CWH Surveyors Reviews 

170
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 163 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally friendly, polite, and professional throughout the entire process. People really appreciate the prompt communication, quick scheduling, and efficient handling of all inquiries. Consumers are also very pleased with the thorough and detailed documents provided following every property assessment. Many individuals note that the team takes extra time to explain complex findings clearly and patiently answer follow-up questions. Happy buyers would strongly recommend these reliable professional services to anyone needing expert property assistance. Everyone involved feels well supported and genuinely cares about delivering outstanding results.

What people talk about most

Service

People report high satisfaction and appreciation for the professional, efficient service provided throughout... See more

Staff

Users describe positive interactions with staff, highlighting that team members are consistently... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting excellent communication... See more

User experience

Clients share positive opinions on user_experience, highlighting a very efficient and smooth process with... See more

Response time

Customers had positive experiences with response time, highlighting fast communication and quick turnaround.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have used CWH on 2 occasions. Once for a level 2 survey on a property purchase and another to help us redeem the help 2 buy loan. In both instances CWH were fantastic. The surveyors (Richard... See more

Company replied

Rated 5 out of 5 stars

After the initial conversation with both the officer and the surveyor carrying out the work. We arranged a time convenient to all concerned. Once the survey had taken place we waited approx 2 days f... See more

Company replied

Rated 5 out of 5 stars

The team of Miles, the surveyor, and Liezl, the Head Administrator, went out of their way to assist me. The level 3 survey was comprehensive, all emails and phone calls were answered/returned prom... See more

Company replied

Rated 5 out of 5 stars

CWH Surveyors were very thorough…. I was going to buy a bungalow that I knew demanded a lot of attention as it needed updating, however I was made aware that the roof needed to be re felted and chimne... See more

Company replied


Company details

  1. Real Estate Surveyor
  2. Building Consultant
  3. Chartered Surveyor
  4. Surveyor

Written by the company

CWH Surveyors is a team of RICS Chartered Surveyors providing expert, local property surveys and valuations across the East Midlands, West Midlands, Yorkshire, and East Anglia, including Norfolk and Cambridgeshire. Over the past five years we've helped more than 10,000 clients make confident, informed decisions about the properties they're buying, selling, or maintaining. We offer RICS Home Survey Level 2 for properties in reasonable condition, RICS Home Survey Level 3 for older, unusual, or heavily altered properties, and RICS Property Valuations for probate, divorce, Help to Buy, Right to Buy, and private sale purposes. We also provide expert witness property reports and work with a wide network of mortgage panel managers on behalf of corporate clients. Our surveyors are based locally in towns and cities including Nottingham, Leicester, Norfolk, Cambridge, and Grantham, which means the advice you get is grounded in genuine knowledge of the housing markets in your area — not a generic checklist. Clients consistently tell us that what sets us apart is the follow-through: clear communication before and after the survey, a phone call to talk through the findings, and reports that are thorough without being unnecessarily dense. Whether you require a Level 2 survey or a more detailed Level 3 Survey, we aim to give you a property-specific report delivered with clarity, so you know exactly what you're dealing with before you commit.


Contact info

4.9

Excellent

TrustScore 5 out of 5

170 reviews

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4.9

All reviews

(170)

164 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent professional service

Excellent professional service with insightful observations and superb clarity. The report was 78 pages and expertly laid out. Thank you

19 March 2026
Unprompted review
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Reply from CWH Surveyors

Thank you, Stuart! We're delighted the report met your expectations in both detail and clarity. Glad it proved a useful resource — thank you for choosing CWH Surveyors!

Rated 5 out of 5 stars

Outstanding service

From start to finish the service from this company has been outstanding and professional. Can’t recommend them enough, everyone in the team have always been friendly, helpful and have had a really good experience. So thank you.

1 December 2025
Unprompted review
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Reply from CWH Surveyors

Thank you, Zoe! It's lovely to hear the whole team made such a positive impression throughout. We really do care about every step of the experience, so feedback like this means a great deal. We hope your move goes brilliantly!

Rated 5 out of 5 stars

Professional Level 3 Home Survey Report

We were presented with a professional Level 3 Home Survey Report based on a thorough inspection of the Property. As a result we were able to make a reasoned and informed decision as to whether we would further our interest in the property. The report comprised guidance on planning for repairs, maintenance and/or upgrading the property. In addition to providing advice on the condition of the whole of the property it outlined the identifiable risk of potential or hidden defects while proposing the most probable cause(s) of the defects.
Upon receipt of the report we contacted the Surveyor Richard to help us fully understand the likelihood of the costs and timescale for identified repairs and
necessary work. Richard provided a very professional response and made recommendations as to any further actions for us to take before
committing to a purchase.

31 March 2026
Unprompted review
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Reply from CWH Surveyors

Thank you, Maxine! We're pleased the report gave you the clarity needed to make such an important decision, and that Richard was on hand to walk you through the detail afterwards. Best of luck with your purchase!

Rated 5 out of 5 stars

Comprehensive, clear and well set out report5th

I received a very well set out comprehensive level 2 report from Myles on the property I was hoping to purchase. The report was written in a way that I could easily understand and was able to negotiate a further reduction of £8k in the purchase price. Good communication, polite and helpful. Would highly recommend CWH Surveyors

5 March 2026
Unprompted review
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Reply from CWH Surveyors

Thank you, Carol! We're so pleased Myles delivered a report that was both thorough and easy to act on — a saving of £8k is a brilliant outcome! We'll pass your kind words on to him. Thank you for recommending us!

