DB Schenker Sverige Reviews 

Dino.

The man, The Myth, The legend.

Helped with a crisis level event with amazing comunication skills and great service. Folks at DB Schenker have some great staff on the books.

Ethan from Coolshop

I had a good experience.

My package takes a very long time to arrive, five working days from Stockholm to Uppsala. Not recommended. Crap

Our company shipped orders from Taby Sweeden to Agadir Morocco the order took 35 days and still didn't arrive yet this is bad business for us and the order stays 10 days in 1 location after we complained it gets sent to Lyon France and stays there from the 23/01/2025 till today 04/02/2025 and the order hasn't yet been shipped from 23/12/2024 till 04/02/2025 we haven't received our order supplier calls the representative but no answer till the moment that we decided to never again work with DB Schenker we are under contract for this order they gave us that 23/01/2024 is the date of the delivery but till today the order hasn't yet entered the Moroccan territory this is outrageous and unprofessional from this company.

My package has been delayed by a week and still hasn't arrived. I keep getting a notification that it is delayed by 2 to 5 days. I also reached out to them via mail and haven't gotten a response.

❌️I've been waiting far too long for my package. It was initially sent to my city, but then mistakenly redirected to another city, causing a delay of an entire week. This is absolutely unacceptable!❌️

Package was placed in their storehouse at 12.12. and package is still not deported to my location. Today is 30.12.

I think the most important days for any delivery company are the days leading up to Christmas. I ordered presents online two weeks before Christmas with a delivery date of the 23rd, and it was specifically stated that the package would be delivered before the holiday. This is why I chose this delivery option. However, on the day of delivery, the date changed to the 27th.

After two calls to DB Schenker, they confirmed that the package would indeed be delivered on the 27th instead of the promised 23rd. So, there was no presents for my family members this year. Thank you DB Schenker Sverige!

Tracking status for my shipment hasn't changed since 5th December and no one from this useless company can provide me with an update. Their website shows "Your shipment is currently at dispatching center." and the status hasn't changed since nearly 2 weeks. Their website has no way to speak to anyone. I have no idea how these companies are in business!

Made an appointment twice for delivery. Twice I stayed at home for nothing.
Not only can't they give you an estimation on delivery time, they simply don't show up. No text, no telephone call. Nothing.
I looked at the track and trace: it hadn't even left the terminal those days (half an hour driving).
Try to call them yourself: good luck!
If you are a company doing business with DBschenker: stop immediately, it will cost you costumers.
I had to cancel my order from Kakelgiganten since I can't afford to take more days off waiting for a delivery truck that's not showing up.

Now it's already been about two weeks that my package's latest state is just "UNKNOWN", called them, waited on position 3 in the queue for a very long time, then sent an email asking for the state of the parcel, and no response from customer service so far! A huge waste of time and money. Absolutely my worst experience ever with a carrier.

I wabted to pick up a package in the shop that Schenker indicated me… but even though Schenker was telling it was opened … the shop was closed. And no customer service to reach… just a stupid chatbot that does not understands 50% of the questions and gives inaccurate answers to the questions it understands… just bad and sloppy.

Customer service immensely slow (1 hour to get service from initial place no. 4 in queue) and service lazy with mixup of product and inventory slip - a full restructuring required.

Unclear when package is in transit but got my package win no damage

I waited all day from 07:00 until 17:00 for a delivery and received nothing. I could not call customer service as it is only open 13:30 to 16:30 ?
This has been a great inconvenience and a waste of my time. Not impressed with DB Schenker.

Update:

As it is nigh impossible to talk to Schenker as a private person, the supplier kindly called DB Schenker for me today and organised another delivery tomorrow. Thank you supplier, and hopefully a happy ending!

Dear Schenker, my ”experience” is as above!

Ordered some clothes via a site and were supposed to be delivered to nearest DB Schenker pick up point. There was a pick up location in my city BUT the location that was chosen was the one in another city (which is 2 hours and 30min walking distance).

I emailed the site i ordered from to try to change to the closer pick up point, but they advised me to contact DB Schenker. I contacted DB Schenker who basically said they needed a verification from the order site. So i contacted the site again, got the SAME answer as before. I send the sites email to DB Schenker while explaining that i have tried to get a verfication for the pick up location change but the site keeps telling me to contact DB Schenker instead. The customer support person from the courtier company writes back that she cannot find anywhere in the email where the site said that.

In the end because it took so long to even finish discussion/arguing if it is possible to change the pick up location with DB Schenker, my order got sent back (honestly i couldnt have picked up the delivery anyways since it was so far away).

And now i ordered another order which got shipped via DB Schenker and i can already see that it will be sent to the farther pick up point location again (i still do not understand why the the nearest pick up location to my given adress isnt chosen). And i already know it will be like last time where both companies tell me to contact the other one while nothing changes.

All in all really inconvienent, ineffective and with customer service that doesnt really help.

A really pi*s poor service.
My parcel was ordered say ahead of time in order to arrive before the weekend I REALLY and CRUCIALLY needed it!
I followed the tracking. The package arrived at them in GOOD time. It traveled to my city. And then it was STUCK.
It was just sitting there the entire Wednesday.
It was just sitting there the entire Thursday
It was just sitting there the entire Friday.
Completely unacceptable and useless service!

According to their tracking information, my parcel has not moved for almost two weeks.
Their site has a chat window but it is a bot that directs me to the tracking webpage.
Frustrating.

Came especially back from my summer house, waited in my apartment from 7 am to 5 pm for the delivery, nothing delivered. It is now 7:15 pm, no call or sign from them, and when I call the service desk then the phone is not taken (waited 45 min. in the queue). Very unpleasant experience. I feel treated badly by Schenker. Not sure what to do.

== UPDATE==
After leaving a 1-star review I got contacted the next day to leave my contact information. They called me in about 1 hour after that and delivered the goods the same day. The driver who came to drop it off told me that they tried an electric truck and eventually had to be towed away the day before, that’s why they did not come (and didn’t let me know). Anyway, I got what I wanted, thanks because it caused unnecessary stress! I increased the rating to 3 stars thanks to the quick solution.