DarkinCloset Reviews 

644
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful quality of the garments, noting that the unique pieces match the online photographs perfectly and feature clean, well-made stitching and details. Shoppers also highlight the exceptionally fast shipping speeds and helpful customer support, which consistently responds promptly to inquiries and ensures timely delivery for special events. However, some customers also noted minor issues regarding delivery delays, tracking updates taking extra time, or limited payment options available during checkout. A few reviewers experienced occasional frustrations concerning unexpected shipping expenses or small product defects like a loose button requiring minor repairs.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality and accurate... See more

Quality

Reviewers mention positive feedback about quality, consistently expressing high satisfaction with well-made... See more

Delivery service

People report positive experiences with delivery service, highlighting fast shipping and prompt arrivals.... See more

Order

Reviewers highlight positive aspects of ordering, noting that items generally arrive quickly, look amazing,... See more

Customer service

Customers had positive experiences with customer service, noting that representatives were always available... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'm a customer since a few years now. I keep coming back beacause of the *great* designs, kind customer service, and the reliable and fast shippings abroad. Prices are not really low, considering that... See more

Rated 5 out of 5 stars

The delivery took some time, but the dress i ordered is a good quality and looks amazing. I was continuously informed about my order. Great customer service, would (probably will) order again.

Rated 5 out of 5 stars

Beautiful dress, well Made and gorgeous little details like soft lace and beautiful buttons. dark in closet sent it promptly- would recommend them 100%. The shipping was smooth, ups took a bit... See more

Rated 5 out of 5 stars

I was absolutely impressed by the quality of the items i received. This was my first time ordering from DarkinCloset and it’s safe to say that everything exceeded my expectations. The fabric is absolu... See more


Company details

  1. Clothing Store
  2. Men's Clothing Store
  3. Women's Clothing Store

Written by the company

DarkinCloset’s gothic clothing,victorian clothing and lolita clothing are designed for alternative women who understand the highest of chic fabrics, colors and styles.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

644 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(644)

44 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Scam

Scam, you will receive your items but they won't look like the ones in the picture. The quality is really, really low

23 January 2024
Unprompted review
Rated 5 out of 5 stars

Spellbound!

Gorgeous products and the world's best customer service! I am truly impressed by how much Dark-in-Closet cares for its customers and help them every step of the way. I'll be a faithful patron for life!

4 January 2024
Unprompted review
Rated 5 out of 5 stars

Fast Shipping & Great Customer Service

First purchase from DarkinCloset And won't be the last.
Highly recommend if your after hard to find unique
clothing.
Surprised with the good customer service & fast shipping. (10 days from order to delivery in Australia )

21 December 2023
Unprompted review
Rated 5 out of 5 stars

Trustworthy and as pictured

I got some pants and they were amazing, exactly as pictured. they were true to size as well, even though i sized up and they are a bit big i can make it work. Shipping time was accurate and fast. Definitely recommend and i will be buying more!!

20 December 2023
Unprompted review
Rated 5 out of 5 stars

Great selection of clothes and really…

Great selection of clothes and really reasonable prices . I bought a jacket which was not only beautiful but it was the was cheaper than anywhere else I found . The delivery was relatively quick and I’m really pleased .
Darkincloset even e-mailed me to check that everything arrived and I was happy.
I would recommend them and I would use them in the future .

4 December 2023
Unprompted review
Rated 5 out of 5 stars

The items look exactly as pictured

The items look exactly as pictured, even better! I got 2 harnesses. The elastic one fits perfectly (I wear size small), so it might be small for bigger sized people :( The leather one is adjustable though. The black rose necklace is really big and isn't adjustable, so I had to use bobby pins to put in place. Overall, very good experience and the package was shipped and delivered to Canada on time.

28 November 2023
Unprompted review
Rated 5 out of 5 stars

The offered products were just as…

The offered products were just as advertised and true to size, and of excellent quality. Customer service was polite and responsive. The order was completed in a timely fashion, and I was updated with any changes. They even reached out to confirm that my order was received and good to go. Fantastic company!

24 October 2023
Unprompted review
Rated 5 out of 5 stars

Awesome!

Quick shipping, great quality products exactly as described. Very happy and impressed. Customer service was quick to reply. Will shop here again.

24 October 2023
Unprompted review
Rated 5 out of 5 stars

Pleasantly surprised!

The dress arrived when promised and was super cute and good quality, am pleasantly surprised as I’d never heard of this site before. Would absolutely purchase from them again and will recommend to friends!

30 September 2023
Unprompted review
Rated 5 out of 5 stars

Amazing products!!

Everything came safely and in perfect conditions, the products are just like described and i looooove the steampunk corset I bought <3

18 September 2023
Unprompted review
Rated 5 out of 5 stars

Would recommend

Customer service was super nice and responded quickly to all my questions/comments. Corsets are gorgeous and fit very nicely as well.

19 September 2023
Unprompted review
Rated 5 out of 5 stars

Great customer service and beautiful product

They responded to my concern about my order and got it all straightened out very quickly. The dress arrived way quicker then i thought it would and was PERFECT! Their size chart was accurate for the item i ordered and the quality was on par with the price. Will definitely order again.

12 September 2023
Unprompted review

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