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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, including the fabric, prints, and overall durability, with many noting that items hold up well over time and washes. People also frequently highlight the unique and appealing designs, as well as the accurate sizing and comfortable fit of the clothing. The customer service is often described as outstanding, with consumers appreciating the responsiveness, helpfulness, and personalized approach. However, some customers have experienced issues with product quality, noting that some items felt thin or cheap, or that print colors differed from online images. A few people also mentioned that recent sizing has changed, leading to a tighter fit, and that the material was not as soft as previous purchases. There were also isolated instances where customers initially faced difficulties with customer service responsiveness regarding damaged items, though these were often resolved positively after further communication.

What people talk about most

Product

People report positive experiences with product quality. Many consumers praise the high quality of the... See more

Quality

Customers had positive experiences with quality, often praising the excellent material and prints of items... See more

Customer service

Reviewers highlight positive aspects of customer service, praising its speed, helpfulness, and... See more

Order

Reviewers mention positive feedback about their orders. Many customers express satisfaction with the quality... See more

Based on these reviews

Rated 5 out of 5 stars

I recently placed my first ever order with Dephect and can’t rate the experience high enough. After ordering I was worried I hadn’t allowed enough time for my T-shirts to reach me before my holidays,... See more

Company replied

Rated 5 out of 5 stars

I have been buying Dephect T shirts for several years now and all of them are still looking good - the prints and the fabric are standing up well. The designs are genuinely interesting and the T shir... See more

Company replied

Rated 5 out of 5 stars

Second time buying their tshirts, excellent quality and superb fit. Designs you don’t see everywhere and fantastic customer service. They also ship to Australia and shipping is super fast. Love ya wor... See more

Company replied

Rated 5 out of 5 stars

Took a chance based on Instagram ads since normally they're a bit dodgy but I'm glad I did. Everything I got was true to size and the sweatshirts are particularly good quality. Been looking for gr... See more

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Rated 1 out of 5 stars

Print color was different from the picture

Company replied

Rated 2 out of 5 stars

I bought a white t-shirt after seeing it advertised on instagram. The material was thin and cheap, completely see through. Unfortunate as the designs are good. Had to pay postage to return the item w... See more

Company replied

Rated 5 out of 5 stars

I’ve ordered a few times now and love their designs and print quality. This last order I had a small issue with one of the shirts I ordered and their customer service was top notch. Maz responded in... See more

Company replied

Rated 5 out of 5 stars

Dephect has amazing art based tees that are unique and great quality. I purchased one and on receiving it I instantly ordered three more. Currently my favorite T-shirt brand. Highly recommend.

Company replied

Rated 5 out of 5 stars

Following on from my previous 2 star review due to having received no reply to 2 emails I sent regarding receiving a damaged Item I am very happy say that I had a reply and an apology to the 3rd email... See more

Company replied

Rated 5 out of 5 stars

Amazing customer service, parcel went array due to Royal Mail, they resent a new order at their expense. And in time for Christmas, which I'm sure my partner is going to love as the quality and design... See more

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Rated 5 out of 5 stars

I’ve ordered 5 Dephect tee’s in total now (from Australia), and absolutely love them! Especially of course the prints themselves. As a tallish guy looking for a roomier fit, I took a gam... See more

Company replied

Rated 5 out of 5 stars

Absolutely love the designs and the quality of the sweatshirts I ordered! Super happy with my purchase - the fabric feels great and the prints look amazing. I even changed my mind on one of the design... See more

Company replied

Rated 5 out of 5 stars

Long time customer... have noticed that the quality of the t-shirts has improved over the years and the service has remained responsive and helpful. Often get a lot of comments about the originality o... See more

Company replied

Rated 5 out of 5 stars

Bought a tee shirt and a hoody as a treat to go out. Chose initially as loved the artwork that was printed on the advertised garments. Was not disappointed when they arrived, love them and a good... See more

Company replied

Rated 5 out of 5 stars

I'm a happy customer from France! Very satisfied with purchasing t-shirts from Dephects. The quality of the t-shirts and the prints is really excellent. The customer service is very responsive and ve... See more

Company replied

Rated 5 out of 5 stars

I had a query about my address being incorrect. Customer services responded very quickly. Also very pleased with the high quality of the T shirts. I recommend this company.

