The Dental Law Partnership Reviews 

553
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 113 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being helpful, kind, and knowledgeable, making the process easier and less stressful. Many reviewers highlight the excellent customer service, noting that they felt listened to and well-informed throughout their claims. The company is often commended for its efficiency and quick response times, leading to successful claim outcomes for many. However, some customers also noted significant delays and a lack of progress in their cases, feeling that they were strung along for extended periods without resolution. A few other people also felt that the service provided was below expectations, citing issues like poor communication, contradictory advice, or a perceived lack of substantive legal work.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their kindness, reassurance, and quick... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting that advisors are helpful, kind,... See more

Claim

Consumers find the claim process to be positive, with many reporting successful and satisfactory settlements,... See more

Service

People report ambiguous experiences with service, with many expressing high satisfaction and recommending the... See more

Response time

Customers generally report positive experiences with response times, noting that the team is kind,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Isabella Hawley has been amazing, I've never been through anything like this before and she helped me throughout this whole process. Isabella has put my mind at ease the whole way through. Her knowled... See more

Company replied

Rated 5 out of 5 stars

Good experience- this firm kept me updated and helped me to win my case ultimately. Their terms were clearly defined from the outset and they ensured I understood every aspect of things. I am h... See more

Company replied

Rated 5 out of 5 stars

Well,... Never did I think claiming compensation would be so easy. I had the pleasure of Nick, he is kind, considerate, understanding, knowledgeable, realistic and reassuring, and above all...... See more

Company replied

Rated 5 out of 5 stars

The dental law partnership have been helpful and keeping me up to date with how my claim is progressing and time frames etc. Abigail has been great: so friendly and clear on explaining the process and... See more

Company replied


Company details

  1. Law Firm

Written by the company

The Dental Law Partnership is a specialist firm of dental negligence solicitors providing high quality legal representation exclusively for patients who have received negligent treatment from their dentist. Described as ‘market leader in dental claims’ by The Legal 500, we are the nationwide dental claim specialists, representing patients in the majority of the dental negligence claims brought in England and Wales today. Most of our cases are run on a ‘no win, no fee’ basis allowing access to justice for dental patients.


Contact info

4.8

Excellent

TrustScore 5 out of 5

553 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(553)

115 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Dental law help me with my claim for…

Dental law help me with my claim for poor dental work that was done . Kept me up to date with every think and nick hampson was excellent in the work he did and very helpful and gave excellent advice to me would highly recommend dental law to anyone . Was stress free as they help me along the way .

24 April 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi, thank you for taking the time to leave a review! We're so pleased your experience with the team and Nick. We will pass your kind words on - we wish you all the best :)

Rated 5 out of 5 stars

Great customer service

I've only just started my journey with Dental Law but currently I feel like I've made the right decision.

22 April 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Jade, thank you for leaving 5 stars! We're thrilled to hear your experience has been so positive - we wish you all the best :)

Rated 5 out of 5 stars

Nicky was courteous

Nicky was courteous, polite and professional. She has a caring nature and guided us through the whole process.

22 April 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi Anthony, thank you for taking the time to leave a review! We're so pleased Nicky was so polite and professional - we wish you all the best :)

Rated 5 out of 5 stars

I have been speaking with Jaine on…

I have been speaking with Jaine on behalf of my daughter and have found things very straight forward Jaine has been brilliant and we have been kept in the loop from day 1 thanks jaine

17 April 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi Liam, thank you for leaving 5 stars! We're thrilled to hear your experience with Jaine has been so positive - we wish you all the best in your daughters claim :)

Rated 5 out of 5 stars

After having issues with treatment from…

After having issues with treatment from a private dental company over the last 18 months and paying out alot of money, The dental law accepted my case and from initial contact to accepting my case was less than an hour. Leah was very polite and quick to respond. Here's hoping they can settle my case rather promptly.

17 April 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Sarah, thank you for taking the time to leave a review! We're so pleased to hear your case has been accepted - we wish you all the best in the next stage of your claim :)

Rated 5 out of 5 stars

Dental negligence

So far, I have been extremely impressed with the care and professionalism of Dental Law.
I received a call the next day after completing a claim form on line. From my first contact with Jaine, I felt genuinely listened to and taken seriously. Jaine was extremely clear, helpful and respectful. Although my claim is in its early stages, I already feel confident that Dental Law understand the sensitivity and importance of me wanting to make a claim.

14 April 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi, thanks for the five stars! We're thrilled to hear your experience with Jaine and the team has been so positive - we wish you all the best in the next stage of your claim :)

Rated 5 out of 5 stars

Faye was so lovely and customer service…

Faye was so lovely and customer service was amazing

14 April 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi Lillyanne, thank you for taking the time to leave a review! We're so pleased to hear Faye provided excellent customer service - we wish you all the best :)

Rated 5 out of 5 stars

Expertise and professional dentistry advice

I called dental law after a tooth extraction left in me in severe pain and unable to chew my food properly, dental law were very helpful and empathetic giving me the guidance to request my records and to hopefully give me an unbiased expert insight.

11 February 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi Stacey, thanks for the five stars! We're thrilled to hear your experience with the team was so positive - we wish you all the best :)

Rated 5 out of 5 stars

Nick was fantastic

Nick was fantastic, guided me through the whole process and answered all my questions!

