Dermatica Reviews 

Love this stuff. I reached out to them for advice and info regarding my treatment plan and they explained everything to me very well. I have been using my treatment for a month now and I've already seen great results. My skin is visibly more brighter and the texture has improved massively.

Targeted skincare is definately better than purchasing even expensive products that do not seem to make much of a difference. Support is also very good.

The customer service is amazing. They get right back in touch with you to solve any issues you’re having with your formula, delivery, or subscription issues. Best part is they take time to explain what each product does, and how best to use them. Definitely recommend

I’ve had an incredible experience with Dermatica! Their personalized skincare products, guided by prescription-strength formulas from dermatologists, have worked wonders for my skin. They took a thoughtful approach, carefully adjusting the strength so it wasn’t too harsh, and over time, my skin really flourished. Plus, their customer service is top-tier—they resolved an issue I had in under 24 hours. I’m beyond impressed, and I’m a customer for life!

I have had great improvements in my rosacea in just the first month of using dermatica personalised formula, when I had questions the dermatica customer service team answered me quick and in depth. Definitely recommend

Started now and slow and worked well no side effects only one month in but will continue

Wonderful company with excellent customer service, my skin is incredible now!

dermatica is great for people that have no idea what to do for their skin and dont want to be spending money unnecessarily. the professional advice is very prompt and helpful. and most importantly it works!!

The treatment worked well for the first week but my skin barrier was damaged and became red and irritated. I had to stop using it, since I couldn’t opt out of subscription I now have 2 tubes and another one on the way which wont be used. Too expensive, would not recommend.

I recently had an issue with a missing item from my order, which initially concerned me as I’ve been using Dermatica for the past two years without any problems. This was the first time I experienced something like this.

However, I’m very pleased with how the situation was handled by the customer care team (especially by sara). She responded promptly, communicated clearly, and guided me through the process by requesting photos and investigating the issue efficiently. Overall, the support I received was helpful and professional, and it reassured me about continuing with Dermatica.

Excellent service.
Caring and detailed information/feedback.
This is a service I trust.

Expert advice, great products and fast shipping. I've been using dermatica for a few years now and the difference in my skin has been life changing. I will forever use dermatica.

Ive only been using my teeatment for about 3 week snow but I could feel results after a few days and see very shocking results after even just 2 weeks!
I was told to expect to wait at least 6-10 weeks to see a visible difference in my skin when using tretinoin, but honestly the difference after 2 weeks is so much that my friend even asked me what skin tint i was using the other day, and all i had on was my skincare.
I also now purchase dermatica's azelaic acid to use in the AM. No complaints there either.

Great at taking age spots away and sun damage

Excellent product and clinical support.
Cream made a huge difference within weeks.

I love the night time routine that was prescribed for me. Still on free trial but I love it already ❤️

I subscribed to Dermatica to ensure continuous treatment, but the service has been unreliable and frustrating.

I was charged for my order with no dispatch email or tracking provided. After repeatedly contacting support, I was told the order had been dispatched — but also that tracking is not available for subscription orders.

I was then asked to wait up to 10 working days for delivery, despite the website stating 1–3 working days. This inconsistency makes it impossible to rely on the service and creates a real risk of being left without treatment.

Customer service responses were inconsistent and largely focused on repeating policy rather than resolving the issue. At no point was a clear, proactive solution offered.

A subscription service should guarantee reliability and continuity. This does not.

I have now submitted a formal complaint and will update this review depending on how it is handled.

Got the first package and love the product and customer service seemed great. Was charged for the second one and still have not received it dispute me contacting now 4 times and been told another has been sent I still not received my order

My skin is looking brighter and glassier. My melasma hasn't faded yet but hopefully it just needs more time been using the products for 4 months.