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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, including the fabric, prints, and overall durability, with many noting that items hold up well over time and washes. People also frequently highlight the unique and appealing designs, as well as the accurate sizing and comfortable fit of the clothing. The customer service is often described as outstanding, with consumers appreciating the responsiveness, helpfulness, and personalized approach. However, some customers have experienced issues with product quality, noting that some items felt thin or cheap, or that print colors differed from online images. A few people also mentioned that recent sizing has changed, leading to a tighter fit, and that the material was not as soft as previous purchases. There were also isolated instances where customers initially faced difficulties with customer service responsiveness regarding damaged items, though these were often resolved positively after further communication.

What people talk about most

Product

People report positive experiences with product quality. Many consumers praise the high quality of the... See more

Quality

Customers had positive experiences with quality, often praising the excellent material and prints of items... See more

Customer service

Reviewers highlight positive aspects of customer service, praising its speed, helpfulness, and... See more

Order

Reviewers mention positive feedback about their orders. Many customers express satisfaction with the quality... See more

Based on these reviews

Rated 5 out of 5 stars

I recently placed my first ever order with Dephect and can’t rate the experience high enough. After ordering I was worried I hadn’t allowed enough time for my T-shirts to reach me before my holidays,... See more

Company replied

Rated 5 out of 5 stars

I have been buying Dephect T shirts for several years now and all of them are still looking good - the prints and the fabric are standing up well. The designs are genuinely interesting and the T shir... See more

Company replied

Rated 5 out of 5 stars

Second time buying their tshirts, excellent quality and superb fit. Designs you don’t see everywhere and fantastic customer service. They also ship to Australia and shipping is super fast. Love ya wor... See more

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Rated 5 out of 5 stars

Took a chance based on Instagram ads since normally they're a bit dodgy but I'm glad I did. Everything I got was true to size and the sweatshirts are particularly good quality. Been looking for gr... See more

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Rated 1 out of 5 stars

Print color was different from the picture

Company replied

Rated 2 out of 5 stars

I bought a white t-shirt after seeing it advertised on instagram. The material was thin and cheap, completely see through. Unfortunate as the designs are good. Had to pay postage to return the item w... See more

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Rated 5 out of 5 stars

I’ve ordered a few times now and love their designs and print quality. This last order I had a small issue with one of the shirts I ordered and their customer service was top notch. Maz responded in... See more

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Rated 5 out of 5 stars

Dephect has amazing art based tees that are unique and great quality. I purchased one and on receiving it I instantly ordered three more. Currently my favorite T-shirt brand. Highly recommend.

Company replied

Rated 5 out of 5 stars

Following on from my previous 2 star review due to having received no reply to 2 emails I sent regarding receiving a damaged Item I am very happy say that I had a reply and an apology to the 3rd email... See more

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Rated 5 out of 5 stars

Amazing customer service, parcel went array due to Royal Mail, they resent a new order at their expense. And in time for Christmas, which I'm sure my partner is going to love as the quality and design... See more

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Rated 5 out of 5 stars

I’ve ordered 5 Dephect tee’s in total now (from Australia), and absolutely love them! Especially of course the prints themselves. As a tallish guy looking for a roomier fit, I took a gam... See more

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Rated 5 out of 5 stars

Absolutely love the designs and the quality of the sweatshirts I ordered! Super happy with my purchase - the fabric feels great and the prints look amazing. I even changed my mind on one of the design... See more

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Rated 5 out of 5 stars

Long time customer... have noticed that the quality of the t-shirts has improved over the years and the service has remained responsive and helpful. Often get a lot of comments about the originality o... See more

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Rated 5 out of 5 stars

Bought a tee shirt and a hoody as a treat to go out. Chose initially as loved the artwork that was printed on the advertised garments. Was not disappointed when they arrived, love them and a good... See more

Company replied

Rated 5 out of 5 stars

I'm a happy customer from France! Very satisfied with purchasing t-shirts from Dephects. The quality of the t-shirts and the prints is really excellent. The customer service is very responsive and ve... See more

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Rated 5 out of 5 stars

I had a query about my address being incorrect. Customer services responded very quickly. Also very pleased with the high quality of the T shirts. I recommend this company.

Company replied

Rated 5 out of 5 stars

I’ve placed two orders so far. The T shirts are really good quality and look great. The fabric is the type that won’t shrink or go out of shape. The jumper I ordered is really good. Again, good mate... See more

Company replied

Rated 5 out of 5 stars

Great customer service. I've ordered several t-shirts for my husband from here and they have been great quality and different to highstreets t-shirts so if you want something different order from her... See more

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Rated 5 out of 5 stars

Very good returns policy, I was able to exchange a t shirt without any problems, and it was quick! Been buying Dephect for years, always a good experience. 🙂

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Rated 5 out of 5 stars

Probably the best t shirts I’ve ever bought…fantastic print and perfect fit! I’m definitely going to buy from Dephect again!

Company replied

Rated 5 out of 5 stars

Love this brand. The quality of shirt is very good and washes well. The printing is top notch and the designs are great. The T-shirts come out a bit tighter recently. If you've ordered in the past pre... See more

Company replied

Rated 5 out of 5 stars

Really pleased with Dephect. I’ve been buying their T-shirts for several years and they never disappoint.

Company replied

Rated 5 out of 5 stars

Great customer service. Top quality product. Quick delivery. Will support this Independent Business again for sure.

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Rated 5 out of 5 stars

Fantastic customer service, brilliant designs and really great quality shirts. Will definitely be buying again.

