The Dental Law Partnership Reviews 

551
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 113 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being helpful, kind, and knowledgeable, making the process easier and less stressful. Many reviewers highlight the excellent customer service, noting that they felt listened to and well-informed throughout their claims. The company is often commended for its efficiency and quick response times, leading to successful claim outcomes for many. However, some customers also noted significant delays and a lack of progress in their cases, feeling that they were strung along for extended periods without resolution. A few other people also felt that the service provided was below expectations, citing issues like poor communication, contradictory advice, or a perceived lack of substantive legal work.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their kindness, reassurance, and quick... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting that advisors are helpful, kind,... See more

Claim

Consumers find the claim process to be positive, with many reporting successful and satisfactory settlements,... See more

Service

People report ambiguous experiences with service, with many expressing high satisfaction and recommending the... See more

Response time

Customers generally report positive experiences with response times, noting that the team is kind,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Isabella Hawley has been amazing, I've never been through anything like this before and she helped me throughout this whole process. Isabella has put my mind at ease the whole way through. Her knowled... See more

Company replied

Rated 5 out of 5 stars

Good experience- this firm kept me updated and helped me to win my case ultimately. Their terms were clearly defined from the outset and they ensured I understood every aspect of things. I am h... See more

Company replied

Rated 5 out of 5 stars

Well,... Never did I think claiming compensation would be so easy. I had the pleasure of Nick, he is kind, considerate, understanding, knowledgeable, realistic and reassuring, and above all...... See more

Company replied

Rated 5 out of 5 stars

The dental law partnership have been helpful and keeping me up to date with how my claim is progressing and time frames etc. Abigail has been great: so friendly and clear on explaining the process and... See more

Company replied


Company details

  1. Law Firm

Written by the company

The Dental Law Partnership is a specialist firm of dental negligence solicitors providing high quality legal representation exclusively for patients who have received negligent treatment from their dentist. Described as ‘market leader in dental claims’ by The Legal 500, we are the nationwide dental claim specialists, representing patients in the majority of the dental negligence claims brought in England and Wales today. Most of our cases are run on a ‘no win, no fee’ basis allowing access to justice for dental patients.


Contact info

4.8

Excellent

TrustScore 5 out of 5

551 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(551)

113 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

As soon as I saw the healthy tooth root, I absolutely knew in my heart that something was very wrong & that the tooth shouldn't have been pulled out

I spoke to Sally who was very clear & direct while also empathetic, reassuring and kind. I hope you pay her well! She's worth it. Talking to her & explaining what's gone on made me feel better because I felt listened to & heard. For a lot of us older, poor & worn out uglies this is increasingly rare. She made me feel justified in questioning the bad treatment I've faced. The horrible distress, anxiety, fear and mistrust caused by a whole series of bad dental practices were recognised as such giving me more confidence & hope to find a place where I'll be treated ethically & fairly. Thank-you Sally

12 March 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Sarah, thank you for leaving such a great review! We are thrilled to hear Sally was so empathetic and kind. We will pass your kind words onto Sally - we wish you all the best :)

Rated 5 out of 5 stars

Nice

Nice, polite and helpful communication. Straight to the point and sensible questions. Fast acting and quick answers.

7 March 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi, thank you for taking the time to leave a review! We're so thrilled to hear your experience was so positive - we wish you all the best :)

Rated 5 out of 5 stars

From my first contact with Dental law…

From my first contact with Dental law they have been quick with their replies. My first point of contact was Faye, she was very understanding and kind. She gave me assurance she would get back to me in a day or two, and did exactly that.so far so good.

4 March 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Mammad, thank you for taking the time to leave us five stars! We are so pleased to hear your initial experience with the team was so positive - we wish you all the best :)

Rated 5 out of 5 stars

Very good service and explain things…

Very good service and explain things well and are fast to respond

27 February 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Hayley, thanks for leaving us five stars! We appreciate your positive feedback :)

Rated 5 out of 5 stars

Jaine made the whole initial enquiry…

Jaine made the whole initial enquiry process very straightforward .She was kind and courteous throughout and kept in regular contact with me. I was quite daunted by the process but she helped me understand everything and answered all my questions which put me at ease so thank you.

24 February 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Toni, thank you for taking the time to leave a review! We're so pleased your initial experience with the team was so positive - we wish you all the best :)

Rated 5 out of 5 stars

Professional and Caring Service

My case spanned over 4 years from my initial contact with Dental Law to receiving my compensation and I would like to extend my heartfelt gratitude to Jennifer Paine and her team for working tirelessly on what has been a very complex case involving multiple dentists within the same practice over a prolonged period of time. Jennifer’s professionalism and dedication were second to none, keeping me informed at every stage of what turned out to be a very complex process. I would highly recommend Dental Law to anyone who has suffered some form of dental negligence.

