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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, including the fabric, prints, and overall durability, with many noting that items hold up well over time and washes. People also frequently highlight the unique and appealing designs, as well as the accurate sizing and comfortable fit of the clothing. The customer service is often described as outstanding, with consumers appreciating the responsiveness, helpfulness, and personalized approach. However, some customers have experienced issues with product quality, noting that some items felt thin or cheap, or that print colors differed from online images. A few people also mentioned that recent sizing has changed, leading to a tighter fit, and that the material was not as soft as previous purchases. There were also isolated instances where customers initially faced difficulties with customer service responsiveness regarding damaged items, though these were often resolved positively after further communication.

What people talk about most

Product

People report positive experiences with product quality. Many consumers praise the high quality of the... See more

Quality

Customers had positive experiences with quality, often praising the excellent material and prints of items... See more

Customer service

Reviewers highlight positive aspects of customer service, praising its speed, helpfulness, and... See more

Order

Reviewers mention positive feedback about their orders. Many customers express satisfaction with the quality... See more

Based on these reviews

Rated 5 out of 5 stars

I recently placed my first ever order with Dephect and can’t rate the experience high enough. After ordering I was worried I hadn’t allowed enough time for my T-shirts to reach me before my holidays,... See more

Company replied

Rated 5 out of 5 stars

I have been buying Dephect T shirts for several years now and all of them are still looking good - the prints and the fabric are standing up well. The designs are genuinely interesting and the T shir... See more

Company replied

Rated 5 out of 5 stars

Second time buying their tshirts, excellent quality and superb fit. Designs you don’t see everywhere and fantastic customer service. They also ship to Australia and shipping is super fast. Love ya wor... See more

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Rated 5 out of 5 stars

Took a chance based on Instagram ads since normally they're a bit dodgy but I'm glad I did. Everything I got was true to size and the sweatshirts are particularly good quality. Been looking for gr... See more

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Rated 1 out of 5 stars

Print color was different from the picture

Company replied

Rated 2 out of 5 stars

I bought a white t-shirt after seeing it advertised on instagram. The material was thin and cheap, completely see through. Unfortunate as the designs are good. Had to pay postage to return the item w... See more

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Rated 5 out of 5 stars

I’ve ordered a few times now and love their designs and print quality. This last order I had a small issue with one of the shirts I ordered and their customer service was top notch. Maz responded in... See more

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Rated 5 out of 5 stars

Dephect has amazing art based tees that are unique and great quality. I purchased one and on receiving it I instantly ordered three more. Currently my favorite T-shirt brand. Highly recommend.

Company replied

Rated 5 out of 5 stars

Following on from my previous 2 star review due to having received no reply to 2 emails I sent regarding receiving a damaged Item I am very happy say that I had a reply and an apology to the 3rd email... See more

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Rated 5 out of 5 stars

Amazing customer service, parcel went array due to Royal Mail, they resent a new order at their expense. And in time for Christmas, which I'm sure my partner is going to love as the quality and design... See more

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Rated 5 out of 5 stars

I’ve ordered 5 Dephect tee’s in total now (from Australia), and absolutely love them! Especially of course the prints themselves. As a tallish guy looking for a roomier fit, I took a gam... See more

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Rated 5 out of 5 stars

Absolutely love the designs and the quality of the sweatshirts I ordered! Super happy with my purchase - the fabric feels great and the prints look amazing. I even changed my mind on one of the design... See more

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Rated 5 out of 5 stars

Long time customer... have noticed that the quality of the t-shirts has improved over the years and the service has remained responsive and helpful. Often get a lot of comments about the originality o... See more

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Rated 5 out of 5 stars

Bought a tee shirt and a hoody as a treat to go out. Chose initially as loved the artwork that was printed on the advertised garments. Was not disappointed when they arrived, love them and a good... See more

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Rated 5 out of 5 stars

I'm a happy customer from France! Very satisfied with purchasing t-shirts from Dephects. The quality of the t-shirts and the prints is really excellent. The customer service is very responsive and ve... See more

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Rated 5 out of 5 stars

I had a query about my address being incorrect. Customer services responded very quickly. Also very pleased with the high quality of the T shirts. I recommend this company.

