I ordered a leather back case for iphone and a matching magsafe wallet. The wallet has sharp edges and is not made of the same leather as the case which makes it much less tactile. The advertising i... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The phone cases are great quality. Best phone cases in terms of material, hold-up, and style. They're incredibly sleek and offer cool colours. My only beef with this company is that they charge duties... See more
I discovered the brand on social media and I'm delighted. I ordered two cases for my iPhone and I'm thrilled with the quality and the after-sales service, which helped me with a minor issue regarding... See more
When I ordered my case 10 days ago, I was not aware that I was ordering from somewhere overseas. This information should be a little more transparent as I wanted a cover, quickly. However, the... See more
Company details
Written by the company
DECODED is a Rotterdam based lifestyle tech accessory brand founded in 2009. Focused on aesthetics, functionality and quality. Our origins lie in the fashion industry, where we initially focused on creating stylish messenger bags and backpacks. Today, we've extended our signature aesthetic to a range of high-end tech accessories, with a specialization in premium iPhone cases. Everything we design revolves around a modern lifestyle, creating smart solutions to protect and seamlessly charge your mobile devices. Whether you're working from home, commuting or traveling, we enable a more sustainable and stylish journey through life. Quality is at the heart of what we do. All our accessories go through rigorous testing to meet stringent industry standards—including drop, camera, wireless, and Apple Pay tests—to ensure optimal performance and protection. We're passionate about getting the details right, so your device stays safe, functional, and always stylish. At DECODED, we source our materials from globally renowned suppliers and tanneries who share the same unwavering commitment to sustainability. Some of our Key International Partners include Ecco leather, Nike Grind & YKK. At DECODED, we don’t believe you should have to choose between sustainability, quality, and good design. With us, you get all three.
Contact info
Kolenbranderstraat 28, 2984AT, Ridderkerk, Netherlands
- 0180487181
- support@decodedgear.com
- decodedgear.com
4.0
Great
1K reviews
Replied to 25% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from DECODED
Dear Abdullah,
Thank you for your review! We are pleased to hear that you are satisfied with our product. We understand that price is an important consideration and appreciate your feedback. We always strive to maintain a balance between quality and value and hope to be of service to you again in the future.
Kind regards,
DecodedGear
The best leather case I’ve ever had
The best leather case I’ve ever had. Thank you so much DECODED😊
2 March 2026
Reply from DECODED
Dear Sheila,
Thank you very much for your wonderful review!
We are delighted that you are so pleased with your leather case and that it is the best you have ever had. Your words mean a lot to us!
Enjoy your case and we hope to surprise you again soon with something beautiful from DECODED.
Kind regards,
DecodedGear
Excellent communication
Excellent communication, keeping me fully informed of the progress of my order.
Neatly and well-designed packaging. Promptly delivered and on time.
The product is of good quality, with flexible design features. It is subtle, sophisticated and promises to be durable.
One niggle is that the detachable case is not as secure as I'd hoped. The phone broke the hold of the magnet and was dropped, before I realised the risk was worse than expected.
3 March 2026
Reply from DECODED
Dear Gerald
Thank you very much for your lovely review! We are delighted that you are satisfied with our communication, the packaging and the quality of the product.
We also appreciate your feedback about the magnetic case and will take this into account to further improve our products.
Thank you again for sharing your experience!
Kind regards,
DecodedGear
Reply from DECODED
Dear,
Thank you for your positive review!
We are delighted that you appreciate our phone case and the idea behind it. It is also nice to hear that you are satisfied with our service. We hope to be of service to you again soon!
Kind regards,
DecodedGear
Good support
Well, what can I say?
I have never received my package as it seems to be lost, but the customer support was really nice and quite fast (~40 mind response time, even if the website says 1-2 days).
Over all quite nice experience besides the fact I‘ve never gotten my case. Not to blame Decoded, as it‘s not their fault DHL is incompetent
2 March 2026
Reply from DECODED
Dear,
Thank you for your review! We’re really glad we could help sort things out with you directly. We truly appreciate your patience and understanding regarding the shipment, and we’re happy to hear that our support made a positive difference despite the delivery issue.
Best regards,
DecodedGear
Environmentally Unfriendly
Poor quality and environmentally unfriendly practices.
Terrible quality cases. After only a few months, the PU ‘leather’ was very damaged from standard use; it scuffs very easily and I have flaps of fake leather hanging off even from catching it with a fingernail. Then the metal ring around the camera lenses detached half way.
I purchased a case from here as they seemed to be very high quality and would last a long time, and of course because of the warranty.
The policy for their warranty, if you want a refund or replacement, is that you have to cut the case in half, take a photo and dispose of it. They give a spiel about how this is ‘the most environmentally friendly practice’ as it prevents having to ship the case back to them (they would of course dispose of it there anyway).
I questioned this as I wanted a refund under warranty, but wanted to continue using the case until it was unusable, to be as sustainable as possible. Repeatedly, I was told to destroy the case myself or I would receive no refund. I asked, very simply and clearly, if they could justify it.
They just repeat the same policy over and over. It makes no sense whatsoever. I’ll never be buying from here again, yet another usable item going to landfill despite my best effort to prevent that.
8 March 2026
Unprompted review
Reply from DECODED
Dear Greg,
Thank you for sharing your experience. We are sorry that the case and our warranty process did not meet your expectations. The policy to destroy the product is intended to protect the environment and prevent unnecessary back-and-forth shipping. Unfortunately, without this step, we cannot issue a refund or replacement.
We will take your comments into account to further improve our process.
