Decorsdeluxe Reviews 

1,631
TrustScore 3.5 out of 5

3.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 1,339 reviews, most reviewers were somewhat happy with their experience overall. Customers found the website clear, concise, and very easy to use, with many appreciating the straightforward ordering process and intuitive design. The prices were frequently highlighted as good or excellent, often combined with free postage, making purchases feel like great value for money. Many also noted accurate product descriptions and a smooth checkout experience. However, some customers also noted significant issues with product information, with some items lacking sufficient detail or size guides, leading to uncertainty about their purchases. A number of people experienced long waiting times for orders, with some reporting no delivery or receiving incorrect items, such as a fan instead of an air conditioner. There were also concerns about customer service, including reports of unresponsive customer service and products not matching website images.

What people talk about most

Product

Clients share ambiguous opinions on product quality and accuracy of descriptions. Many reviewers report... See more

Order

Customers had ambiguous experiences with order, with many reporting significant issues such as items not... See more

Price

Reviewers mention ambiguous feedback about price, with many expressing satisfaction with good prices,... See more

Website

Users describe ambiguous interactions with the website, with many expressing concerns about its clarity and... See more

User experience

Consumers generally report a positive user experience, highlighting the ease of placing orders and navigating... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great price for a 1200 btu air con unit. Purchase was easy but never received the 10% discount at checkout for signing up? No details on estimated delivery which was disappointing

Rated 4 out of 5 stars

The checkout process is all good and everything was really easy to do. However, i am only giving 4 stars because i donot have an estimated date on when i will receive the product. This creates an infi... See more



Contact info

3.5

Average

TrustScore 3.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 28% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.5

All reviews

(1,631)

1,586 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Please avoid!!

Please avoid!!! Much like many other people on here, I ordered the 12000 BTU AC unit on 23 June. Upon placing the order the email receipt was in Australian Dollars. This is the first red flag. Once the tracking details were provided I could see this is arriving from China. I’ve had similar issues in the past. The product still hasn’t arrived and the customer service is simply not replying to me. I tried calling but no one picks up. Based on what I’ve seen here I think the item will arrive (God knows when), but it certainly won’t be a useful, valuable AC unit and instead will be a regular fan. I regret purchasing from here and will raise a dispute with my bank to charge this transaction back. PLEASE AVOID! I hope this review saves someone

5 July 2026
Unprompted review
Rated 1 out of 5 stars

I would not even give one star think…

I would not even give one star think this company is definitely a scam
Like other customers I purchased what I thought was a portable air con unit I got sent a cheap fan 😡
I my self tried cancelling my order in the beginning but got no reply
The customer service is horrendous they don’t reply to emails the phone line dose not work
How can I return this item and get a refund if they don’t respond
I spent £ 230 on a cheap fan i could of got from any store
Please please do not use this so called company 😡😡😡😡

5 July 2026
Unprompted review
Rated 1 out of 5 stars

This company is a scam AVOID do not…

This company is a scam AVOID do not use!!!!
I ordered an air conditioning unit on the 21st June. After realising they were not based in the UK I email there contact email to cancel as the order hadnt been processed at that time they never responded I have since emailed them numerous times ( they state the reply in 24 to 48 hours) and they continue to ignore me emails.
item has not arrived and still not shipped
AVOID

21 June 2026
Unprompted review
Rated 1 out of 5 stars

I requested to cancel my order within…

I requested to cancel my order within minutes of placing it, but my cancellation request was completely ignored. The company replied only once with excuses and then stopped responding to my emails. They later claimed the order had been shipped but failed to provide any convincing evidence or proper tracking information. It also became apparent that the company operates from China, which was not clear when I placed the order. Based on my experience, I believe the communication has been misleading and the customer service unacceptable. I would recommend that potential customers do their research and proceed with caution‼️

20 June 2026
Unprompted review
Rated 1 out of 5 stars

Ordered a Portable Air con unit

Ordered a Portable Air con unit. Received a fan instead, they agreed it was their mistake and said they would send what I ordered ASAP. Over 3 weeks have passed and I keep asking for updates but haven't had a single response. Starting to think this might be an air con scam during hot weather. My original order was 3 of June.

5 July 2026
Unprompted review
Rated 1 out of 5 stars

The 128 Tb SSD's\

The 128 Tb SSD's arrived after a very long time. Company responses to formatting problems have been ZERO -- no response to 3 attempts through every available channel. The drives will not format. They are useless, and will not even be recognized by my Mac. This is a scam.

26 June 2026
Unprompted review
Rated 1 out of 5 stars

Scam company. Better off with Temu!

Avoid at all costs. You browse the website and it states that next day shopping (with a new little union flag). Payment is all on GBP. Until you press pay then the invoice comes in Aus Dollars. Then they don't send any shipping details. I ordered on the 23rd June. Still no product. Evri messaged me the day after saying "awaiting your parcel". That was the last update.

I requested a cancellation immediately stating they never said the product was coming from overseas. Still no contact. I then raised a case through PayPal+ to which they said "you can only cancel in the first hour". Which I did through their customer contact form (it was the only available option).

I then received an email stating I am on the "priority list for shipping". Again no where during the prices was it mentioned that my product wasn't available when purchasing.

Honestly don't waste your time with this scam company.

23 June 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY FROM THEM

DO NOT BUY FROM THEM
Looking for an air con unit. Please use a known reputable company. 3 weeks in and still waiting for delivery and by the looks of most reviews here, it won't come. Case set up for money back as I believe this to be a scam site. All positive reviews written here are from people who have just bought but not yet recieved the item. And probably never will. DO NOT BUY FROM THEM

4 July 2026
Unprompted review
Rated 1 out of 5 stars

Fraud company

this company is big fraud company I buy Aircon before three weeks ago the cost around £300 I send a lot of emails. They not reply my emails. I don’t know where is my order so please don’t buy anything for this company.

21 June 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY FROM THIS COMPANY

DO NOT BUY FROM THIS COMPANY - IT IS A SCAM
Firstly, the item took far beyond what they said at purchase. I wanted to cancel immediately when I found out it was shopping from Hong Kong but got no response.
The customer service is terrible, no response or reply, one for the email addresses doesn't work.
Finally and worst of all, the product your order is not what you get. I ordered a 12000 btu air conditioner. It was advertised with pictures showing an AC, but what arrived was a cheap evaporative air cooler that I could have bought of Amazon for 30 quid.
I'm usually really careful with purchases but rushed it because it was so hot outside. Read the reviews, this is a scam company.

4 July 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look