I literally just received my package from DB Schenker Sverige, and I’m genuinely impressed. The parcel was 24 kg and delivered all the way up to the 5th floor, right outside my apartment door. I hone... See more
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See what reviewers are saying
Delivery was given a wrong phone number and contact failed. I got a message to call. I spenr 2x 2 hours intge queue. I suspect the line was not manned. Finally contacted the vendor. They provided th... See more
We had a shipment that couldn’t be delivered due to a mistake from the sender but Andreas helped follow up and kept in touch with everyone until we recieved. He found our missing shipment and told u... See more
Company replied
The delivery occurred shortly after the item I purchased was ready to be collected. The delivery driver contacted me to advise that he was on the way. He brought the package right to my apartment, an... See more
Company replied
Company details
Written by the company
Vi på DB Schenker är grymma på transport och logistik. Det har vi varit ganska länge och idag är vi faktiskt störst på marknaden. Det betyder att vi alltid kan svara upp till dina behov och utmaningar – oavsett om du är företagare eller privatperson.
Contact info
Mölndalsvägen 83, 41285, Göteborg, Sweden
- 0771-40 40 46
- https://www.dbschenker.com/se-sv/foretag/kontakta-oss/e-post
- dbschenker.com/se-sv
4.1
Great
15K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 70% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
terrible service
terrible service - didnt connect the requested contact number in sweden to have package released etc.. instead continued to poorly attempt to call me in the USA (which made no sense) - barely received my item
20 May 2025
Unprompted review
Reply from DB Schenker Sverige
Hi Doug,
It sounds like we received the wrong contact information for you from your sender. It is your sender who gives us the number that we notify in the order.
If we are unable to reach you at the number provided, we will contact your sender for new contact details.
Thank you for understanding and have a nice day!
Tindra
Worked very well
23 May 2025
Unprompted review
Reply from DB Schenker Sverige
Hi Desmond,
Thank you for your 5-star reciew.
Have a nice day!
Björn
Top services
22 May 2025
Unprompted review
Reply from DB Schenker Sverige
Hi Mirela,
Thank you for your 5-star reciew.
Have a nice day!
Björn
Delayed delivery 2 times in a row, still not shown up. False information.
Delayed delivery even though booking was made, twice in a row and still now awaiting for the third time.
Puts false information under reason of unsuccessful delivery "Receiver not at home", but we were 3 people at home, with a dog that barks whenever the door rings, the delivery did not show up. In fact, after customer support call, they said the delivery never left the terminal. Get your shit together.
Worst experience I've ever had with a shipping company.
21 May 2025
Unprompted review
Reply from DB Schenker Sverige
Hi,
Thank you for sharing your experience, and we’re truly sorry to hear about the repeated delivery failures and the frustration it has caused.
I will send you an email where I’ll ask for some additional information, so that we can assist you further with your case.
Have a nice day!
/ Eva
Helpful and patient attendant
The company website is quite confusing, but the attendant at the customer service was very helpful and patient with me.
12 May 2025
Unprompted review
Reply from DB Schenker Sverige
Hi Mikhael,
Thank you for 5-star reciew.
Have a nice day!
Björn
It is very quick delivered and the…
It is very quick delivered and the product reach safe
9 May 2025
Unprompted review
Reply from DB Schenker Sverige
Hi Ken,
Just as it should :) Thank you for the stars !
Regards,
Sofie
Reply from DB Schenker Sverige
Hi Paul,
Thank you for your kind words!
Have a nice day!
Tindra
Very good service
Very good service, even in the depths of a forest.
What a shame that you go through Trust Pilot; once they called me to change a comment.
30 April 2025
Unprompted review
Reply from DB Schenker Sverige
Hi Phillippe,
Thank you for your 5-star reciew.
Have a nice day!
Björn
Reply from DB Schenker Sverige
Hi Bakero,
Thank you for the high rating!
Have a nice day!
Tindra
Great support from the customer agent
14 April 2025
Unprompted review
Reply from DB Schenker Sverige
Hi PG,
Thank you for your review! My colleagues are real stars!
Have a nice day,
Tindra
I chose the delivery time between 09:00…
I chose the delivery time between 09:00 and 12:00. After they were several hours late, I contacted customer service, and they told me the package would arrive by 17:00. Be prepared to skip work that day just to receive the package. Absolutely terrible.
8 April 2025
Unprompted review
Reply from DB Schenker Sverige
Hi Elvis
I want to lift this with our haulage company. You have therefore received a separate email where I request more information about the shipment.
Looking forward to hearing from you!
//Sofie
Very nice communication about my…
Very nice communication about my packets. The lady I spoke to was so nice and calm to help me. I'm so glad 😊
8 April 2025
Unprompted review
Reply from DB Schenker Sverige
Hi Peter,
Wonderful to hear ! Thank you for the stars :)
Kind regards,
Sofie
Polite and helpful service
The driver was very polite and friendly. He placed my delivery where I asked (under cover in case of rain). Perfect service!
8 April 2025
Unprompted review
Reply from DB Schenker Sverige
Hi Leila,
Thank you very much for sharing your experience!
Hope you have a nice day,
Oskar
Reply from DB Schenker Sverige
Hi Wisdom,
Thank you for your 5-star reciew!
Have a nice day,
Björn
Efficient and precise delivery
Very efficient delivery of an office chair. The package was left by the door of my apartment on the 3rd floor of a building. No issue at all.
31 March 2025
Unprompted review
Reply from DB Schenker Sverige
Hi Rick,
Thank you for sharing your story! We value your review.
Hope you're having a nice day!
Oskar
Excellent delivery service!
28 March 2025
Unprompted review
Reply from DB Schenker Sverige
Hi Mingdong,
Glad to hear it! Thank you for your review.
Take care!
Oskar
Got called to schedule a delivery
Got called to schedule a delivery. It was a super nice interaction and I got all the options explained to me. The agent was really helpful in picking the best time for me.
26 March 2025
Unprompted review
Reply from DB Schenker Sverige
Hi Dima,
Thank you for your 5-star review, nice to see!
Have a nice day,
Björn
delivery is done on time
delivery is done on time. I asked the delivery lady whether she can take back the pallet after i get my box she told me that she did not have time. It sounds strange because it took less than a minute to remove the box from the pallet. That might not be their duty to collect pallet from the customer but it would have been nice to pick it up
24 March 2025
Unprompted review
Reply from DB Schenker Sverige
Hi,
Thank you for your feedback. There must've been some misunderstanding, because the pallet is part of the actual shipment and provided by your sender. So even if there was time, it's not our practice to take back the pallet. It's part of the packaging. In other words: it's now yours, included in the delivery :)
Take care!
Oskar
Thank you for your service.
20 March 2025
Unprompted review
Reply from DB Schenker Sverige
Hi Swapnil,
And thank you for your review!
Hope you're having a nice day,
take care!
Oskar
Reply from DB Schenker Sverige
Hi Johannes,
Glad to hear that! Thank you so much for your review.
Take care!
Oskar
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