DecorsdeluxeReviews 

1,537
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 1,339 reviews, most reviewers were somewhat happy with their experience overall. Customers found the website clear, concise, and very easy to use, with many appreciating the straightforward ordering process and intuitive design. The prices were frequently highlighted as good or excellent, often combined with free postage, making purchases feel like great value for money. Many also noted accurate product descriptions and a smooth checkout experience. However, some customers also noted significant issues with product information, with some items lacking sufficient detail or size guides, leading to uncertainty about their purchases. A number of people experienced long waiting times for orders, with some reporting no delivery or receiving incorrect items, such as a fan instead of an air conditioner. There were also concerns about customer service, including reports of unresponsive customer service and products not matching website images.

What people talk about most

Product

Clients share ambiguous opinions on product quality and accuracy of descriptions. Many reviewers report... See more

Order

Customers had ambiguous experiences with order, with many reporting significant issues such as items not... See more

Price

Reviewers mention ambiguous feedback about price, with many expressing satisfaction with good prices,... See more

Website

Users describe ambiguous interactions with the website, with many expressing concerns about its clarity and... See more

User experience

Consumers generally report a positive user experience, highlighting the ease of placing orders and navigating... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great price for a 1200 btu air con unit. Purchase was easy but never received the 10% discount at checkout for signing up? No details on estimated delivery which was disappointing

Rated 4 out of 5 stars

The checkout process is all good and everything was really easy to do. However, i am only giving 4 stars because i donot have an estimated date on when i will receive the product. This creates an infi... See more



Contact info

3.6

Average

TrustScore 3.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 32% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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3.6

All reviews

(1,537)

1,514 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

SCAM WEBSITE.

SCAM WEBSITE.
If you have ordered a 12000 BTU air conditioning unit, what you will receive instead is a cheap lightweight air cooler fan from China.

Need to raise a dispute with bank,as getting any refund will be near impossible.

30 June 2026
Unprompted review
Rated 1 out of 5 stars

A Poundland fan was sent to me for £94

I bought a fan for £94. The picture showed it to be freestanding taller than a living room Sofa. What arrived was something that was shorter than a 30 cm ruler and extremely light. It feels like a pound land toy. I decided to test it and number six should be 0.5 – no air whatsoever. I looked at the reviews before I bought this- the good reviews must be fake

29 June 2026
Unprompted review
Rated 1 out of 5 stars

Scam website

Scam website, no update on tracking or anything whatsoever, tonnes of marketing emails though.
meant to be quick delivery, however after 5 days no tracking or update.

avoid at all cost

25 June 2026
Unprompted review
Rated 1 out of 5 stars

VERY DISAPPOINTED - Wall Art Veterans Eagle Wreath

I ordered the Wall Art Veterans Eagle Wreath Boxwood Display - was supposed to be 3 demensional and shows people holding and displaying a beautiful 3-D wreath which is NOT what they send you. I received a flat picture of the wreath on wood. Have seen the same "sign/picture" sold elswhere for $5!!! I paid them $48.69 because I thought it would be an actual wreath. Very disappointed in product.

11 May 2026
Unprompted review
Rated 1 out of 5 stars

False Advertising - Do NOT BUY

I purchased what was advertised as a 'Portable Air Conditioner Quiet Compact Bladeless Cooling' for $200. What I received was fan... A very poorly made fan. One that was probably worth about $10. I asked for a refund and they said all they could do was offer me an exchange (after me paying another shipping fee). My complaint is that the product description was for an AIR CONDITIONER, which is very different to a FAN. Buyer beware. I would not purchase anything from this company again.

11 June 2026
Unprompted review
Rated 1 out of 5 stars

To anyone who has been a victim of this…

To anyone who has been a victim of this company, I strongly recommend reporting them to the National Cyber Security Centre. This could ensure that their website is taken down and prevent others from becoming victims.
Don’t wait and contact your bank immediately to report the issue. If you act now there’s a chance that you will recover your money and protect your account from any further payments that they can try to take from your account.

24 June 2026
Unprompted review
Rated 1 out of 5 stars

SCAM - DO NOT PURCHASE ANYTHING FROM DECORSDELUXE.COM

SCAM! I ordered a 12000BTU airconditioning unit like many others that have reported here on TrustPilot.

I've just received my order and surprise surprise, it's a tiny box fan that weighs 4KG! Certainly not worth £218...more like £15!

DO NOT PURCHASE ANYTHING FROM DECORSDELUXE.COM

29 June 2026
Unprompted review
Rated 1 out of 5 stars

0 starts if possible

0 starts if possible. Worst website I have ever encountered. Worst customer service. Never answered any email back. Never received item ordered.

27 June 2026
Unprompted review
Rated 1 out of 5 stars

SCAM Company

SCAM Company

Ordered an air unit 5 days ago, believed it was an UK company as I paid in sterling. The email invoice was in Australian Dollars and since I’ve been trying to cancel the order. All I get is automated emails , tried to call the number (Hong Kong based) and it doesn’t connect. The unit is not fit to be used with UK electricity. Paid £185 , which I am now disputing it with my bank.
DON’T EVEN THINK TO ORDER from this website. They send you and email with 5 Dollars off the order if you give the. Good reviews. All the good reviews are FAKE

25 June 2026
Unprompted review

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