I was in debt and went to CA Brent I was very happy with the services I received to help me improve my health and my life.If I did not receive the help I did from Melissa, I do not know what I would h... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very helpfull Staff, helped me out fully, dealing with me very politely, Adviser Name : Kalpamayee Das Parija, Nucleus Legal Advice Centre, DFA, The Lido, 63 Mattock Lane, London, W13 9LA. My name i... See more
I had an excellent experience with an advisor at Citizens Advice Lewisham recently. My caseworker, Vesna Cvetek (MIMA Cert, Debt Free Advice Project), was incredibly helpful and went above and beyond... See more
I was apprehensive 1st but I'm glad I got help from here. Kalpamayee was considerate regarding my problems, I didn't feel like I was being rushed just to finish appt quickly. She made calls on my beha... See more
Company replied
Company details
Written by the company
Debt Free Advice is a coalition of charities led by Toynbee Hall that provides free, expert advice to everyone with problem debt. We're here to help you with any money worries you may have. We'll work to prioritise your bills and debts, write letters on your behalf, and advocate for you.
Contact info
United Kingdom
- debtfreeadvice.com
4.8
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thanks to Shabana
I use this service few years ago and comeback last week for another help. Awesome staff, happy with problems solved. Especially thanks to Shabana Shafi. She is really professional.
5 June 2024
Unprompted review
Reply from Debt Free Advice
Thank you for leaving us an excellent review. We're thrilled you loved your experience and we'll be sure to pass along your kind words to Shabana. We put customer satisfaction as our priority and your review reaffirms the hard work we contribute daily.
My experience was great as Carita…
My experience was great as Carita helped with a lot of information and she presented me with a multitude of choice that can improving my circumstances.
Great at providing information
7 June 2024
Unprompted review
Reply from Debt Free Advice
Thank you for the wonderful review and for taking the time to share your feedback with Carita. We are ecstatic that your expectations were met - and we were able to assist you!
Excellent customer service
Shola is wonderful and so helpful. I had fantastic customer service, you are brilliant!
4 June 2024
Unprompted review
Reply from Debt Free Advice
Thank you so much for your positive 5 Star rating on your recent visit to Toynbee Hall - we're happy Shola was helpful!
Great service
I am really happy with your service.
I was under pressure before I came in here.
I am now relieved.
Thanks Shabana, you are fantastic.
6 June 2024
Unprompted review
Reply from Debt Free Advice
Thank you for leaving us an excellent review. We're thrilled you loved your experience and we'll be sure to pass along your kind words to Shabana. We put customer satisfaction as our priority and your review reaffirms the hard work we contribute daily.
Amazing team
Kalpamayee helped me sort out my finances. She explained everything so well. I was stuck and very limited in resources but she supported me through this. I am so grateful to her and the service provided!
4 June 2024
Unprompted review
Reply from Debt Free Advice
Thank you for the wonderful review and for taking the time to share your feedback with Kalpamayee. We are ecstatic that your expectations were met - and we were able to assist you!
I saw today she is a very good10 lady
I saw today she is a very good lady. And she listen to me Patiently .
The advisor today I’m very happy.
Thank you
5 June 2024
Unprompted review
Reply from Debt Free Advice
We're happy to see that you had a 5-Star experience at Debt Free Advice Aldgate. Thanks for sharing.
Best help ever
It's the second time I need help from debt advise and it was great! The casework is really helpful and have a lot of patience with me. I am feeling greatful to have help.
5 June 2024
Unprompted review
Reply from Debt Free Advice
On behalf of us all at SWLLC – we would like to thank you for sharing this great review. We are thrilled that you had a great experience
I have a nice experience with them
I have a nice experience with them. The advisor Ms Naima Islam was a great person and very helpful.
5 June 2024
Unprompted review
Reply from Debt Free Advice
Thank you so much for your positive 5 Star rating on your recent visit to Toynbee Hall - we're happy Naima was helpful!
Shola is the best
Shola is the best. Nucleus is here for the poor people have no where to go. When I go home I can sleep better.
5 June 2024
Unprompted review
Reply from Debt Free Advice
On behalf of us all at Nucleus – we would like to thank you for sharing this great review. We are thrilled that you had a great experience
Naima was so lovely and smart
Naima was so lovely and smart. Very professional, looking forward to more of her help.
