DarkinCloset Reviews 

644
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful quality of the garments, noting that the unique pieces match the online photographs perfectly and feature clean, well-made stitching and details. Shoppers also highlight the exceptionally fast shipping speeds and helpful customer support, which consistently responds promptly to inquiries and ensures timely delivery for special events. However, some customers also noted minor issues regarding delivery delays, tracking updates taking extra time, or limited payment options available during checkout. A few reviewers experienced occasional frustrations concerning unexpected shipping expenses or small product defects like a loose button requiring minor repairs.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality and accurate... See more

Quality

Reviewers mention positive feedback about quality, consistently expressing high satisfaction with well-made... See more

Delivery service

People report positive experiences with delivery service, highlighting fast shipping and prompt arrivals.... See more

Order

Reviewers highlight positive aspects of ordering, noting that items generally arrive quickly, look amazing,... See more

Customer service

Customers had positive experiences with customer service, noting that representatives were always available... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'm a customer since a few years now. I keep coming back beacause of the *great* designs, kind customer service, and the reliable and fast shippings abroad. Prices are not really low, considering that... See more

Rated 5 out of 5 stars

The delivery took some time, but the dress i ordered is a good quality and looks amazing. I was continuously informed about my order. Great customer service, would (probably will) order again.

Rated 5 out of 5 stars

Beautiful dress, well Made and gorgeous little details like soft lace and beautiful buttons. dark in closet sent it promptly- would recommend them 100%. The shipping was smooth, ups took a bit... See more

Rated 5 out of 5 stars

I was absolutely impressed by the quality of the items i received. This was my first time ordering from DarkinCloset and it’s safe to say that everything exceeded my expectations. The fabric is absolu... See more


Company details

  1. Clothing Store
  2. Men's Clothing Store
  3. Women's Clothing Store

Written by the company

DarkinCloset’s gothic clothing,victorian clothing and lolita clothing are designed for alternative women who understand the highest of chic fabrics, colors and styles.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

644 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(644)

44 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very amazing quality

I had a small misunderstanding the dress I ordered was a preorder when I emailed customer service they were very kind and helping! the fabric is very nice the corset is very strong quality and good at shaping it’s exactly like the picture would definitely recommend

29 July 2023
Unprompted review
Rated 5 out of 5 stars

It fits!!

It fits!!! I have spent ages trying to find a place that provides gothic clothes for all sizes and shapes and nothing worked but darkincloset do just that. Their clothes are high quality and the detail on their work is insane I’m so so glad I found them.

14 July 2023
Unprompted review
Rated 5 out of 5 stars

excellent

i purchased from Darkincloset.com a beautiful velvet black long dress for my birthday and i love it! it fits perfectly and I'm so happy with it.
the customer service has been perfect and the delivery time has been true and quick, as the dress arrived just in time!
willing to purchase again :)

12 July 2023
Unprompted review
Rated 5 out of 5 stars

The package arrived quickly and packed really well!

The package arrived quickly and packed really well.
The dress was gorgeous, I love the selection on the website. The customer service really made sure that everything was fine.
I got all the shipping notifications and updates on the shipping really quick and well.
I love this website and their quality. Very recommended!!!!

16 May 2023
Unprompted review
Rated 5 out of 5 stars

Prompt customer service

Items arrived much faster than advised. I even accidentally ordered the wrong size for an item and messaged the seller who was very quick to respond and fix the order to ensure the appropriate size was sent put. Would purchase from again!

18 May 2023
Unprompted review
Rated 5 out of 5 stars

Such amazing service !

I ordered the most beautiful dress! When it turned out that the corset that I wanted was not in stock, the company emailed me directly and asked me to choose a new one, and gave me options that looks similar. When I did not see the email, they even texted me to say “hey ! We sent you an email and didn’t get a response !” so communicative, so nice, so helpful!

28 April 2023
Unprompted review
Rated 5 out of 5 stars

Great clothes and great staff

Great communication, very good staff and shipping fast.
The clothes for my wedding are simply lovely.
My personal experience was perfect and I will definitely buy in the future.

11 April 2023
Unprompted review
Rated 5 out of 5 stars

yippie:3

the dress i ordered is the most beautiful dress i’ve ever seen in my life, so i’m extremely happy with my purchase:) it all fits, and it’s exactly how it looked on the page. i ordered with priority shipping and it arrived within a week, so i’m very happy about that!!! i would def recommend this vendor to everybody as i had a great experience.

22 March 2023
Unprompted review

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