31 December 2024
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Sharon, thank you for taking the time to leave a such positive review! We are thrilled to hear your experience with the team was so positive and the service you received was excellent - we wish you all the best :)

Rated 5 out of 5 stars

We appreciate your time

We appreciate your time, prompt professional feedback, and Jaine's point of contact and sensitivity when assessing our case.
Given the company's experience, we trust they will continue delivering positive outcomes.
Recommend contacting The Dental Law Partnership if you need assistance in this field.

10 February 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi Loureen, thank you for taking the time to leave a review! We're so pleased your initial experience with Jaine was so positive - we wish you all the best :)

Rated 5 out of 5 stars

I made an initial enquiry online and…

I made an initial enquiry online and got a call back from a very kind and understanding team member. She went through all the initial questions and was very patient.

I was amazed at how professional the service is

13 February 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Paul, thanks for leaving five stars! We're so pleased you found our team to be so kind and understanding - we wish you all the best :)

Rated 5 out of 5 stars

Grateful for Dental Law…

I am incredibly grateful to Dental Law Partnership for taking on my case. Their deep understanding of dental law gave me confidence that my case was in the right hands.

14 February 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Nas, thank you for taking the time to leave a review! We're so pleased your case has been accepted - we wish you all the best :)

Rated 5 out of 5 stars

Review

Isabella made the process easy and took a lot of stress away from a stressful situation, the team were very quick to act on all information and kept me upto date thought the whole process.

13 February 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi, thank you for the five stars! We're thrilled to hear Isabella was so attentive and and helpful - we wish you all the best :)

Rated 5 out of 5 stars

Professional

I can’t give any fault to the dental law partnership. They are very proffesional and the staff are very friendly and helpful. I would like to give a shout out to Isabelle Hawley. Isabelle is the person that has handled my case. She is very professional, never hesitated in answering questions I asked. She is very thorough with her job and takes pride in what she does. I’d recommend this partnership to anyone.

12 February 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Scott, thank you for taking the time to leave a review! We're so pleased Isabelle was professional and attentive to your case - we wish you all the best :)

Rated 4 out of 5 stars

Immediate phone call back to my initial enquiry

Immediate phone call back to my initial enquiry. It did take some time to reconnect due to times not being adhered to precisely but when we did connect the process of providing information was easy. I now await the outcome of my case.

31 January 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Fiona, thank you for taking the time to leave a review! We appreciate your feedback - we wish you all the best :)

Rated 5 out of 5 stars

Choose these people

From the first phone call, someone was listening to every concern I had. They are very professional, courteous and made me feel valued.

5 February 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Willow, thank you for taking the time to leave a review! We're so pleased your initial experience with the team was so positive - we wish you all the best :)

Rated 5 out of 5 stars

Excellent service niah kept us updated…

Excellent service niah kept us updated all the way thank you

7 February 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Mohammed, thank you for taking the time to leave a review! We're so pleased the service you received was excellent - we wish you all the best :)

Rated 5 out of 5 stars

Excellent care

I filled in a contact form and one of their agents was on the phone less than an hour later. I really felt like they listened and took my concerns seriously. It felt like a weight had been lifted off my shoulders.

5 February 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Rebecca, thanks for the five stars! We appreciate your positive feedback and we will pass your kind words onto the team - have a lovely day :)

Rated 5 out of 5 stars

I contacted The Dental Law Partnership…

I contacted The Dental Law Partnership today and Faye was very professional and responded with the outcome extremely fast

6 February 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Lennox, thank you for taking the time to leave a review! We're so pleased Faye was so professional and you were contacted quickly - we wish you all the best :)

Rated 5 out of 5 stars

Professional, Efficient and excellent service

The two female members of staff have been polite
professional and taken the necessary information. I have been kept up to date with the case so far.

31 January 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi David, thank you for taking the time to leave a review! We're so pleased to hear your initial experience was so positive - we wish you all the best :)

Rated 5 out of 5 stars

Isabella was fantastic from the outset…

Isabella was fantastic from the outset ! Supportive reassuring and attentive from day 1 !! Would recommend her highly and can not fault her professionalism and caring nature throughout what has been a very difficult time for me

30 January 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Katie, thank you for taking the time to leave a review! We're so pleased Isabella was so supportive and attentive from day one. We will pass your kind words onto Isabella and the team :)

Rated 5 out of 5 stars

I wish I could give 10 stars...

I wish I could give 10 stars.... The Dental Law partnership has done an amazing job with my case. The one handling my case Olivia Mounsey has done incredible work and updated me with everything that has happened in my case. You have nothing to lose and everything to gain from these guys!

30 January 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi, thank you for taking the time to leave a review! We're so pleased to hear Olivia was so helpful and kept you regularly updated throughout your case - we will pass your kind words on to Olivia and the team :)

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