10 April 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi Jessica, thank you for leaving a review! We're so pleases Nick was so helpful and guided you through the process - we will pass your kind words onto Nick :)

Rated 5 out of 5 stars

Compassionate

Compassionate, caring and excellent communication

9 April 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi Jan, thank you for leaving us five stars! We're so pleased to hear of your experience, we will pass your kind words onto the team - we wish you all the best :)

Rated 5 out of 5 stars

Initial Interaction

A quick response following both my initial enquiry, and then following my initial phone call. Staff have been helpful, polite and positive. I am looking forwards to working further with them.

8 April 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi Abby, thank you for taking the time to leave a review! We're thrilled to hear your initial experience with the team has been so positive - we wish you all the best :)

Rated 5 out of 5 stars

Paula was fantastic!

Paula was the most patient and lovey solicitor, she was kind and informative and answered all me queries about my case.
She guided me through the whole process and gave her knowledgeable opinion throughout!

7 April 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi Emily, thank you for taking the time to leave a review! We're so pleased to hear Paula was so kind and informative throughout your case - we wish you all the best :)

Rated 5 out of 5 stars

A very speedy response all my…

A very speedy response all my questions were answered full in a very friendly manner

31 March 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi David, thank you for the five stars! We're thrilled to hear your experience with the team was so positive - we wish you all the best :)

Rated 5 out of 5 stars

Positive experience, professional service

I am pleased with the process and outcome. It took a number of years due to the nature of my case and was a frustrating situation, but the Dental Law Partnership took care of everything for me and Kyle kept me informed throughout the whole process. Also, there was always someone available to speak to and help with any queries. It has ended in a result I am pleased with and I am so glad my case was worth pursuing.

1 April 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Shannon, thanks for leaving such a great review! We're so pleased to hear your experience was so positive and you have reached settlement - we wish you all the best :)

Rated 5 out of 5 stars

I have nothing but thanks for this…

I have nothing but thanks for this team. From the initial phonecall I made when I had a query about the possibility of a claim... they have been nothing but professional, kind, calm and understanding of the issues I have faced. Nothing can really replace the pain and loss involved personally... but at least being heard - and hopefully some sort of justice can be an analogue. If you find yourself in the unfortunate position of needing them... you'll be glad they exist too. My thanks to everyone at every stage of my complaint.

26 March 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Richard, thank you for taking the time to leave a review! We are thrilled to hear your experience at each stage has been so positive. We will pass your kind words onto the team - we wish you all the best :)

Rated 5 out of 5 stars

Brilliantly handled

Handled my claim really well. Kept me updated regularly and were clear and concise with all information. I’d definitely recommend.

24 March 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi John, thanks for the five stars! We're so pleased your experience with the team was so positive - we wish you all the best :)

Rated 1 out of 5 stars

They only want your money.

These clowns tried to sue me on behalf of a patient whom I had treated for years. The patient did not complain about me but another dentist. I was dragged into it by this rabble because their tactic is to throw as much mud as possible and see what sticks. The patient was told she might get tens of thousands of pounds in compensation. No mud stuck at all, as I knew it wouldn’t, as we were always a very decent and honest NHS practice and once the experts told these monkeys their case had no merit, it was dropped and the patient basically told to get lost. Once they realised they could make no money from her she was dumped. If you have a genuine case of dental neglect and unfortunately this does occasionally occur, I would advise not to use this outfit. They are also notorious within the dental profession for constantly trying to sue dentists over the slightest thing and losing. The legal indemnity companies that look after doctors and dentists are very aware of them and usually make a special effort to defend their clients by going to court and refusing to settle when they are involved as they know the cases are very often completely baseless and nothing more than a shameful attempt at obtaining an offer of a settlement to avoid the bother of going to court. If you have a genuine case you are more likely to get an offer to settle if you use a different solicitor. If you use this lot, as soon as the indemnity companies see their name, they tend to aggressively defend and take it all the way to court and they usually win, this bunch have a poor record of success in court. Be warned!

24 March 2024
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

We cannot identify you from the details provided but it appears that one of your former patients was unhappy with your treatment and instructed us to bring a claim against you. We would like to correct some of your inaccurate assumptions:
• To initiate a claim against you we have received expert evidence which was critical of the care you provided.
• We are likely ‘notorious’ among dentists because we are the leading dental negligence firm in the country. The overwhelming majority of our cases are successful and we often pursue cases that other less specialised firms are unable to do so.
• We settle hundreds of dental negligence cases every year with all the dental indemnity providers.
You can read more about our successful settlements by heading over to client stories page on our website.

Rated 5 out of 5 stars

Professional and helpful.

If you need a specialist dental solicitor this is the form to choose. Always professional and helpful, can't think of anything negative to say about them. I would strongly recommend them..

6 March 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Barbara, thank you for taking the time to leave a review! We're so pleased your experience with the team was so positive - we wish you all the best :)

Rated 5 out of 5 stars

Good communication and helpful staff…

Good communication and helpful staff to help to understand the process. Always available to ask questions and quick to respond to queries.

21 March 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Sue, thank you for leaving such a great review! We're so pleased you received good communication and your queries were answered quickly - we wish you all the best :)

Rated 5 out of 5 stars

Dental Law Partnership

All I can say is, thank you Niamh, I am very grateful for the time and effort you have given my case. 😊

20 March 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Martin, thank you for taking the time to leave a review! We're so pleased Niamh was so helpful - we wish you all the best :)

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