Dermatica Reviews 

I subscribed to Dermatica to ensure continuous treatment, but the service has been unreliable and frustrating.

I was charged for my order with no dispatch email or tracking provided. After repeatedly contacting support, I was told the order had been dispatched — but also that tracking is not available for subscription orders.

I was then asked to wait up to 10 working days for delivery, despite the website stating 1–3 working days. This inconsistency makes it impossible to rely on the service and creates a real risk of being left without treatment.

Customer service responses were inconsistent and largely focused on repeating policy rather than resolving the issue. At no point was a clear, proactive solution offered.

A subscription service should guarantee reliability and continuity. This does not.

I have now submitted a formal complaint and will update this review depending on how it is handled.

Got the first package and love the product and customer service seemed great. Was charged for the second one and still have not received it dispute me contacting now 4 times and been told another has been sent I still not received my order

My skin is looking brighter and glassier. My melasma hasn't faded yet but hopefully it just needs more time been using the products for 4 months.

Does what it says on the tin. The product may stay with some discomfort but joy is in sight. My skin is doing so much better

Continually lying and saying they have refunded money after I told them to cancel
I’ve emailed several times and they continue to say they’ve refunded and ask me to contact my bank. Do not sign up for subscription!!!

I came across an add from dermatica claiming they could prescribe tetrinoine online. I answered a few questions including one about the current prescription I was on (tetrinoine 0.1%). I bought what they advertised as a trial sample at $4.99 . When I received the sample I realized I had been misled as what they sent was based on tetrinoine 0.05% - less what I had been using. I therefore decided not to order anymore product from them. To my surprise I received an email from them saying my new order had shipped and that my credit card had been charged $59.99. I contacted them but they refused to refund me on the basis that I was subscribed to their program. I never knowingly agreed to subscribe. They claim to formulate based on your needs but all they do is trick you into paying for pre formulated products you did not order and for a subscription you never wanted or even knew you had signed up for.

I had a very bad experience with Dermatica. The formula they prescribed containing niacinamide completely damaged my skin barrier. After using the treatment as instructed, my skin became extremely dry, irritated, red, and sensitive. Instead of improving my skin, it made it much worse.

I trusted their personalised skincare service, but the product felt far too strong for my skin type and there wasn’t enough proper adjustment once the irritation started.
I contacted dermatica team and specifically asked for help with treatment to repair my skin after the reaction, however I did not receive any practical support or solution. I expected medical guidance to correct the damage caused by the prescription, not a general explanation about how treatments are selected.

It was very disappointing to be left without proper follow-up care after experiencing such a strong negative reaction. When a prescription product causes harm, patients should be supported with a clear recovery plan.

A dermatology service should protect your skin barrier, not destroy it. I would strongly recommend others be cautious, especially if you have sensitive skin or react easily to niacinamide.

Very disappointing experience. 😞⚠️

Amazing product. Suffered for year with malasma. Tried many products and treatments, wasted thousands of pounds! So happy with the results and for those who have tirelessly suffered with a skin condition it can be mentally exhausting. I'm totally in love with this product and so are my pockets. A very satisfied customer xx

Tailoring for my individual needs and flexible subscription management makes a real difference.

I’m very pleased with the results of my skin so far, Thank you Dermatica

Following breast cancer treatment the hormone blockers and chemo left my skin looking very old. Within weeks even my husband has noticed my skin is less patchy and rough. I had tried non prescription options and they were expensive and didn’t work. Thank you for making me feel happy again x

I was sceptical at first, I've tried many acne creams, but I can honestly say, hand on my heart that this is the best treatment I have ever had. Once you are past the purging stage, and again, I'll be honest, its hard going, and you do need to persevere with it, you'll begin to see rapid results, as long as you use the cream correctly. I am amazed at how clear my skin is now. The service provided is amazing, catered to suit your personal needs, I am so impressed. The price is very reasonable too..£25 per month for peace of kind, and beautifully clear skin.

I had a great experience with this company. The communication was smooth, and everything arrived exactly as expected. Highly recommend!

Excellent service from Tiffany on the Customer Services Team. She was patient, friendly and kind as I had to update my payment method as well ad adjusting the delivery date to accommodate my needs👍

I think overall, Dermatica, is good but the only thing I do not like is that you never stick with the arranged despatch date. Money is withdrawn from customer accounts at least 5 days before the arranged despatch date but products are never despatched on time. Sometimes there is a 10-day gap between the date of withdrawing money and delivery of the goods.

i am happy with the cream , it really helping my skin discoloration and small wrinkles.
really good price for cream. 25£ month
however responses by the team are slow or not followed by your requirements.
it takes 10 calender days for cream to deliver, which is too long and i was without the cream for 7 days, so be aware of time delay since the creams are made for you.

I can’t recommend Dermatica highly enough! From the moment I signed up, the experience has been seamless and professional. The team really takes the time to understand your skin and creates a personalized treatment plan that actually works. Over the past few months, I’ve seen a dramatic improvement in my skin – it’s clearer, smoother, and healthier than ever. What really sets Dermatica apart is the support and guidance they provide; they answer every question promptly and genuinely care about your results. If you’ve struggled with skin issues or are looking for a solution that’s tailored to you, Dermatica is hands down the best choice. Truly life-changing!

Dermatica has done wonders for my very sensitive and highly stubborn skin, I have dealt with pre-teen and adult acne for 25+ years. My battles were constant. I tried high street affordable and expensive brands but nothing quite “solutionised” my problems. After finding Dermatica and using the pre-screen consultation checks to get the best formula for my skin, I was amazed at how my skin loves Dermatica and how well it has taken to it. Now I can confidently say that my skin is more youthful, glossy, clean and clear with improved texture! I look in the mirror and can finally ditch makeup to feel more natural and confident, it’s been a life changing experience.

Have been struggling with my skin and was in need of some professional help.
Dermatica is easy to use, completed a short questionnaire and this was reviewed by one of the team. Great information given with treatment. Treatment plan easy to follow. Seeing improvement and skin clearer , will continue to use and get advice. Good value for money when I think how many products I have bought and tried which did not suit my skin and have been wasted .
Enjoying the results already.

The best dermatologist i ever interact with. The treatment was absolutely brilliant,real results in 1st week.
Am absolutely impressed.