CWH Surveyors Reviews 

164
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 149 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being extremely helpful, polite, and thoroughly professional during every single interaction throughout the entire process. Consumers consistently note that the administrative and support team communicates clearly, answers questions comprehensively, and responds promptly to all inquiries. Reviewers also highlight the exceptional thoroughness of the detailed reports, which successfully provide clear insights and help clients effectively prioritize necessary property work before proceeding. People genuinely appreciate the valuable opportunity to discuss findings directly with experts, making it very easy to understand complex results and plan accordingly.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting the professional and thorough approach... See more

Staff

Customers consistently note positive experiences with staff, describing the team as exceptionally... See more

Customer service

Users describe positive interactions with customer service, highlighting excellent communication and helpful... See more

User experience

Clients share positive opinions on user_experience, highlighting a smooth transaction and very good overall... See more

Response time

People report positive experiences with response time, highlighting fast communication and quick service... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have used CWH on 2 occasions. Once for a level 2 survey on a property purchase and another to help us redeem the help 2 buy loan. In both instances CWH were fantastic. The surveyors (Richard... See more

Company replied

Rated 5 out of 5 stars

We were really pleased that we had the survey as Wayne's very detailed and comprehensive report pointed out potential problems with the roof and drains that we would have otherwise not been aware of .... See more

Company replied

Rated 5 out of 5 stars

CWH Surveyors were very thorough…. I was going to buy a bungalow that I knew demanded a lot of attention as it needed updating, however I was made aware that the roof needed to be re felted and chimne... See more

Company replied

Rated 5 out of 5 stars

The team of Miles, the surveyor, and Liezl, the Head Administrator, went out of their way to assist me. The level 3 survey was comprehensive, all emails and phone calls were answered/returned prom... See more

Company replied


Company details

  1. Real Estate Surveyor
  2. Building Consultant
  3. Chartered Surveyor
  4. Surveyor

Written by the company

Providing Expert, Local Surveys and Valuations Across the East Midlands, Yorkshire, East Anglia & West Midlands. Our team of RICS Chartered surveyors have helped over 10,000 clients in the past five years.


Contact info

4.9

Excellent

TrustScore 5 out of 5

164 reviews

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1-star

No recent history of asking for reviews

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4.9

All reviews

(164)

159 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

We had an excellent experience with this company. We were provided with a quick service and a detailed report. We were also very happy with the after care. We had questions which were answered promptly and found our surveyor to be very polite and professional.

13 October 2025
Unprompted review
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Reply from CWH Surveyors

Thank you, Judith! We're delighted you were happy with both the report and our after care. We always want to ensure our clients feel fully supported — your kind feedback is really appreciated!

Rated 5 out of 5 stars

Fantastic and efficient

Efficient, excellent communication and helped with any queries I had . Thank you Archie

28 October 2025
Unprompted review
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Reply from CWH Surveyors

Thank you so much! We'll pass your kind words on to Archie — it's great to hear he was communicative and helpful throughout. We really appreciate the feedback!

Rated 5 out of 5 stars

Good interaction before and after the survey

Good interaction before the survey. VERY detailed survey, followed by the ability to talk to the surveyor after the survey had been delivered. An excellent service

15 October 2025
Unprompted review
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Reply from CWH Surveyors

Thank you, Tony! We're really pleased the survey was thorough and that our surveyor was on hand to talk things through afterwards. That post-survey support is something we value highly — thank you for the excellent feedback!

Rated 5 out of 5 stars

Great all round service

Extremely professional company. Competitive price and very thorough survey and report. Miles was particularly helpful with my follow up questions and gave good guidance.
Would thoroughly recommend.

20 October 2025
Unprompted review
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Reply from CWH Surveyors

Thank you, Roy! We'll pass your kind words on to Miles — it's great to hear his follow-up guidance was helpful. Your recommendation means a lot to the whole team!

Rated 5 out of 5 stars

Great company

Great service ,very professional,great communication would definitely recommend

24 October 2025
Unprompted review
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Reply from CWH Surveyors

Thank you, Anthony! We're delighted you found our service professional and communication great. Your recommendation is very much appreciated!

