Daylesford Organic Reviews 1,877

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 1,129 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often describing them as delicious, high-quality, and effective, with many appreciating the organic and wholesome ingredients. People also consistently praise the delivery service for being fast, well-packaged, and arriving in perfect condition, often with items kept fresh. The overall service is frequently highlighted as outstanding, making the ordering process easy and pleasant. However, some customers also noted issues with their orders. A few people experienced delayed deliveries or had their orders arrive on a different day than expected. There were also occasional concerns about damaged items upon arrival, such as ripped labels or broken products, and some found the amount of packaging to be excessive.

What people talk about most

Product

Clients share positive opinions on product quality. Many reviewers praise the excellent quality of items,... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the high quality of food products,... See more

Delivery service

Customers consistently note positive experiences with delivery services, often praising fast and reliable... See more

Order

People report ambiguous experiences with order. While some customers found the website easy for ordering and... See more

Service

Customers generally had positive experiences with service, often praising the care and attention to detail,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have tried two of the soups that I ordered and they are delicious, full of wholesome ingredients and they are freezable. They arrived in perfect condition with cool bags to keep them fresh. I wou... See more

Rated 5 out of 5 stars

I’m thrilled I finally purchased their Detergent and Conditioner which I confess I’ve been a bit cynical about. They show amazing results on towels/linen etc. my sweaters appear like new too. Well do... See more

Rated 5 out of 5 stars

After an absolute faff trying to track my parcels, using Daylesford and DPD I got my order as expected. The packaging the products are a pure delight. I was a bit concerned with use by dates but t... See more

Rated 5 out of 5 stars

My purchase was a gift (unfortunately - my fault - I managed to put the account in the donee's name). The recipients were absolutely delighted with the hamper, which was the most perfectly suited for... See more


Company details

  1. Organic Food Store
  2. Cafe
  3. Home Goods Store
  4. Organic Farm
  5. Organic Restaurant
  6. Organic Shop

About Daylesford Organic

Written by the company

NEW ARRIVALS GROCERY HOMEWARE HAMPERS CONTACT US

Our Philosophy

At Daylesford, we’re dedicated to growing, producing and cooking seasonal, organic food. It must be fresh, and full of flavour, packed with the many vitamins and minerals that come from natural food, picked and eaten at its peak.

As part of a mission to reverse the industrialisation of our food and the pollution of the land that nurtures it, we practise organic, sustainable framing with far less pesticides and herbicides on our crops. We do not use artificial growth promoters and hormones on our animals, and maintain the highest welfare standards.

Above all, we believe that when people eat natural, organic food, they can taste the difference. It’s a chain of goodness that begins with healthy soil, and finishes with healthy animals and people.

Our Farmshops

From high-quality larder staples to indulgent treats for special occasions, our farmshop shelves are full with fresh seasonal fruit and vegetables from our organic Market Garden, artisan bread made by hand in our own Bakery, award-winning cheese from our Creamery and fresh organic meat from clover-rich pastures.

Our Homewares collections are made by makers who are as passionate about sustainability, quality materials and elegant design as we are to create one-of-a-kind items for your homes and gardens, from the softest linens to the signature scents of our home fragrance range.

Our Cafés

Our organic cafés are the natural showcase for what we do on the farm. Here, our chefs make our produce the star of each plate, with seasonally changing menus and daily specials highlight what’s good to eat right now.


Contact info


4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 71% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Prompt delivery of high quality…

Prompt delivery of high quality chocolate, wild bird modelled easter eggs that are a really nice Easter gift. Packaging was biodegradable and high quality keeping chilled products properly cold.

15 March 2026
Rated 5 out of 5 stars

Church Barn…

WE used to live down the road from Daylesford for many years and Saturday morning breakfast was a usual stop for unfortunately we have relocated to Yorkshire and miss the atmosphere created by you. Staff. Having used your online ordering system found the quality of goods and service typical of what both my wife and come to expect from Daylesford thank you and well done. When in the Cotswolds again i am sure we will pay you a visit.