Company replied

Rated 5 out of 5 stars

Top brand. Super friendly & helpful. Excellent quality & designs. Highly recommend!! 😀❤️

Company replied

Rated 5 out of 5 stars

Quickly dispatched,lovely soft cotton material,great quality,good selection of designs 👍🏻👍🏻

Company replied

Rated 5 out of 5 stars

Dephect is my go to for t shirts now. I have 6 so far and the prints are amazing.

Company replied

Rated 5 out of 5 stars

Very happy, my shirt got ruined, and was sent a new one the next day. Thanks guys!

Company replied


Company details

  1. Clothing Store

Information provided by various external sources

www.dephect.com


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

136 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Fab Ts

Fabulous unique Ts. Love the feel -- obviously great quality. Can't wait to show it off.

Also prompt, friendly response to inquiries

18 January 2025
Unprompted review
Dephect logo

Reply from Dephect

Hey Amy, thanks for taking the time to leave a review, much appreciated :)

Rated 5 out of 5 stars

I love my Dephect tees

I love my Dephect tees, many thanks! Sure I'll be back for more. :-)

9 December 2024
Unprompted review
Dephect logo

Reply from Dephect

Thanks Matt, much appreciated :)

Rated 5 out of 5 stars

Always quality

Been buying Dephect for years now. Always on point with the graphics and top quality weights.

11 December 2024
Unprompted review
Dephect logo

Reply from Dephect

Thanks Joe! Appreciate the love.

Rated 5 out of 5 stars

Great quality as always

I've ordered loads of Dephect t-shirts over the years and my latest order didn't disappoint. Great quality and fast delivery, and everything always washes really well.

27 November 2024
Unprompted review
Dephect logo

Reply from Dephect

Thanks Jenny, much appreciated :)

Rated 5 out of 5 stars

Ive been buying from Dephect from a…

Ive been buying from Dephect from a long time,I have a big collection of t-shirts and hoodies and each one of them is good quality,great print and good cotton.
The customer service is also very good,they dealt with some exchange in a very professional way,can't wait for the new tees to come out so I can get some more, definitely recommend.

16 September 2024
Unprompted review
Dephect logo

Reply from Dephect

Thanks Marco! Really appreciate the love.

Rated 1 out of 5 stars

Returns not easy

Returns not easy. you must pay postage, not cheap to send from USA to UK.

9 September 2024
Unprompted review
Dephect logo

Reply from Dephect

Hi Jay,

Thanks for the feedback. Unfortunately we can't afford to offer free returns as well as free delivery (it does state on our site that we don't offer free returns). If there is a problem with your order we are always happy to refund or exchange anything. Thanks, Matt.

Rated 5 out of 5 stars

Great designs, I'll be back for more!

Just got my third order from Dephect. Delivery took a couple of days longer than usual, but I think that was down to Royal Mail. Anyway the quality and artwork are great so I'm sure I'll be back for more!

23 August 2024
Unprompted review
Dephect logo

Reply from Dephect

Thanks for the love Paul! Much appreciated.

Rated 5 out of 5 stars

Great designs

Saw their advert on instagram. Really good selection of tees perfect for festivals. Really happy with my order. Thanks!

23 May 2024
Unprompted review
Dephect logo

Reply from Dephect

Hey Michael, thanks for the love, glad you found us :)

Rated 5 out of 5 stars

A really good find!

I really struggle to find t-shirts that I like. It's tough to find somewhere with good designs and with a quality fit. I'm really happy I found Dephect!

I ordered two t-shirts to test them I guess. I'm really impressed! Quick delivery as well. I'll definitely be back for more.

Many thanks!

7 May 2024
Unprompted review
Dephect logo

Reply from Dephect

Thanks for the love Robert, glad you found us :)

Rated 5 out of 5 stars

Excellent quality artist designs

I'm a bit of a t-shirt fanatic and even design myself. I liked a lot of the designs, but settled on two t-shirts to test the business out. Good prompt dispatch & delivery. The t-shirts seem high quality, good thickness and the large is a perfect size & length for me, in line with all major brands. Excellent print quality. Love the stylistic heads and resonate designs I bought. Tried on, but not worn yet. I'll wear & wash before ordering more, but very pleased so far.

10 April 2024
Unprompted review
Dephect logo

Reply from Dephect

Hey Howard, thanks a lot for the positive feedback, glad you're happy with your tees :)

Rated 5 out of 5 stars

Good stuff..! Will recommend..!

Made an order last friday, and arrived today..! Good quality, and great fit..! Would recommend..!

8 March 2024
Unprompted review
Dephect logo

Reply from Dephect

Thanks for the love! Glad you are happy with your order :)

Rated 5 out of 5 stars

Fantastic quality tees, perfect fit

I ordered two tees from Dephect to test out the quality. I needn't have worried. These are fantastic quality t-shirts, perfect fit. I immediately ordered two more! Both orders arrived very quickly. I'll be ordering a lot more from Dephect.

19 February 2024
Unprompted review
Dephect logo

Reply from Dephect

Thanks Dave! Glad you like the tees, we appreciate the feedback ;)

Rated 5 out of 5 stars

Great!

Really nice shirts and great service.
I got 4 shirts and they all look, feel and fit amazingly. Top quality prints on top quality shirts. Fast shipping aswell.
Will definitely come back for more in the future!
Highly recommended!

24 November 2023
Unprompted review
Dephect logo

Reply from Dephect

Hey Hjalmar, thanks a lot for the love, much appreciated.

Rated 5 out of 5 stars

Brilliant

The quality of clothing is fantastic, the designs are incredible and the customer service is amazing. I asked for a £30 refund and they gave me £40. It's rare to see these days; can't say enough good things about the company.

4 November 2023
Unprompted review
Dephect logo

Reply from Dephect

Thanks Joe! Much appreciated.

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