DarkinCloset Reviews 

644
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful quality of the garments, noting that the unique pieces match the online photographs perfectly and feature clean, well-made stitching and details. Shoppers also highlight the exceptionally fast shipping speeds and helpful customer support, which consistently responds promptly to inquiries and ensures timely delivery for special events. However, some customers also noted minor issues regarding delivery delays, tracking updates taking extra time, or limited payment options available during checkout. A few reviewers experienced occasional frustrations concerning unexpected shipping expenses or small product defects like a loose button requiring minor repairs.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality and accurate... See more

Quality

Reviewers mention positive feedback about quality, consistently expressing high satisfaction with well-made... See more

Delivery service

People report positive experiences with delivery service, highlighting fast shipping and prompt arrivals.... See more

Order

Reviewers highlight positive aspects of ordering, noting that items generally arrive quickly, look amazing,... See more

Customer service

Customers had positive experiences with customer service, noting that representatives were always available... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'm a customer since a few years now. I keep coming back beacause of the *great* designs, kind customer service, and the reliable and fast shippings abroad. Prices are not really low, considering that... See more

Rated 5 out of 5 stars

The delivery took some time, but the dress i ordered is a good quality and looks amazing. I was continuously informed about my order. Great customer service, would (probably will) order again.

Rated 5 out of 5 stars

Beautiful dress, well Made and gorgeous little details like soft lace and beautiful buttons. dark in closet sent it promptly- would recommend them 100%. The shipping was smooth, ups took a bit... See more

Rated 5 out of 5 stars

I was absolutely impressed by the quality of the items i received. This was my first time ordering from DarkinCloset and it’s safe to say that everything exceeded my expectations. The fabric is absolu... See more


Company details

  1. Clothing Store
  2. Men's Clothing Store
  3. Women's Clothing Store

Written by the company

DarkinCloset’s gothic clothing,victorian clothing and lolita clothing are designed for alternative women who understand the highest of chic fabrics, colors and styles.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

644 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.6

All reviews

(644)

44 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

WONDERFUL!!

My experience was wonderful, and their customer service was amazing. An item I had ordered was out of stock, and they contacted me immediately and allowed me to substitute another item at no additional cost! The clothing itself, one top by Devil Fashion and three blouses by Eva Lady, is well made and absolutely beautiful! I definitely recommend this company to anyone looking for really lovely gothic clothing. While it can be expensive, there are plenty of sale items with very reasonable pricing! I will certainly be purchasing from Dark in Closet again in the future.

5 March 2023
Unprompted review
Rated 5 out of 5 stars

Very pleasant experience

Very pleasant experience. I loved every item that I purchased, great customer support. Will definitely buy more from them in the future. <3

20 February 2023
Unprompted review
Rated 1 out of 5 stars

The dress I received was falling apart…

The dress I received was falling apart at the seams. Since I sew and don't have time to try and return it I'm just going to fix it myself. I wasn't going to leave a review, but then the company contacted me offering me a 5 dollar coupon if I left a 5-star review. That's really shady in my opinion, so I figured an honest review needed to be left. The dress I received looks like the one I ordered, so that's a plus. The material was kind of thin, but you get what you pay for and it wasn't really unexpected considering the dress was pretty inexpensive. The shipping was fast I got the dress in about a week, so points there. I might have been able to return the dress I don't know, I just don't have time. I do think it speaks bad about a company when they're offering discounts for good reviews, and seeing so many 5-star reviews makes me think I'm not the only customer that had that offer.

20 February 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service, high quality products

The shipping was faster than what I thought. The materials used are high quality, and the overall communication was very respectful and prompt. They answer emails quickly and don't leave questions unanswered. Excelente customer service and products.

13 February 2023
Unprompted review
Rated 5 out of 5 stars

Great quality and customer service

I have been looking for great quality clothes like this for years! This my second purchase from this store and it did not disappoint! If you are an old school goth in your late 40s this is the place to find simple, great quality clothing that doesn’t look cheap. Their customer service is fantastic!

13 January 2023
Unprompted review
Rated 5 out of 5 stars

Wonderful shop

This is a wonderful shop! They will keep you posted on the status of your order, and the shipping as quick! I cannot wait to order more from them!

13 January 2023
Unprompted review
Rated 5 out of 5 stars

Recommended

was skeptical at first, but the product arrived quickly, the size was perfect (as for the size chart) and the overall product quality and finish was really high.
will consider buying again.

11 December 2022
Unprompted review
Rated 5 out of 5 stars

Satisfied 100%

It's the first time I've bought from this site but it won't be the last!! Even during the holidays I received my item relatively quickly and I am more than satisfied. I was afraid that the product would arrive a little damaged considering it was a bag, but it was packed impeccably, not even a scratch!! Very thoughtful customer service, wanted to make sure that everything was ok when the goods arrived. Based on my experience, I recommend this shop.

24 November 2022
Unprompted review
Rated 5 out of 5 stars

Awesome!

This was my first order from them so I was really nervous as to what the quality of the items would be but I am SO happy. The items were shipped quickly and packaged really well. I ordered a coat which was even more beautiful in person and a shirt as well and both fit great. Will be ordering from them again!

9 December 2022
Unprompted review
Rated 5 out of 5 stars

Beautiful!

Bought a pair of flares which were very reasonably priced and they're beautiful! Love all their clothes they're well made and the delivery time is pretty good for the distance.

6 December 2022
Unprompted review

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