Deliveroo Reviews 

Illegal migrants delivering food, unsafe to use

Awful company, we didn’t get our meal and were refunded £1.60. What a joke, they don’t care but we all still use them
Whilst independents business’s go out of business.

Well no longer will I support this nonsense, I’m out, not that anyone cares. You’ve lost my business

I dont normally write reveiws but this is a joke i ordered a delivery 1 hour ago (still waiting). Talked to customer service who assured me there is nothing to worry about because i can get something back or something along those lines and i just need to wait for my delivery that continues to get pushed back. So now im sat waiting for a delivery just because they wouldnt let me cancel it.

Unauthorized charges — they stole my money.

Awful, asked us to photo an item we didn't receive, lost our business on 1 small item 😞😊

Do Not Trust deliveroo with your deliveries... They will steal it! Not a decent company. I did not receive most of my order and when i contacted customer service, they said that they can not do anything about it! Horrible customer service. All they care is to end the call. They keep you on hold by purpose! The order was on June 9th and every time I call, they ask me to fill an online form. My order was stolen by their employees and they refuse to refund the missing items untill now... After the way I have been treated from their customer service staff, I have very little hope to be refunded

Disgusting!!!!!
They bring orders in two lots with 30 mins in between!!!!!!

Morrisons on Deliveroo, 50% of my order was out of stock and removed from the order, the app never said these items were out of stock. Unbelievably there was no substitution for milk, cat food, a steak, but the delivery driver said there was always milk at the store.

I tried to cancel order but tine deliveroo answered the live chat the order was already on its way.

Had to then go to the supermarket to get missing items, so complete waste of time using app and Morrisons. Save yourself the hassle and the cost of this so called convenience service. If I could give negative stars I would.

Horrible customer service, I had missing items on my order and after sending all the pictures and information to prove it this person (joverose) still accused me of not giving enough information and was desperate to en the chat and until now I haven’t been given a refund of an item I never got

As long as you don't order from Morrisons Swansea, service is excellent. Morrisons continually turn down orders. Fourth attempt today I actually received some food, Try other stores and avoid Morrisons

Ordered food for home delivery at 11:58- 12:15 received confirmation food was collected 1hr 20 mins later no food. Have called and told no driver allocated to order- I have ordered for pickup- I did not.
Explained confirmation email and that I was able to track driver for a time before it stopped being shown. Also asked why is the restaurant now removed from the website following my complaint.
Only answer was ‘can not help you - no refund to be given’.
Was lied to by two advisors by being told I would be transferred to managers when in fact they were not- just senior agents who read from a script and implied I was lying about ordering to home.

Customer service is truly shocking- seems their aim is to fob the customer off constantly while repeating the li e’I understand how you feel’
Why should I be penalised for their error?
They misrepresented their service and can not provide what I paid for- another industry, a refund would be given and an apology.
Will never use them again!

If it would be possible to put -5 stars i would. I've ordered some beer from a shop, first driver phoned me saying that she doesn't have full address even though i always check that i put full address then she asked me to message it to her i did, checked the maps where she was and she was near my house then she marked it as delivered but i did not receive it tried to contact her many times nothing. Texted to costumer service they said that they cant do anything because i did not provide my ID but she did not arrive, i told them that and they said that she tried to reach me a lot of times but she tried to reach me only ones after that they said that sorry we can't do anything with that. That was the worst experience I've ever had. Not recommending it to anyone.

Absolutely disgusting customer service. I ordered food at 22.30 restaurant picked it up at 22.34. My driver didn't get there till 22.54 and was delivered to my house at 23.17. My food was cold. My delivery times kept getting pushed back. I reported to deliveroo and they issued me £2.25 back when I paid well over £15 for my meal. Ridiculous I will never use deliveroo again.

Shocking….. first order I ever simply didn’t turn up… no refund seagulls customer service… ordered agsin that turned up ok….. ordered a pizza from pressing hours late it’s or so late cold……
Ordered agsin today turned up hours late refused to receive it—-/ driver lied said I had!!!! Order 5044
Spent hours on phone to them and to presto who say Deliveroo is liable .
Come on Deliveroo - refund please amd for the first one no goods received…

Absolutely shocking shocking company who do zero customer service and lie about deliveries

Delivery took significantly longer than originally stated - not impressed

I haven’t received my food and they couldn’t provide any proof. I also have cameras and I can prove that my order wasn’t arrived but they don’t want to listen. No help, no refund,

I will never use Deliveroo again every time I order most items are out of stock and they don’t always refund you for the items that are missing still waiting on 3 refunds to go into my bank which has now been weeks

Just have the audacity to call you and lie down the phone. Ordered from a 24h venue and get called to say the driver arrived at the restaurant and it was closed. We didn't order from a restaurant but the lady was happy to lie over and over.
Business that answers to no one and couldn't care less.

i receive my pizza and my chicken wings totally cold, i had to wait like 50min for order that supposed to be 25min, and is not first time that happens when i order of course the driver had to deliver another order first thats why receive my pizza cold

Told to just give out the food, not to dial my girlfriend as she's working in clinical setting

Still the rider rang my girlfriend, so why communicate at live chat! Damn