Easy website, and you can pay annual fee in one lump sum so no monthly direct debit required.Lots of options as regards what policy you choose eg. public liability, personal injury, legal expenses as... See more
Company replied
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Review summary
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The main reason it was a good experience was the operative that took my call. I believe his name was Pete. Pete was very patient, polite and professional. Excellent customer care credit to you... See more
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Cycle Insurance was easy to setup and gives me the peace of mind knowing that both the bike and me are covered if anything happens. The obvious truth is to review when something happens and see ho... See more
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Smooth process and good value The Thatcham approved bike lock is seemingly a little out of date as locks now appear to have a gold, silver, bronze etc standard so as this is a stipulation of insuranc... See more
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Company details
About Cycleplan
Written by the company
We arrange specialist bicycle insurance for cyclists.
Whether riding to work, hitting the trails or cruising through the park with family, our policies are designed to help financially protect cyclists and their bikes from potential risks such as theft and damage, personal accident and more.
We focus purely on cycling insurance which means no additional costs for unnecessary extras, a range of cover options and access to a specialist, UK-based customer service team with expert knowledge.
At Cycleplan, we understand the needs of cyclists, that’s why we try to make it easy to obtain a quote and take out a policy. Take a look at our reviews below to see what some of our policyholders are saying.
Contact info
One Stockport Exchange, Railway Road, SK1 3SW, Stockport, United Kingdom
- 08000 92 92 68
- admin@cycleplan.co.uk
- cycleplan.co.uk
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4.5
Excellent
4K reviews
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The registration process for my bicycle…
The registration process for my bicycle was straightforward and efficient. While it offers a limited probability of recovering your bicycle in the event of theft, any chance of recovery is preferable to none.
29 April 2026
Reply from Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Very easy process at a reasonable cost
Insuring with Cycle plan was a very easy experience with not hundreds of questions and the price was reasonable to
25 April 2026
Reply from Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
The call handler was very good
25 April 2026
Reply from Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
The worst customer experience of my life
I’ve given Cycleplan one star because you can’t choose zero!
Shocking experience. Terrible customer service.
I’ve had a policy with them before with no problems. This time was very different.
I was unable to finish the claim online as we’d been victim of a burglary about 6 months ago. I gave all of the details over the phone instead, including that no bikes were taken and that they were stored in a separate garage.
I was quoted the same price as the internet. The advisor then said they needed to speak to someone else. At no point was I given the impression that this would be a high risk policy having held home and car insurance for over 30 years and only this recent claim.
If it was to have been questionable in any way I wouldn’t have proceeded for a £48 a year policy. I was not informed until I was told the underwriter was declining to insure. No doubt this now has to be declared for all future insurance.
At no time were relevant details obtained regarding me, my property, security measures etc.
Absolutely shocking. Please, please think twice about using this company.
27 April 2026
Unprompted review
Reply from Cycleplan
Hello John, thank you for taking the time to leave us a review.
I’m really sorry to hear that you’re unhappy with your experience in obtaining a quote, this isn’t how we want our customers to feel when insuring with us.
So we can look into this further, please contact us on https://help.cycleplan.co.uk/hc/en-gb/requests/new and an advisor will be happy to assist you!
Kind regards,
The Cycleplan Team
Renewed as requested
25 April 2026
Reply from Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Good price and easy to set up
23 April 2026
Reply from Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Easy to get a decent price for bike…
Easy to get a decent price for bike insurance. Straightforward service.
23 April 2026
Reply from Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
If you were unlucky to damage your…
If you were unlucky to damage your bycicle. There wasn’t much information on how to process a claim.
23 April 2026
Reply from Cycleplan
Hello Les, thank you for taking your time to leave us a review.
I am sorry to hear you feel there may be a lack of information on how to process a claim.
I would like to advise on some key areas we share this information, to assist you in the unfortunate circumstance of needing to claim! When on our website, if you click the "Menu" tab, directly under this within the "Existing policyholders" subsection is our "How to Claim" information page.
We also share this within our Insurance Booklet (page 4), FAQs and Members area portal.
We’re really sorry for any confusion this has caused, and if you would like to discuss this or anything else further, please contact us on https://help.cycleplan.co.uk/hc/en-gb/requests/new and an advisor will be happy to assist you.
Kind regards,
The Cycleplan Team
I have insured my bike before with you…
I have insured my bike before with you so I knew what I was getting
24 April 2026
Reply from Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
In reviewing an offer of 45% discount…
In reviewing an offer of 45% discount from Halfords in buying my new bike from them as a special offer, it was surprising that you would offer me 70% discount without the Halfords Special Offer. Amazing why Halfords cannot offer the same deal?
24 April 2026
Reply from Cycleplan
Hello Ian, thank you for taking your time to leave us a review.
In regard to our Halfords partnership, this is currently a 45% discount when purchasing a new policy with ourselves through your Halfords purchase. However, our website currently has a higher introductory discount. This is due to our introductory discount being subject to change, but the Halfords is a permanently fixed discount in partnership.
We’re really sorry for any confusion this has caused, and we appreciate your understanding. If you would like to discuss this or anything else further, please contact us on https://help.cycleplan.co.uk/hc/en-gb/requests/new and an advisor will be happy to assist you.
Kind regards,
The Cycleplan Team
Easy to set up my plan and obtain the…
Easy to set up my plan and obtain the cover I needed.
22 April 2026
Reply from Cycleplan
Thanks for leaving us a review! It’s really important to us that we make our customers happy, so your feedback is really appreciated. If you have any further comments on how we can make your experience so far even better, then please get in touch.
Great company thanks
23 April 2026
Reply from Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Miss the human touch as the staff were…
Miss the human touch as the staff were always so kind and helpful however this is new era (!) so 4 Stars only! But yes the site works well !
23 April 2026
Reply from Cycleplan
Thanks for leaving us a review! It’s really important to us that we make our customers happy, so your feedback is really appreciated. If you have any further comments on how we can make your experience so far even better, then please get in touch.
Great price, Insures bike, you and public
Was very easy to get my new e-bike insured and it covers not just the bike but public liability too. Great low price.
16 April 2026
Reply from Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Clear and easy to deal with very happy…
Clear and easy to deal with very happy with the service and price.
21 April 2026
Reply from Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Paid out in record time, great service
Took out a plan to cover my bike from theft on the commute to work, ended up having a disaster in the Peaks causing accidental damage to carbon frame and other issues and fired a claim across expecting it to be rejected. To my surprise they accepted the claim and paid out within 2 weeks which exceeded my expectations! All phone calls have been pleasant and for the price I paid I will definitely be renewing.
21 April 2026
Unprompted review
Reply from Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Quick Insurance
Easy to use website and layout of information user friendly. Happy with cover and pricing. Good service.
18 April 2026
Reply from Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
excellent service at a great price
excellent service at a great price, website easy to navigate and understand, a wide range of additions.
18 April 2026
Reply from Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Very simple to do
17 April 2026
Reply from Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Easy application process and an…
Easy application process and an excellent price to insure my bike.
19 April 2026
Reply from Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
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