Company replied

Rated 5 out of 5 stars

I’ve placed two orders so far. The T shirts are really good quality and look great. The fabric is the type that won’t shrink or go out of shape. The jumper I ordered is really good. Again, good mate... See more

Company replied

Rated 5 out of 5 stars

Great customer service. I've ordered several t-shirts for my husband from here and they have been great quality and different to highstreets t-shirts so if you want something different order from her... See more

Company replied

Rated 5 out of 5 stars

Very good returns policy, I was able to exchange a t shirt without any problems, and it was quick! Been buying Dephect for years, always a good experience. 🙂

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Rated 5 out of 5 stars

Probably the best t shirts I’ve ever bought…fantastic print and perfect fit! I’m definitely going to buy from Dephect again!

Company replied

Rated 5 out of 5 stars

Love this brand. The quality of shirt is very good and washes well. The printing is top notch and the designs are great. The T-shirts come out a bit tighter recently. If you've ordered in the past pre... See more

Company replied

Rated 5 out of 5 stars

Really pleased with Dephect. I’ve been buying their T-shirts for several years and they never disappoint.

Company replied

Rated 5 out of 5 stars

Great customer service. Top quality product. Quick delivery. Will support this Independent Business again for sure.

Company replied

Rated 5 out of 5 stars

Fantastic customer service, brilliant designs and really great quality shirts. Will definitely be buying again.

Company replied

Rated 5 out of 5 stars

Top brand. Super friendly & helpful. Excellent quality & designs. Highly recommend!! 😀❤️

Company replied

Rated 5 out of 5 stars

Quickly dispatched,lovely soft cotton material,great quality,good selection of designs 👍🏻👍🏻

Company replied

Rated 5 out of 5 stars

Dephect is my go to for t shirts now. I have 6 so far and the prints are amazing.

Company replied

Rated 5 out of 5 stars

Very happy, my shirt got ruined, and was sent a new one the next day. Thanks guys!

Company replied


Company details

  1. Clothing Store

Information provided by various external sources

www.dephect.com


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

136 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service, great Ts

I recently placed my first ever order with Dephect and can’t rate the experience high enough. After ordering I was worried I hadn’t allowed enough time for my T-shirts to reach me before my holidays, but I needn’t have worried: they arrived promptly and they look amazing. Great quality, great colours and fit perfectly. Ill be ordering more after my hols.

20 August 2025
Unprompted review
Dephect logo

Reply from Dephect

Thanks for the kind words Richard, much appreciated.

Rated 5 out of 5 stars

Just brilliant

Just brilliant! Absolutely love the stuff

20 August 2025
Unprompted review
Dephect logo

Reply from Dephect

Thanks, much appreciated :)

Rated 5 out of 5 stars

Friendly People

Friendly, helpful customer support combined with attractive, well made products.

7 August 2025
Unprompted review
Dephect logo

Reply from Dephect

Hi Richard, thanks for the kind words, much appreciated.

Rated 5 out of 5 stars

Long time customer, continually happy

Long time customer... have noticed that the quality of the t-shirts has improved over the years and the service has remained responsive and helpful. Often get a lot of comments about the originality of the designs too.

12 July 2025
Dephect logo

Reply from Dephect

Thanks for taking the time to leave a review Nick, much appreciated!

Rated 5 out of 5 stars

Quality

Quickly dispatched,lovely soft cotton material,great quality,good selection of designs 👍🏻👍🏻

17 July 2025
Unprompted review
Dephect logo

Reply from Dephect

Thanks Scott, appreciate the love.

Rated 5 out of 5 stars

Really good T shirts

I have been buying Dephect T shirts for several years now and all of them are still looking good - the prints and the fabric are standing up well. The designs are genuinely interesting and the T shirts are really good quality. As a matter of reference on sizing I am 6'2", 13 stone, and a large fits perfectly.
With excellent customer service this is a genuinely good company.

21 July 2025
Unprompted review
Dephect logo

Reply from Dephect

Thanks for the love Robert, much appreciated :)

Rated 5 out of 5 stars

Great designs and customer service

I’ve ordered a few times now and love their designs and print quality. This last order I had a small issue with one of the shirts I ordered and their customer service was top notch. Maz responded in just a few hours and resolved the issue immediately. I’ll definitely be ordering again!

I do find their shirts to run a little smaller than some US brands, but the size chart is accurate. If in doubt order a size up.