3 June 2024
Unprompted review
Reply from Debt Free Advice
Thanks for the awesome review, Blossom! We work hard to meet expectations like yours, and we’re happy to hear you had a good experience.
Patricia was very professional and put…
Patricia was very professional and put my mind atease with the help she has provided me, as the issues have made me anxious but now I feel a lot better thanjs to Patricia @Lido Ealing
4 June 2024
Unprompted review
Reply from Debt Free Advice
Thank you for leaving us an excellent review. We're thrilled you loved your experience and we'll be sure to pass along your kind words to Patricia. We put customer satisfaction as our priority and your review reaffirms the hard work we contribute daily.
The advisor was very helpful and respectful
The advisor was very helpful, respectful and straightforward. She explained the options that suits me and was very clear and helpful.
4 June 2024
Unprompted review
Reply from Debt Free Advice
On behalf of us all at Nucleus – we would like to thank you for sharing this great review. We are thrilled that you had a great experience
Thank you very very much .Kalpamayee…
Thank you very very much .Kalpamayee was very nice and respectful and really helpful
4 June 2024
Unprompted review
Reply from Debt Free Advice
Thank you for the wonderful review and for taking the time to share your feedback with Kalpamayee. We are ecstatic that your expectations were met - and we were able to assist you!
Happy with the service [Vesna]
Happy with the service [Vesna]
I feel got forward and I am getting somewhere
If I haven't spoken to you I would have not got forward 9999731 - Debt
4 June 2024
Unprompted review
Reply from Debt Free Advice
Thank you for taking the time to let us know about your experience with the service. We are pleased to hear that we were able to help
Brilliant service 👍👍👍👍
3 June 2024
Unprompted review
Reply from Debt Free Advice
We're happy to see that you had a 5-Star experience at Citizens Advice Sutton. Thanks for sharing.
Sutton debt advicers
Sutton debt advicers - Titilope Balogun helped me with my problem, excellent service and communication and she had helped resolved my case. Very reliable
3 June 2024
Unprompted review
Reply from Debt Free Advice
Thank you for the wonderful review and for taking the time to share your feedback with Titilope. We are ecstatic that your expectations were met - and we were able to assist you!
Lana was an amazing help!
Lana was an amazing help, very encouraging and caring. Everything was straightforward and easy to follow. Her service is greatly appreciated!
3 June 2024
Unprompted review
Reply from Debt Free Advice
Thank you for taking the time to let us know about your experience with the service. We are pleased to hear that we were able to help. We're happy Hazira was helpful!
One of us appear to be struggling with reading time
I will happily update this review if this is an error on my side, but as im writing this its Sunday 2nd June 4:30pm. I have attempted both the online chat and phone service, the chat bot just doesn't respond at all after the initial ''How can we help you'' message, and on the phone you get a message ''our offices are now closed, our opening hours are Monday- Sunday 8am-8pm'' and again its has just gone past 4:30pm. Same hours advertised online as well. Something aint adding up...
2 June 2024
Unprompted review
Reply from Debt Free Advice
Dear Laila
Thank you for your feedback and for bringing this matter to our attention. We apologise for the inconvenience you've experienced and any confusion regarding our service hours.
Our customer service team is available from 8am to 8pm, seven days a week, as advertised. We are currently investigating why you were unable to reach us during this time and assure you that we are committed to resolving this issue swiftly.
In the meantime, please contact us directly by email: debtteam@toynbeehall.org.uk or please call our freephone number 0800 808 5700 so we can assist you with any concerns you have. We appreciate your patience and look forward to resolving this for you.
Debt advice
My advisor Naima has been really helpful. Really appreciate her patience with us and support.
31 May 2024
Unprompted review
Reply from Debt Free Advice
Thank you so much for your positive 5 Star rating on your recent visit to Toynbee Hall - we're happy Naima was helpful!
Miss Ade,Thank you
Miss Ade thank you so much for taking the time to talk to me and helping me to sort out appointment. Miss Ade made me feel so comfortable and relax
I will recommend anyone that need help to request for Miss Ade. She’s a star
31 May 2024
Unprompted review
Reply from Debt Free Advice
Thank you so much for your kind words, Remi. We really appreciate you taking the time to share your experience with us - and we agree, Ade is truly a gem to have on our team! We count ourselves lucky for clients like you.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.