Kind regards,
DecodedGear
Doesn’t allow me to change or cancel…
Doesn’t allow me to change or cancel orders once they are made. Return policy is terrible.
25 February 2026
Reply from DECODED
Dear Kevin,
Thank you for your feedback. We are sorry to hear about your experience with changing or canceling orders and our return policy. We understand that this can be frustrating. Please be assured that we take your comments seriously and are continuously looking for ways to improve our processes.
Kind regards,
DecodedGear
Reply from DECODED
Dear Sarah,
Thank you for your review! We are glad to hear that you are satisfied with the fast shipping and that the case arrived in good condition. We hope to be of service to you again soon!
Kind regards,
DecodedGear
The product is almost excellent, but has 1 srs flaw.
The product is almost okay, but when the phone is docked, the card pockets have a couple cards each in them (it’s new, they haven’t relaxed yet, so the wallet is fairly tight) the hinge depresses the Volume Down button. Which is less than ideal.
However, the quality of the protective case for the phones is excellent. The buttons fit over the phone buttons and have an excellent feel. It’s just that the hinge needs to be either cut back to clear the button when the wallet is tight or the spine of the hinge can be widened to allow a thicker wallet.
25 February 2026
Reply from DECODED
Dear Andrew,
Thank you for your review. We are sorry to hear that you are experiencing this issue with your card holder.
The card holders are designed to hold one card in each slot. This may be why the card holder feels a little tight. The leather will also become more supple over time.
If you have any further questions, please feel free to send us an email at support@decoded.nl. We will be happy to help you.
Kind regards,
Britt | DECODED
Good quality and fast delivery
24 February 2026
Reply from DECODED
Dear Ana,
Thank you for your feedback. We’re pleased to hear that you are satisfied with the quality of our products and the speed of our delivery. We appreciate your support.
Kind regards,
DecodedGear
Reply from DECODED
Dear,
Thank you so much for taking the time to leave your feedback! We’re delighted to hear that you were happy with both our service and the quality of our products. Your support means a lot to us, and we always strive to provide the best experience possible. We look forward to serving you again soon!
Kind regards,
DecodedGear
Reply from DECODED
Dear,
We're delighted that you like the case and that it arrived so quickly! Thank you for your feedback.
Kind Regards,
DecodedGear
I am very happy for all cases I order…
I am very happy for all cases I order in leather
I will order soon in silicone case
Love them
23 February 2026
Reply from DECODED
Dear,
We are delighted to hear that you are so satisfied with your orders. We appreciate your trust in our products and hope that you will also like your silicone case.
Kind regards,
DecodedGear
Reply from DECODED
Dear Vanya,
Great to hear that everything is to your satisfaction! We greatly appreciate your feedback.
Kind regards,
DecodedGear
Best price and quality!!!
16 February 2026
Reply from DECODED
Dear Galius,
We are delighted to hear that you are so satisfied with both the price and the quality! It really pleases us to know that our products and service meet your expectations. Thank you for sharing this.
Your feedback motivates us to continue doing our best to deliver top quality at fair prices. We hope you will continue to enjoy your purchase.
Kind regards,
DecodedGear
Fast shipping
Fast shipping, taxes and duties to my country seemed reasonable. Gorgeous high quality products. Will likely be ordering more.
2 February 2026
Reply from DECODED
Dear Jordana,
Thank you very much for your lovely review! We are delighted to hear that the delivery was fast, the costs were reasonable and that you are satisfied with the high quality of our products.
We look forward to welcoming you back for new orders in the future!
Enjoy your new case!
Kind regards,
Decoded
Don't order to compare products
Love the products but when I decided to order an iPhone case and also compare it against your wallet detachable version, I thought it would be easy to return the one I did not want to keep. Set up a return to your US warehouse that I know you have. Not ordering again or recommending. :(
13 February 2026
Reply from DECODED
Dear Alison,
Thank you for your review. We are sorry to hear that you had this experience with your order.
Unfortunately, we do not have a warehouse in the US. That is why returns must be sent to the Netherlands. Our website also states that we do not provide return labels.
If you have any further questions, please feel free to send us an email at support@decoded.nl. We will be happy to help you.
Kind regards,
Britt | DECODED
Nice looking case.
I just received my phone case/wallet yesterday. Right now I am very impressed with the quality and appearance with the case. I hope it holds up well because it was not cheap.
17 February 2026
Reply from DECODED
Dear,
Thank you so much for your kind words! We’re thrilled to hear that you’re impressed with the quality and appearance of your phone case/wallet. We take pride in making products that last, and we hope it continues to serve you well for a long time.
If you have any questions or need assistance in the future, feel free to reach out. Enjoy your new case/wallet!
Best regards,
DecodedGear
Great product
Great product, great price and quick delivery. My second decoded wallet folio case. The only one I have ever used that stays shut when dropped from height. 100% protection
3 February 2026
Reply from DECODED
Dear Stephen,
We are delighted to hear that you are once again satisfied with your Decoded Wallet Folio Case and that the product offers you valuable protection. We greatly appreciate your loyalty and look forward to serving you again in the future!
Kind regards,
DecodedGear
Brilliant case
Brilliant case! I wish apple could make their phone cases out of this silicon, as it does not get finger marks on it when handled.
4 February 2026
Reply from DECODED
Dear Philip,
Thank you very much for your positive feedback. We are delighted to hear that you appreciate the case and that the material does not leave fingerprints. We strive to deliver high-quality products that are both functional and user-friendly.
Kind regards,
DecodedGear
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