The Dental Law Partnership Reviews 

554
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 116 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being sympathetic, understanding, and knowledgeable, making the process easier and putting minds at ease. Many highlight the exceptional customer service, noting that advisors are helpful, kind, and listen attentively to their concerns. People are very satisfied with the efficient handling of their claims, often resulting in successful outcomes and compensation, supported by quick response times and regular updates. However, some customers experienced long delays, inconsistent updates, and poor communication, including unanswered emails or contradictory advice. A few also raised concerns about the lack of substantive legal work and a perceived focus on fees over their claim's progress.

What people talk about most

Staff

People report positive experiences with staff, highlighting their kindness, reassurance, and quick responses.... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the staff's sympathetic,... See more

Claim

Users describe positive interactions with claim processes, often highlighting the efficiency and successful... See more

Service

Consumers find service to be ambiguous, with many reviewers expressing high satisfaction, praising the quick... See more

Response time

Reviewers mention positive feedback about response time, with many customers praising the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Isabella Hawley has been amazing, I've never been through anything like this before and she helped me throughout this whole process. Isabella has put my mind at ease the whole way through. Her knowled... See more

Company replied

Rated 5 out of 5 stars

The staff i have spoken to have been very sympathetic and understanding & always seem happy to help & answer any questions, They have accepted my case & hopefully i will get a good outcome. Phone & em... See more

Company replied

Rated 5 out of 5 stars

Good experience- this firm kept me updated and helped me to win my case ultimately. Their terms were clearly defined from the outset and they ensured I understood every aspect of things. I am h... See more

Company replied

Rated 5 out of 5 stars

Well,... Never did I think claiming compensation would be so easy. I had the pleasure of Nick, he is kind, considerate, understanding, knowledgeable, realistic and reassuring, and above all...... See more

Company replied


Company details

  1. Law Firm

Written by the company

The Dental Law Partnership is a specialist firm of dental negligence solicitors providing high quality legal representation exclusively for patients who have received negligent treatment from their dentist. Described as ‘market leader in dental claims’ by The Legal 500, we are the nationwide dental claim specialists, representing patients in the majority of the dental negligence claims brought in England and Wales today. Most of our cases are run on a ‘no win, no fee’ basis allowing access to justice for dental patients.


Contact info

4.8

Excellent

TrustScore 5 out of 5

554 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(554)

107 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professional, Efficient and excellent service

The two female members of staff have been polite
professional and taken the necessary information. I have been kept up to date with the case so far.

31 January 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi David, thank you for taking the time to leave a review! We're so pleased to hear your initial experience was so positive - we wish you all the best :)

Rated 5 out of 5 stars

Isabella was fantastic from the outset…

Isabella was fantastic from the outset ! Supportive reassuring and attentive from day 1 !! Would recommend her highly and can not fault her professionalism and caring nature throughout what has been a very difficult time for me

30 January 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Katie, thank you for taking the time to leave a review! We're so pleased Isabella was so supportive and attentive from day one. We will pass your kind words onto Isabella and the team :)

Rated 5 out of 5 stars

I wish I could give 10 stars...

I wish I could give 10 stars.... The Dental Law partnership has done an amazing job with my case. The one handling my case Olivia Mounsey has done incredible work and updated me with everything that has happened in my case. You have nothing to lose and everything to gain from these guys!

30 January 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi, thank you for taking the time to leave a review! We're so pleased to hear Olivia was so helpful and kept you regularly updated throughout your case - we will pass your kind words on to Olivia and the team :)

Rated 5 out of 5 stars

Quick efficient response…

Quick efficient response as requested when I first contacted. Professional attitude and listened without judgement.

28 January 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Lucy, thank you for taking the time to leave a review! We're so pleased your initial experience with the team was so positive - we wish you all the best :)

Rated 5 out of 5 stars

So far so good

So far my experience with this company has been great. Faye mccallum is super sweet, polite and friendly. She got back to me super quickly about my claim

28 January 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Emma, thanks for five stars! We are so happy to hear Faye has been so polite and friendly - we wish you all the best in your dental negligence claim :)

Rated 5 out of 5 stars

Very efficient and kept me in the loop…

Very efficient and kept me in the loop at all times and was very patient taking information on the claim.
Thank you so much for all your help.

