Easy website, and you can pay annual fee in one lump sum so no monthly direct debit required.Lots of options as regards what policy you choose eg. public liability, personal injury, legal expenses as... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The main reason it was a good experience was the operative that took my call. I believe his name was Pete. Pete was very patient, polite and professional. Excellent customer care credit to you... See more
Company replied
Cycle Insurance was easy to setup and gives me the peace of mind knowing that both the bike and me are covered if anything happens. The obvious truth is to review when something happens and see ho... See more
Company replied
Smooth process and good value The Thatcham approved bike lock is seemingly a little out of date as locks now appear to have a gold, silver, bronze etc standard so as this is a stipulation of insuranc... See more
Company replied
Company details
About Cycleplan
Written by the company
We arrange specialist bicycle insurance for cyclists.
Whether riding to work, hitting the trails or cruising through the park with family, our policies are designed to help financially protect cyclists and their bikes from potential risks such as theft and damage, personal accident and more.
We focus purely on cycling insurance which means no additional costs for unnecessary extras, a range of cover options and access to a specialist, UK-based customer service team with expert knowledge.
At Cycleplan, we understand the needs of cyclists, that’s why we try to make it easy to obtain a quote and take out a policy. Take a look at our reviews below to see what some of our policyholders are saying.
Contact info
One Stockport Exchange, Railway Road, SK1 3SW, Stockport, United Kingdom
- 08000 92 92 68
- admin@cycleplan.co.uk
- cycleplan.co.uk
Like what you've read?
4.5
Excellent
4K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It’s become expensive
18 April 2026
Reply from Cycleplan
Hello Alison, thank you for taking the time to leave us a review.
I’m sorry to hear that you feel this way. We understand that our pricing may not suit everyone, but we always encourage customers to contact us if they have any concerns so we can discuss the situation further and see if there’s anything we can do to help.
If you would like to discuss this or anything else further, please contact us on https://help.cycleplan.co.uk/hc/en-gb/requests/new so we can discuss your renewal quote with you.
Kind Regards,
The Cycleplan Team
A personal opinion
I felt it was over complicated and the continual "reminders" until I took the policy out were intrusive.
17 April 2026
Reply from Cycleplan
Hello Rhett, thank you for taking the time to leave us a review.
I’m really sorry to hear that you’re unhappy with your experience, this isn’t how we want our customers to feel when insuring with us.
So we can look into this further, please contact us on https://help.cycleplan.co.uk/hc/en-gb/requests/new and an advisor will be happy to assist you!
Kind regards,
The Cycleplan Team
so easy to deal with
18 April 2026
Reply from Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Easy website
Easy website, and you can pay annual fee in one lump sum so no monthly direct debit required.Lots of options as regards what policy you choose eg. public liability, personal injury, legal expenses as well as theft or damage to bike etc.
18 April 2026
Reply from Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Easy to use web page
Easy to use web page. Very competitive pricing. Good cover. What more is there to say.
15 April 2026
Reply from Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Reply from Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Very easy to deal with.
15 April 2026
Reply from Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
I try to do on line but the app keeped…
I try to do on line but the app keeped cutting me off ,so had to ring the company to set up in end
15 April 2026
Reply from Cycleplan
Thanks for leaving us a review! It’s really important to us that we make our customers happy, so your feedback is really appreciated. If you have any further comments on how we can make your experience so far even better, then please get in touch.
Reply from Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Reply from Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Reply from Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
⭐️⭐️⭐️⭐️
Very easy to make a claim but needs more option on the survey about what happened/needs to be more specific
The price of the insurance is at a good price, not too cheap where the money I pay doesn’t claim my needs and the service is really good.
14 April 2026
Reply from Cycleplan
Thanks for leaving us a review! It’s really important to us that we make our customers happy, so your feedback is really appreciated. If you have any further comments on how we can make your experience so far even better, then please get in touch.
Easy website to navigate thanks
14 April 2026
Reply from Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
I loved that I was able to purchase…
I loved that I was able to purchase Public Liability insurance separately and so easily.
14 April 2026
Reply from Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Pay the admin fee on renewal or a ban from insurance!
My renewal came through and had a £25 admin fee attached.
I thought this was a bit steep for an online order and automated renewal so cancelled.
Pointed out to them I could just renew my insurance as a new quote and they threatened to ban me from having insurance through them.
Not a nice company to deal with.
14 April 2026
Unprompted review
Reply from Cycleplan
Hello Martin, thank you for taking the time to leave us a review.
I’m really sorry to hear that you’re unhappy with your experience, this isn’t how we want our customers to feel when insuring with us.
So we can look into this further, please contact us on https://help.cycleplan.co.uk/hc/en-gb/requests/new and an advisor will be happy to assist you!
Kind regards,
The Cycleplan Team
It was easy and everything was on hand…
It was easy and everything was on hand seeing what you were doing
12 April 2026
Reply from Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Reply from Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Reply from Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Great insurance for my bikes.
10 April 2026
Reply from Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Reply from Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.