Rated 5 out of 5 stars

August Lodge Survey

The survey was carried out on time and the report followed in under a week and was very detailed. The findings were very useful, and highlighted one or two areas that need some attention. More importantly, it gave us the confidence to know the property we are about to purchase is in good sound condition.

23 October 2025
Unprompted review
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Reply from CWH Surveyors

Thank you, Keith! We're really glad the detailed report gave you the confidence you needed going into your purchase. That peace of mind is exactly what we're here for — best of luck with your new home!

Rated 5 out of 5 stars

Fast and Efficient

Fast, efficient service. Many thanks!

8 October 2025
Unprompted review
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Reply from CWH Surveyors

Thank you, Rory! We're pleased to hear the service was fast and efficient. We really appreciate the kind words!

Rated 5 out of 5 stars

John Walker was so helpful

John Walker was so helpful, friendly and knowledgeable, can't fault him, great surveyor and Kelly made it an easy service to book and arrange.

4 November 2025
Unprompted review
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Reply from CWH Surveyors

Thank you, Molly! We'll pass your lovely words on to John and Kelly — it's wonderful to hear the whole experience from booking to survey was smooth and friendly. We really appreciate the kind review!

Rated 5 out of 5 stars

Very professional

Very professional
Very helpful
Great communication
Dealt with upmost care
Recommended

15 October 2025
Unprompted review
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Reply from CWH Surveyors

Thank you so much, Darren! It's wonderful to hear you felt well looked after throughout. Your recommendation means a great deal to us — we really appreciate the kind words!

Rated 5 out of 5 stars

A top quality service

Excellent communication from the start and throughout the process.
A top quality, clear, transparent and comprehensive report.
Detailed follow up call to discuss the report.
A highly professional engagement that has given me confidence over the requirements at the property.
Thank you Richard.

20 October 2025
Unprompted review
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Reply from CWH Surveyors

Thank you, Tony! We'll pass your wonderful words on to Richard — it's brilliant to hear the report and follow-up call gave you the confidence and clarity you needed. We really appreciate the kind review!

Rated 5 out of 5 stars

Fantastic Service

We have used CWH on 2 occasions. Once for a level 2 survey on a property purchase and another to help us redeem the help 2 buy loan.

In both instances CWH were fantastic. The surveyors (Richard and Sophie) were very friendly and professional. They were prompt replying to emails / phone calls and provided the required documentation in a timely manner.

Overall very impressed with the level of service and will definitely be using them again for any future moves.

25 September 2025
Unprompted review
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Reply from CWH Surveyors

Thank you so much! We'll pass your wonderful words on to Richard and Sophie — it's fantastic to hear you've chosen us twice and that both experiences were positive. We look forward to helping you again in the future!

Rated 5 out of 5 stars

Did what was asked and professionally

Did what was asked and professionally

25 September 2025
Unprompted review
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Reply from CWH Surveyors

Thank you! We're pleased to have delivered exactly what was needed in a professional manner. Your feedback is very much appreciated!

Rated 5 out of 5 stars

House Survey

Very happy with the service provided by CWH Surveyors.

8 August 2025
Unprompted review
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Reply from CWH Surveyors

Thank you, Gareth! We're so pleased to hear you were happy with our service. It was a pleasure working with you!

Rated 4 out of 5 stars

Survey on a bungalow

The survey was carried out on the day that was booked. It would have been nice to get an email confirming that it was taking place - we weren't sure that it had happened until we received the report.

8 August 2025
Unprompted review
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Reply from CWH Surveyors

Many thanks for your email and review, which is greatly appreciated.

We do typically send out confirmation of the appointment date via email and text, which I note was carried out in this instance, however, if this was not received, please accept our apologies.