27 January 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Julia, thank you for taking the time to leave a review! We're so pleased to hear you were kept regularly updated - we wish you all the best :)

Rated 5 out of 5 stars

Excellent service

Excellent service, very patient and courteous at all times did feel very looked after would definitely recommend

24 January 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Fredrick, thanks for the five stars! We're thrilled to hear you received excellent service and you felt you were looked after - we wish you all the best :)

Rated 5 out of 5 stars

Great so far

An emergency happened just as I started to deal with dental law which meant I couldn't provide info to agreed timescales. They waited patiently for me to submit the info and contacted me for answers to questions I missed. Each step has been clearly explained.

23 January 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi, thank you for taking the time to leave a review! We're so pleased to hear your initial experience with the team was so positive - we wish you all the best :)

Rated 5 out of 5 stars

So far my experience has been very…

So far my experience has been very positive, the contact from the team has been excellent, professional and informative. I look forward to continuing my claim with them.

21 January 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Jackie, thanks for the five stars! We're thrilled to hear your experience with the team was so positive - we wish you all the best :)

Rated 5 out of 5 stars

Professional and customer focused legal team.

From the very first conversation to date, I felt that I am dealing with a very professional and knowledgeable legal team, whom have been very helpful to me, and the way they handle my case is excellent.

21 January 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Janos, thank you for taking the time to leave a review! We're so pleased you've found our team to be knowledgeable and professional - we wish you all the best :)

Rated 5 out of 5 stars

James has kept me updated every step of…

James has kept me updated every step of the way, and has always been polite and friendly.
Due to the horrific experience I had with my dental injury James has always listened and empathised.
Thank you!

16 January 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Pippa, Thank you for taking the time to leave a review! We're thrilled to hear James kept you updated throughout your claim - we wish you all the best :)

Rated 5 out of 5 stars

very fast service so far with reception…

very fast service so far with reception team

14 January 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Tej, thank you for taking the time to leave a review! We're so pleased to hear you are happy with the service provided here at Dental Law - we wish you all the best :)

Rated 5 out of 5 stars

Very helpful and listened to my case…

Very helpful and listened to my case very professional approach
Thankyou

14 January 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Julie, thanks for leaving 5 stars! We're thrilled to hear our team was so helpful - we wish you all the best :)

Rated 5 out of 5 stars

Good advice

I’ve had a phone consultation which the lady was lovely and she explained everything to me

13 January 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Elizabeth, thank you for taking the time to leave a review! We're so pleased to hear your initial experience with the team was so positive - we wish you all the best :)

Rated 5 out of 5 stars

Leah was very patient and understanding…

Leah was very patient and understanding taking details.
I had a very fast response and was called back within 30mins to accept my complaint.

10 January 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi, thank you for taking the time to leave a review! We're so pleased to hear Leah was so patient and understanding - we wish you all the best :)

Rated 5 out of 5 stars

Initial call

Information taken was handled sensitively. Advisor patient and attentive, and empathetic.

10 January 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Louie, thanks for five stars! We're so pleased to hear of your initial experience - we wish you all the best :)

Rated 5 out of 5 stars

I received excellent customer service…

I received excellent customer service skills and support, with the representative demonstrating patience and understanding whilst I told her about my dilemma with my current dental practice and two of their dental professionals whilst undergoing a root canal procedure.

I would highly recommend this service, they are very prompt when starting the initial first stage, informing me about the process of whether I could take a claim forward. I made an initial phone call this morning and received a telephone call back this afternoon. Excellent. I would highly recommend.

Mrs J Collins

9 January 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Janice, huge thank you for taking the time to leave a review! We're thrilled to hear your initial experience was positive. We will pass your kind words on to the team - we wish you all the best :)

Rated 5 out of 5 stars

From start to finish.

From start to finish The Dental Law Partnership have provided an exemplary service, great communication, always keeping me informed of the process every step of the way, my personal case handler, Nick, has also been on top form every step of the way, Thank you to all at The Dental Law Partnership.

9 January 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Simon, thanks for the five stars! We're so pleased you are happy with the service provided from initial enquiry to final settlement by the team and especially Nick. We will pass your kind words onto the team - we wish you all the best :)

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