Daylesford Organic Reviews 

1,985
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 1,089 reviews, reviewers had a great experience with this company. Customers are consistently thrilled with the products, noting their amazing results and high quality, with many items appearing like new or tasting delicious. The service is frequently highlighted as excellent, with people appreciating the ease of ordering and the overall positive experience. Many consumers also praise the packaging, describing it as well-packed, beautiful, and arriving in perfect condition, even for fragile items. However, some customers experienced issues with delivery, including parcels being delivered to the wrong place, damaged items, or unexpected cancellations. There were also instances of missing gift messages, items with short shelf lives, or products not matching the expected quality.

What people talk about most

Product

Customers had positive experiences with product, often praising the prompt and accurate nature of items,... See more

Quality

Customers consistently note positive experiences with quality, praising products for being prompt, accurate,... See more

Delivery service

Users describe ambiguous interactions with delivery service, with many experiencing issues such as missing... See more

Order

Clients share ambiguous opinions on order experiences, with many reviewers praising the ease of online... See more

Service

Consumers find service to be positive, with many reviewers describing it as superb, brilliant, and excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’m thrilled I finally purchased their Detergent and Conditioner which I confess I’ve been a bit cynical about. They show amazing results on towels/linen etc. my sweaters appear like new too. Well do... See more

Rated 5 out of 5 stars

Very pleased with this lovely fig scent deffuser. Lovely bottle . Package arrived on time , brilliant packed well and in excellent order . Will buy again and try a different scent . Definitely reco... See more

Rated 5 out of 5 stars

I bought this as a gift for a friend who had recently undergone emergency surgery. I ordered it on the Wednesday late afternoon and it was delivered just after lunch on the Friday directly to my frien... See more

Rated 5 out of 5 stars

WE used to live down the road from Daylesford for many years and Saturday morning breakfast was a usual stop for unfortunately we have relocated to Yorkshire and miss the atmosphere created by you. St... See more


Company details

  1. Organic Food Store
  2. Cafe
  3. Home Goods Store
  4. Organic Farm
  5. Organic Restaurant
  6. Organic Shop

About Daylesford Organic

Written by the company

NEW ARRIVALS GROCERY HOMEWARE HAMPERS CONTACT US

Our Philosophy

At Daylesford, we’re dedicated to growing, producing and cooking seasonal, organic food. It must be fresh, and full of flavour, packed with the many vitamins and minerals that come from natural food, picked and eaten at its peak.

As part of a mission to reverse the industrialisation of our food and the pollution of the land that nurtures it, we practise organic, sustainable framing with far less pesticides and herbicides on our crops. We do not use artificial growth promoters and hormones on our animals, and maintain the highest welfare standards.

Above all, we believe that when people eat natural, organic food, they can taste the difference. It’s a chain of goodness that begins with healthy soil, and finishes with healthy animals and people.

Our Farmshops

From high-quality larder staples to indulgent treats for special occasions, our farmshop shelves are full with fresh seasonal fruit and vegetables from our organic Market Garden, artisan bread made by hand in our own Bakery, award-winning cheese from our Creamery and fresh organic meat from clover-rich pastures.

Our Homewares collections are made by makers who are as passionate about sustainability, quality materials and elegant design as we are to create one-of-a-kind items for your homes and gardens, from the softest linens to the signature scents of our home fragrance range.

Our Cafés

Our organic cafés are the natural showcase for what we do on the farm. Here, our chefs make our produce the star of each plate, with seasonally changing menus and daily specials highlight what’s good to eat right now.


Contact info


4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 69% of negative reviews

Typically replies within 24 hours

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4.0

All reviews

(1,985)

1,032 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Universal Bag

Ordered the Anya bag on Thursday morning and it was in my hands by Saturday morning! Great service, fast delivery and the Universal bag is a must have, great collab!

23 April 2026
Rated 5 out of 5 stars

Great bag

Really great Universal AH small bag and very useful size for quick local shopping. Very stylish.

23 April 2026
Rated 1 out of 5 stars

The eggs where mostly broken..

The eggs where mostly broken... each box had like 3 broken eggs..thanks

17 April 2026
Daylesford Organic logo

Reply from Daylesford Organic

Hello,
Thank you for your review. 
We are sorry to hear that you were disappointed with the product and customer service. 
If you wish to discuss this further with a member of the guest services team, please do contact them on 01608 692871 or via email on guest.services@daylesford.com (mailto:guest.services@daylesford.com) and we would be delighted to assist. 
We do hope that this can be rectified and you continue to shop with us.

Rated 5 out of 5 stars

Fantastic company with wonderful…

Fantastic company with wonderful customer services. Everything is so well packaged, I was concerned about ordering eggs and other fragile items but they all arrived perfectly in tact and fresh. Delicious food with wonderful service.

11 April 2026
Rated 5 out of 5 stars

Beautiful products

Totally in love with my ‘Spirit’ teabags. I don’t usually like herbal teas but this one is so refreshing and really resets my mood. The laundry wash and multi surface cleanser are also wonderful and everything came well packaged in excellent condition.

15 April 2026
Rated 5 out of 5 stars

Organic food

Our Easter order and the subsequent order were both very good quality and packed well. The meat was tender and very tasty.

16 April 2026
Rated 5 out of 5 stars

Never disappointed

Daylesford has not disappointed me yet. The prompt delivery and quality products made the gift extra special. Thank you.

16 April 2026
Rated 2 out of 5 stars

Placed an order straight forward and…1st order

Placed an order straight forward and all items in stock. Then days later get a re fund saying one item not in stock. I emailed asking why they didn’t contact me as I would of ordered something else as would of made sense as to the cost of delivery Disappointed to be honest

16 April 2026
Daylesford Organic logo

Reply from Daylesford Organic

Hi Steven,

Thank you for your feedback. We regret to learn that you were not satisfied. Should you want to talk about this in more detail with a member of the guest services team, please reach out to them at 01608 692871 or via email at guest.services@daylesford.com, and we would be happy to help.

We sincerely hope this can be resolved and that you will continue to shop with us.

Kind regards,

Rated 5 out of 5 stars

Easter Present Breakfast Box

Two Easter presents for my daughters they and their families loved the breakfast box, brilliant idea and fabulous quality products and both said how much they enjoyed it all.

19 March 2026
Rated 5 out of 5 stars

Rose diffuser oil

Great product and excellent service from the online site. The Reed diffuser oil was delivered quickly and very well wrapped.

13 April 2026
Rated 3 out of 5 stars

The delivery was late so had to buy…

The delivery was late so had to buy additional product from another shop and the packaging comes with far too much shredded paper to pad out / protect the items shipped. I'm not sure what I am meant to do with all of that as if you stick it in your recycling it will blow around the neighbourhood

5 April 2026

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