17 July 2025
Unprompted review
Dephect logo

Reply from Dephect

Hey Doug, thanks for taking the time to leave a review, much appreciated :)

Rated 5 out of 5 stars

Second time buying their tshirts - love them

Second time buying their tshirts, excellent quality and superb fit. Designs you don’t see everywhere and fantastic customer service. They also ship to Australia and shipping is super fast. Love ya work Dephect.

28 May 2025
Unprompted review
Dephect logo

Reply from Dephect

Hey Sam, thanks a lot for the love! Really appreciate it.

Rated 1 out of 5 stars

Print color was different from the…

Print color was different from the picture

15 May 2025
Unprompted review
Dephect logo

Reply from Dephect

Hi, I'm very sorry to hear there was an issue with the print colour, that's not a normal occurrence for us. We would love to fix this for you and would be more than happy to send you another t-shirt or refund you. Please contact us on shop@dephect.com as we can't see your details on here. Thanks, Matt.

Rated 5 out of 5 stars

Dephect: 5 star customer service and brand!

Following on from my previous 2 star review due to having received no reply to 2 emails I sent regarding receiving a damaged Item I am very happy say that I had a reply and an apology to the 3rd email i sent as the emails got lost in their spam folder. As well as apologising they immediately offered to send a replacement with no need to return the damaged item. Following on from this the owner of Dephect called me personally to apologise and explain what had happened! THIS is what 5 star customer service really is! This is the level of service that will retain customers/clients for life. Much respect to Matt for his high quality Brand and service!

8 May 2025
Unprompted review
Dephect logo

Reply from Dephect

Hi Sam, thanks very much for updating your review, really pleased I was able to turn this around for you! Matt

Rated 5 out of 5 stars

Great customer service

Great customer service. I've ordered several t-shirts for my husband from here and they have been great quality and different to highstreets t-shirts so if you want something different order from here.

17 April 2025
Unprompted review
Dephect logo

Reply from Dephect

Hi Joanne, thanks for the feedback, much appreciated :)

Rated 5 out of 5 stars

Really pleased with Dephect

Really pleased with Dephect. I’ve been buying their T-shirts for several years and they never disappoint.

26 April 2025
Unprompted review
Dephect logo

Reply from Dephect

Hi David, thanks for the kind words, much appreciated :)

Rated 5 out of 5 stars

Top brand

Top brand. Super friendly & helpful.
Excellent quality & designs.
Highly recommend!! 😀❤️

21 April 2025
Unprompted review
Dephect logo

Reply from Dephect

Thanks for the love Oliver, much appreciated :)

Rated 5 out of 5 stars

Dephect - Quality tees with unique art.

Dephect has amazing art based tees that are unique and great quality. I purchased one and on receiving it I instantly ordered three more. Currently my favorite T-shirt brand. Highly recommend.

17 April 2025
Unprompted review
Dephect logo

Reply from Dephect

Thanks for the kind words, much appreciated.

Rated 2 out of 5 stars

Thin, cheap material

I bought a white t-shirt after seeing it advertised on instagram. The material was thin and cheap, completely see through. Unfortunate as the designs are good. Had to pay postage to return the item which is not ideal

11 April 2025
Unprompted review
Dephect logo

Reply from Dephect

Hi Fraser, 

Sorry to hear that you’re not happy with your purchase, however we don’t agree with your review. All our t-shirts are 180gsm weight as stated on our site. They are also 100% combed cotton, not see through (unless you have x-ray vision 😂), and not cheap to produce (we use ascolour staple tees). We’re more than happy to refund you though! Thanks, Matt. 

Rated 5 out of 5 stars

Great Quality

The customer service team are on point and helpful as well as that the material, design and overall quality of the tshirts are excellent, the best I have found for a decent price. The material is soft and there are limited tags which really helps from an autistic perspective. Highly recommend.

25 March 2025
Unprompted review
Dephect logo

Reply from Dephect

Thanks for the kind words Myla, we really appreciate it. Matt

Rated 5 out of 5 stars

I've bought clothing from Dephect for…

I've bought clothing from Dephect for over a decade. Their artists are superb, clothing quality is top notch and I just adore them. The UK needs more brands like this.

The t-shirts last decades if you look after them. And I still get comments about the designs. Keshone especially. But there's many artists they showcase and they're all fantastic. I love them to bits

19 February 2025
Unprompted review
Dephect logo

Reply from Dephect

Hey Donald, thanks for taking the time to leave a review, and for the kind words :) Matt

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