Company replied

Rated 5 out of 5 stars

I’ve placed two orders so far. The T shirts are really good quality and look great. The fabric is the type that won’t shrink or go out of shape. The jumper I ordered is really good. Again, good mate... See more

Company replied

Rated 5 out of 5 stars

Great customer service. I've ordered several t-shirts for my husband from here and they have been great quality and different to highstreets t-shirts so if you want something different order from her... See more

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Rated 5 out of 5 stars

Very good returns policy, I was able to exchange a t shirt without any problems, and it was quick! Been buying Dephect for years, always a good experience. 🙂

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Rated 5 out of 5 stars

Probably the best t shirts I’ve ever bought…fantastic print and perfect fit! I’m definitely going to buy from Dephect again!

Company replied

Rated 5 out of 5 stars

Love this brand. The quality of shirt is very good and washes well. The printing is top notch and the designs are great. The T-shirts come out a bit tighter recently. If you've ordered in the past pre... See more

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Rated 5 out of 5 stars

Really pleased with Dephect. I’ve been buying their T-shirts for several years and they never disappoint.

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Rated 5 out of 5 stars

Great customer service. Top quality product. Quick delivery. Will support this Independent Business again for sure.

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Rated 5 out of 5 stars

Fantastic customer service, brilliant designs and really great quality shirts. Will definitely be buying again.

Company replied

Rated 5 out of 5 stars

Top brand. Super friendly & helpful. Excellent quality & designs. Highly recommend!! 😀❤️

Company replied

Rated 5 out of 5 stars

Quickly dispatched,lovely soft cotton material,great quality,good selection of designs 👍🏻👍🏻

Company replied

Rated 5 out of 5 stars

Dephect is my go to for t shirts now. I have 6 so far and the prints are amazing.

Company replied

Rated 5 out of 5 stars

Very happy, my shirt got ruined, and was sent a new one the next day. Thanks guys!

Company replied


Company details

  1. Clothing Store

Information provided by various external sources

www.dephect.com


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

136 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Amazing quality, unique designs and top tier customer service

Amazing quality products and designs. A diverse range of individual artists with unique styles that make it possible for anyone to find at least a few designs they will like.

I have come back a few times over the years and have a range of items that I wear regularly (my favourite T-shirt I own is from Iain Macarthur). After seeing what I ordered today, my father took a look at some of the products to see a whole 6 designs he really wanted and struggled to pick the 3 he bought!

IMPORTANT!!!:
Dephect has some of the best customer service I have ever seen, I have only ever had 2 issues, the first being a minor misprint that resulted in an apology and replacement sent free of charge. Today, when purchasing for my father, I had forgotten to change the sizing... they replied and resolved my issue in UNDER 5 MINUTES.

Please check them out, you will find some that you love!

31 August 2023
Unprompted review
Dephect logo

Reply from Dephect

Hey Nathan, thanks so much for taking the time to write this, we really appreciate it :)

Rated 5 out of 5 stars

Dephect's merchandise is top notch

Dephect's merchandise is top notch. Their T-Shirts feature beautiful and original designs and are made of high quality fabric. They are well fitted and very comfortable to wear. They also provide excellent and fast customer service. They exchanged my order with no fuss after I contacted them because I had ordered my T-Shirts one size too big. I highly recommend this brand.

15 August 2023
Unprompted review
Dephect logo

Reply from Dephect

Thanks for the kind words Lothaire, glad you're happy with your tees :)

Rated 5 out of 5 stars

Great customer service

Great customer service. No problem whatsoever getting an exchange for a size issue

27 April 2023
Unprompted review
Dephect logo

Reply from Dephect

Thanks for the feedback :)

Rated 5 out of 5 stars

Great tees and service

I love these tees, the quality og the shirts and prints are on point. The sizes can vary a bit, but it’s no problem since the customer service is excellent and took care of this really fast through easy correspondence and returning

19 April 2023
Unprompted review
Dephect logo

Reply from Dephect

Hey Mickey, thanks a lot for the feedback, much appreciated.

Rated 5 out of 5 stars

My t-shirt collection is fast becoming…

My t-shirt collection is fast becoming entirely Dephect products, some of them I have worn regularly for over three years, the shape and print still look great. Very high quality product

18 April 2023
Unprompted review
Dephect logo

Reply from Dephect

Thanks Bruce! Really appreciate the love.