19 March 2026
Rated 4 out of 5 stars

Your products are gorgeous

Your products are gorgeous. I was excited to receive the £40 mystery box as I know they aren’t always available. Although it was full of nice things like chocolate, iced lattes, and other sweet things plus lovely soups and fruit/nut mixes, it didn’t feel like the best value. I would have liked to see more veg and possibly some dairy or meat in there also. Probably won’t go for mystery box again but will buy your other stuff. Your discovery box is much better value

9 March 2026
Rated 5 out of 5 stars

Quality of packing and So delicious Chicken Bone-broth

When the delivery arrived, it was truly impressed to find the packing inside was done with personal care. We have so far used, organic chicken bone broth, and the taste of it is deeply rich and nourishing. We just added some veggies, and tofu, and voila!, there's delicious and nourishing soup!

Thank you for making the delicious bone broth, it is making our busy life less hectic in the kitchen.

Cheers,

12 March 2026
Rated 5 out of 5 stars

Lovely products

Lovely products. It is the first time I have shopped at Dalesford. Only purchased one item at the moment but will be shopping again in the future.

15 March 2026
Rated 1 out of 5 stars

one full box of dishes arrived smashed…

one full box of dishes arrived smashed and we are waiting on customer service confirming replacements

17 March 2026
Daylesford Organic logo

Reply from Daylesford Organic

Hi Emmy, 

Thank you for your feedback. We regret to learn that you were not satisfied. Should you want to talk about this in more detail with a member of the guest services team, please reach out to them at 01608 692871 or via email at guest.services@daylesford.com, and we would be happy to help.

We sincerely hope this can be resolved and that you will continue to shop with us.

Kind regards,

Rated 2 out of 5 stars

Although we love the product

Although we love the product, it arrived on 19/20th March which is pretty good for rural Argyll in Scotland. However one of 2 packets of the same product's best before date is 24th March and the other 31st March - so it would have been really nice had both items had the later sell by date. Due to extra delivery time, nice if that could be considered when posting out.

16 March 2026
Daylesford Organic logo

Reply from Daylesford Organic

Hello Lesley, 

Thank you for your feedback. We regret to learn this.
Kindly get in touch with a member of the guest services team by calling 01608 692871 or emailing guest.services@daylesford.com, and we will be glad to assist you.
We sincerely hope this can be resolved and that you will continue to shop with us.

Rated 5 out of 5 stars

Outstanding service

Outstanding service, beautiful products, and a great overall experience. I would highly recommend them. Secret de Léoube Rouge
A smooth, elegant red with lovely berry notes and a clean finish. Easy to enjoy and perfect for any occasion highly recommended.

8 March 2026
Rated 5 out of 5 stars

Daylesford Natural Multiservice Cleaner is a magic potion !

What a great smell and the way it effortlessly removes even the most stubborn stains and residue is unbelievable. My husband opened a bottle of salad cream that exploded. He "cleaned it up" and so for several days I didn't notice the spots of residue under the cooker hood. I have used lemon ( fresh ) smearing it over the area; I have used bicarbonate of soda mixed with vinegar and washing up liquid and while this improved the area it only took about half of it away. When I received the cleaner the first thing I used it on was this and it completely cleared it. I am astonished that this cleaner works so well ( I have tried many environmentally friendly cleaners ). I will now just be using this. I had spent a good hour trying to remove that egg and this did it instantly ! I will be ordering another bottle to keep in my bathroom bucket. Also I have used it on my microwave, worktops, glass doors on oven and all came up sparkling. Unlike other cleaners I have previously used it leaves next to no residue and any that it does leave is instantly removed with a sponge rinsed in cold water. A WONDER PRODUCT !

13 March 2026
Rated 1 out of 5 stars

Absolutely awful… Seen these ‘ waste…

Absolutely awful… Seen these ‘ waste boxes being advertised on TikTok and the influencer box was amazing it’s all for grabbing ppl in … so I ordered two Waste boxes “ @ £40 per box , and the contents was terrible 8 times received, two pork pies, one box mince pies, one pack Salmon, two pack of Kale , one beetroot and something else not labelled, after checking website I could only find 4 items listed adding up too £36.00 the rest not there .. I could have bought fresh direct for same price with a longer date … I spoke to Alex from customer service who did his best and advised I was only send one box and refunded for the other one .. even so the contents was so disappointing I could have bought from my local farm shop .. I would not recommend. Wish I could add a photo !!!

6 March 2026

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