See more

Service

Customers had positive experiences with service, often highlighting the efficiency in sending products and... See more

User experience

Users describe positive interactions with user experience, highlighting the straightforward, professional,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Treatment is easy. I personally never had the irritation or skin peeling they say can happen. Im on my 3rd month not seeing much result as of now but know it takes time. My subscription is very easy t... See more

Rated 4 out of 5 stars

I think overall, Dermatica, is good but the only thing I do not like is that you never stick with the arranged despatch date. Money is withdrawn from customer accounts at least 5 days before the arran... See more

Rated 4 out of 5 stars

Dermatica has a good product and solid customer service with a quick response time. Semi-slow shipping. Not sure what's going on behind the scenes but they are occasionally sloppy in their standard co... See more

Rated 5 out of 5 stars

I love that Dermatica is such an easy way to access dermatologist & higher grade, prescription skincare. Having it arrive in the post & all adjustments can be just made with a few clicks & the team re... See more


Company details

  1. Skin Care Clinic

Information provided by various external sources

Dermatica's online service offers fast, easy and affordable access to prescription skincare treatment and aftercare. Our expert dermatology team will analyse your skin to determine the best treatment to achieve your skincare goals.


Contact info

4.2

Great

TrustScore 4 out of 5

9K reviews

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Asks customers to review

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4.2

All reviews

(8,630)

482 reviews in the last 12 months

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Rated 5 out of 5 stars

Following breast cancer treatment the…

Following breast cancer treatment the hormone blockers and chemo left my skin looking very old. Within weeks even my husband has noticed my skin is less patchy and rough. I had tried non prescription options and they were expensive and didn’t work. Thank you for making me feel happy again x

12 March 2026
Rated 5 out of 5 stars

I was sceptical at first

I was sceptical at first, I've tried many acne creams, but I can honestly say, hand on my heart that this is the best treatment I have ever had. Once you are past the purging stage, and again, I'll be honest, its hard going, and you do need to persevere with it, you'll begin to see rapid results, as long as you use the cream correctly. I am amazed at how clear my skin is now. The service provided is amazing, catered to suit your personal needs, I am so impressed. The price is very reasonable too..£25 per month for peace of kind, and beautifully clear skin.

20 November 2025
Rated 5 out of 5 stars

Excellent service from Tiffany on the…

Excellent service from Tiffany on the Customer Services Team. She was patient, friendly and kind as I had to update my payment method as well ad adjusting the delivery date to accommodate my needs👍

10 April 2026
Unprompted review
Rated 4 out of 5 stars

delayed despatches

I think overall, Dermatica, is good but the only thing I do not like is that you never stick with the arranged despatch date. Money is withdrawn from customer accounts at least 5 days before the arranged despatch date but products are never despatched on time. Sometimes there is a 10-day gap between the date of withdrawing money and delivery of the goods.

9 April 2026
Rated 4 out of 5 stars

i am happy with the cream

i am happy with the cream , it really helping my skin discoloration and small wrinkles.
really good price for cream. 25£ month
however responses by the team are slow or not followed by your requirements.
it takes 10 calender days for cream to deliver, which is too long and i was without the cream for 7 days, so be aware of time delay since the creams are made for you.

24 November 2025
Rated 5 out of 5 stars

I can’t recommend Dermatica highly…

I can’t recommend Dermatica highly enough! From the moment I signed up, the experience has been seamless and professional. The team really takes the time to understand your skin and creates a personalized treatment plan that actually works. Over the past few months, I’ve seen a dramatic improvement in my skin – it’s clearer, smoother, and healthier than ever. What really sets Dermatica apart is the support and guidance they provide; they answer every question promptly and genuinely care about your results. If you’ve struggled with skin issues or are looking for a solution that’s tailored to you, Dermatica is hands down the best choice. Truly life-changing!

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Miracle in a little bottle

Dermatica has done wonders for my very sensitive and highly stubborn skin, I have dealt with pre-teen and adult acne for 25+ years. My battles were constant. I tried high street affordable and expensive brands but nothing quite “solutionised” my problems. After finding Dermatica and using the pre-screen consultation checks to get the best formula for my skin, I was amazed at how my skin loves Dermatica and how well it has taken to it. Now I can confidently say that my skin is more youthful, glossy, clean and clear with improved texture! I look in the mirror and can finally ditch makeup to feel more natural and confident, it’s been a life changing experience.

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Have been struggling with my skin and…

Have been struggling with my skin and was in need of some professional help.
Dermatica is easy to use, completed a short questionnaire and this was reviewed by one of the team. Great information given with treatment. Treatment plan easy to follow. Seeing improvement and skin clearer , will continue to use and get advice. Good value for money when I think how many products I have bought and tried which did not suit my skin and have been wasted .
Enjoying the results already.

7 April 2026
Unprompted review
Rated 5 out of 5 stars

Great experience and quick resolution

I’ve been a customer since 2022, and always had a great experience. Recently, my latest formula didn’t arrive so I reached out. It was Good Friday evening when I contacted Dermatica, so really didn’t expect a response until after the bank holiday weekend. I heard back the same night, and a new formula has been approved and dispatched already. Emma kept me informed throughout the process, and I’m so impressed.

3 April 2026
Unprompted review
Rated 5 out of 5 stars

Always 5 star customer service really…

Always 5 star customer service really fast responses and really friendly people who reply keeps my skin in check and has done for years, when I realised my skin needed medicine to stay in control of it I was dreading the go experience trying to get what I needed but this is so much easier and works so well, I love that you can pause the subscription when needed as I tend to not go through as much as gets sent out there's plenty of product in every prescription for the allocated time frame, thankyou xxxx

2 April 2026
Unprompted review
Rated 2 out of 5 stars

I have been using Dermatica since 2021…

I have been using Dermatica since 2021 and a longstanding customer. It used to be outstanding. But using Royal Mail as their courier means I am simply not getting my prescription. They advertise on their website that treatment arrives within 1-3 days of dispatch. I have been waiting for 11 days. They have organised a replacement but told me it may take up to 10 days because of Royal Mail delays. I was also told that they would expedite the dispatch and send a notification, but I haven’t yet received this.
They don’t make the delays clear on their website (still claiming 1-3 day delivery). It’s frustrating that I am potentially 20 days without my prescription.
I appreciate it’s out of their hands, but I find it shady that they are still making claims on their website around delivery that we all know they can’t keep.
Change the courier or customers will, frankly, leave.

26 March 2026
Unprompted review
Dermatica logo

Reply from Dermatica

Hello Nick,

Thank you for taking the time to leave a review. We’re sorry to hear that your experience with Dermatica didn’t meet expectations. Your feedback is important to us, and we’d love the opportunity to learn more.

Your orders are dispatched via Royal Mail, which can take up to 5 working days. However, despite our best efforts to deliver your parcel on time, sometimes Royal Mail experience problems with their deliveries, they have advised us that deliveries may take up to 10 working days.

This isn’t the experience we aim to provide, and I’m genuinely sorry for the disruption and inconvenience it’s caused.

We have shared your insights with our team as we are constantly working to improve our services from everything from our delivery timeframes to our customer care and your insights help us to improve our service for everyone.

We’d love to support you further, unfortunately we haven’t been able to locate your account details. 

Please could you reach out to our Customer Care team so we can resolve this for you without delay. You can reach us by following this link: https://bit.ly/dmtca

Take care, 
The Team at Dermatica

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