Rated 5 out of 5 stars

Hello from Sydney

Hello from Sydney
Love your brand! This is my second order with you guys. Designs are cool, great fit, good material and long lasting. Not much more you could ask for..

1 February 2023
Unprompted review
Dephect logo

Reply from Dephect

Thanks for the love, much appreciated!

Rated 5 out of 5 stars

Great material and design

Great material and a design that I like. The team is easy to communicate with, if needed. Very nice collection of clothing.

1 February 2023
Unprompted review
Dephect logo

Reply from Dephect

Thanks Sammy! Really appreciate the positive feedback.

Rated 5 out of 5 stars

The products are great along with the…

The products are great along with the communication as I wanted to swap an item for a larger size and different color. Very quick and accommodating.

27 December 2022
Unprompted review
Dephect logo

Reply from Dephect

Thanks Sanjay! Really appreciate the feedback.

Rated 5 out of 5 stars

I love those arty t-shirts

I love those arty t-shirts. I got troubles with delivery, but the team is very nice and reactive. Definitely I recommend.

6 December 2022
Unprompted review
Dephect logo

Reply from Dephect

Thanks Julien! Really appreciate you taking the time to leave a review.

Rated 5 out of 5 stars

Excellent aesthetics of products and…

Excellent aesthetics of products and excellent customer service.
I received another item from what I had ordered, and while I offered to post back the wrong product, the company offered it to me while sending me what I had initially ordered with a next day courier service free of charge. Well done, people!

1 December 2022
Unprompted review
Dephect logo

Reply from Dephect

Thanks a lot for love, glad we sorted the issue for you.

Rated 5 out of 5 stars

Fantastic designs and t shirts

Fantastic designs and t shirts, great customer service with fast delivery! Keep up the good work thecdesigns are amazing!

2 December 2022
Unprompted review
Dephect logo

Reply from Dephect

Thanks Jason! Really appreciate the feedback.

Rated 5 out of 5 stars

An excellent brand

Very good quality of the shirts and super friendly and helpful customer service!
Truly an excellent brand!

25 November 2022
Unprompted review
Dephect logo

Reply from Dephect

Hi W.A.M, thanks a lot for the love! Much appreciated.

Rated 5 out of 5 stars

Excellent quality T-shirts

Excellent quality T-shirts! The cotton is nice, soft and if washed correctly, last ages. The prints are of great quality, again, if washed properly, stay in great condition. Fast delivery, products arrive in good condition and are shipped on time. Excellent value for money!

5 November 2022
Unprompted review
Dephect logo

Reply from Dephect

Hi Ulrike, thanks for the positive feedback! Much appreciated :)

Rated 5 out of 5 stars

Awesome Designs Great Customer Service

Kudos to any company that supports artists and the creative community. Fast shipping to the US even coming from Europe. Fantastic and prompt response from the Dephect customer service team due to an issue with the sizing of 1 shirt in my order. Happy to support a small business doing good things!

31 October 2022
Unprompted review
Dephect logo

Reply from Dephect

Hey Andrew, thanks for the kind words, and for taking the time to leave a review :)

Rated 2 out of 5 stars

Ordered 4 t-shirts here in August

Ordered 4 t-shirts here in August, loved the prints, but the sizes, wow! I always wear large, but they were shorter than any other large I'd wear, after washing them once on 30 degrees they had shrunken a bit, can hardly wear them now anymore.. Bit of a waste, expected better quality and sizing.

3 August 2022
Unprompted review
Dephect logo

Reply from Dephect

**Update April 2024** For some reason the Trustpilot algorithm keeps moving this old review further up our profile. If you are reading this and thinking about ordering, our tees are a regular size/length and not overly short. Please check our size chart to find the fit that's right for you :) https://www.dephect.com/pages/size-chart

**Original response Oct 2022** Hi Mayn, thanks for the feedback. Sorry to hear that you’re unhappy with your t-shirts. I’m not sure if you checked our size chart before ordering, but they should match up to that? We’re always happy to exchange or refund anything that’s unworn. Thanks, Matt.

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