Rated 5 out of 5 stars

I would highly recommend this company

I would highly recommend this company. Amazing customer service and got the job done very efficiently. Will use again! Thank you

22 July 2025
Unprompted review
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Reply from CWH Surveyors

Thank you so much, Kristian! We're thrilled you were happy with our customer service and efficiency. We look forward to helping you again in the future!

Rated 5 out of 5 stars

Absolutely fabulous service from…

Absolutely fabulous service from beginning to end. I am buying an old, grade 2 listed cottage so was advised by a few people to get the best survey done which was fantastic! The survey was completed to utterly superb detail and has given me insight into things I need to do as soon as possible and also in the future. Richard also said I was welcome to go through it with him which was brilliant as he put my mind at ease and now I know what I need to do. His report is and will be invaluable as a tick off list as I gradually embrace listed building needs and requirements. He also gave me good contacts to give me quotes for work which I need to get completed which was fabulous, especially living almost 100 miles away and being unfamiliar with the local businesses.
I can highly recommend this company for professional service and advice.

8 September 2025
Unprompted review
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Reply from CWH Surveyors

Thank you so much for such a wonderful review! We're delighted Richard could provide such a thorough survey and take the time to walk you through everything. It's great to hear the report will be such a valuable resource as you take on your beautiful listed cottage. Best of luck with the work ahead!

Rated 5 out of 5 stars

Great overall experience

Clear communications, seamless interaction with estate agents, and really clear follow up for any questions. Made it very easy.

4 September 2025
Unprompted review
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Reply from CWH Surveyors

Thank you, Steven! We're glad the whole process felt seamless for you. Clear communication is something we really strive for, so it's great to hear it made a difference!

Rated 5 out of 5 stars

A very comprehensive survey

A very comprehensive survey conducted by Victoria Bocock from CHW surveyors. Victoria readily agreed to hold a follow up telephone conversation, and was able to offer clarification where required, which was most helpful.

12 August 2025
Unprompted review
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Reply from CWH Surveyors

Thank you, Steve! We're delighted Victoria could provide such a thorough survey and follow-up call. We'll be sure to pass on your kind feedback to her!

Rated 5 out of 5 stars

Highly recommended

Highly recommended. Excellent service, professional people. I bought a house with my mum last year, and used CWH to complete the survey because they were highly recommended, and we were not disappointed. Their team worked quickly and efficiently, and put a lot of effort into ensuring that all our questions were understood and, where needed, helped us find workable solutions. I was so impressed, that I'm now buying a place with my father and CWH were the first people I called. On both occasions, they have definitely gone the extra mile. David Hall (partner) and Phillip Chapman (Senior Surveyor) are incredibly experienced, diligent and take the time to explain everything in terms that we could understand. Kelly Hallam, one of the administrative team, is quick, friendly and very helpful. Very happy to highly recommend. Have used and would use again.

24 August 2025
Unprompted review
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Reply from CWH Surveyors

Thank you so much, Michael! It's a pleasure to have you return for a second time — and to have your father join us too! We'll pass your wonderful words on to David, Phillip, and Kelly. Comments like yours truly mean the world to the whole team!

Rated 1 out of 5 stars

House Survey - incompetent. Do not use

Extensive house survey undertaken and paid for, but totally lack of accountability for items not picked up ' by the 'experienced' surveyor and no acknowledgement of poor, unprofessional service provided when raised. Key items not picked up / acknowledged as any responsibility:-
- clearly visible and significant signs of damp in the ceiling
- a boiler with scorch marks on outer boiler casing
- 3 smoke / fire alarms that were at least 3 years beyond there shelf life

22 July 2025
Unprompted review
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Reply from CWH Surveyors

Thank you for your feedback following the survey carried out in 2023.

The RICS Home Survey Level 2 comissioned does not involve the carrying out of testing of services, however, the report gave specific details of when the heating system was last serviced (you were advised to obtain the service history from the seller), made clear recommendations regarding specific repairs highlighted in the service and that these should be checked prior to your legal commitment to purchase.

The smoke alarms were also referenced in the report, which stated that they were not tested.

Please feel free to contact the office if you have any further queries that you wish to discuss.

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