Rated 5 out of 5 stars

Excellent experience

Excellent experience. Super service, excellent customer care and prompt turnaround! Would recommend

9 March 2026
Unprompted review
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Reply from CWH Surveyors

Thank you, Kieran! Really glad to hear the service and turnaround hit the mark. We appreciate the recommendation and hope to be of service again in the future!

Rated 5 out of 5 stars

Excellent level 3 survey

We used Richard for level 3 survey on our new house. Prompt and reliable.
He provided a very comprehensive report on the house, which had undergone two extensions. He identified multiple issues with the house and talked us through all of these on the phone afterwards.
We had multiple queries after the survey - and he was always happy to talk us through these. Polite, professional and friendly throughout.
We would use the services of CWH again and highly recommend them to anyone requiring a survey. The survey was invaluable in making decisions about our house purchase.

5 March 2026
Unprompted review
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Reply from CWH Surveyors

Thank you, Alex! Richard will be really pleased to hear this — it's great that the report and follow-up conversations gave you confidence throughout the process. We'd be happy to help again, and thank you for the recommendation!

Rated 5 out of 5 stars

Professional and honest service - highly recommend!

My experience of using CWH Surveyors has been straight forward, honest, organised and professional. I made my enquiry, a few telephone calls and emails were exchanged (but nothing too overwhelming) with the surveyor assigned to me, Miles Hughes, and he explained the whole process to me in terms that I understood. No professional jargon!
The outcome of my survey allowed me to plan and prioritise the work that needed to be carried out and I am so pleased I had the survey because a job that I would not have considered had to be my main priority - a new roof!
I would highly recommend this company!

20 January 2026
Unprompted review
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Reply from CWH Surveyors

Thank you, Amanda! We're really pleased Miles made the process clear and jargon-free — and discovering that roof early was exactly the kind of outcome a good survey should deliver. We'll pass your lovely feedback on to him. Thank you for recommending us!

Rated 5 out of 5 stars

Property

Very efficient and detailed in the report of our chosen property

11 February 2026
Unprompted review
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Reply from CWH Surveyors

Thank you, Ricky! We're glad the report gave you a thorough and efficient picture of the property. We hope everything goes smoothly with your purchase!

Rated 5 out of 5 stars

Excellent service and comprehensive report

We are very happy with the service we received. The report is incredibly detailed, and Wayne was very easy to work with. He gave us a number of suggestions for resolving some of the issues he found, and made sure we understood every aspect of the report.

4 March 2026
Unprompted review
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Reply from CWH Surveyors

Thank you, Juliette! We're so pleased you were happy with the service and found the report so detailed. We'll pass your lovely feedback on to Wayne — it's great to know he made the whole process straightforward. We wish you all the best with your property!

Rated 5 out of 5 stars

We had an honest survey

We had an honest survey, done within the timeline we required.
We had a couple of questions we wanted to ask and they were answered very promptly.

19 February 2026
Unprompted review
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Reply from CWH Surveyors

Thank you, Lynda! We're pleased the survey was completed within your timeframe and that your questions were answered promptly. Honesty and clear communication are really important to us, so it's great to hear that came through. Best wishes!

Rated 5 out of 5 stars

Overall, a reliable and professional service that we would happily recommend.

We had a very positive experience with CWH Surveyors during our recent purchase.

Communication was clear and professional throughout, and the survey was thorough and easy to understand. We particularly valued the balanced approach, detailed without being alarmist, which helped us make informed decisions with confidence.

Follow-up questions were handled promptly and helpfully.

Overall, a reliable and professional service that we would happily recommend.

3 March 2026
Unprompted review
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Reply from CWH Surveyors

Thank you for such a lovely review, Annette! We're glad the survey was thorough yet balanced, and that follow-up questions were handled helpfully. That's exactly the experience we aim to provide. We wish you all the best with your purchase!

Rated 5 out of 5 stars

Very detailed and thorough service…

Very detailed and thorough service provided. The survey showed major issues with the build that we would have never known. Will 100% recommend using these for a house survey if you’re unsure of any defects. Excellent service !!!

13 February 2026
Unprompted review
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Reply from CWH Surveyors

Thank you for the great feedback! We're so glad the survey uncovered those important issues — that's exactly why a thorough survey matters. We really appreciate your recommendation and wish you all the best!

Rated 5 out of 5 stars

Trusted

Helpful, informative, professional. Without a doubt would recommend

16 February 2026
Unprompted review
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Reply from CWH Surveyors

Thank you so much, Louise! We're really pleased you found our service helpful, informative and professional. Your recommendation means a great deal to us. Best wishes!

Rated 5 out of 5 stars

Vital survey

We were really pleased that we had the survey as Wayne's very detailed and comprehensive report pointed out potential problems with the roof and drains that we would have otherwise not been aware of . In the end we pulled out of the proposed purchase but without CWH's help we could have ended up wasting thousands of pounds .

4 March 2026
Unprompted review
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Reply from CWH Surveyors

Thank you, Philip! We're so pleased Wayne's report helped you avoid a costly purchase. Wishing you the best of luck finding the right property!

Rated 5 out of 5 stars

The surveyors are very professional

The surveyors are very professional , have a vast knowledge of property issues, and are prepared to spent as much time as needed to discuss and explain any issues found on the survey, along with suitable solutions.

16 February 2026
Unprompted review
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Reply from CWH Surveyors

Thank you, Stephen! We're glad our team's professionalism and knowledge made a difference. Taking the time to discuss and explain findings is something we always strive for!

Rated 5 out of 5 stars

Very thorough and useful survey for…

Very thorough and useful survey for buying our new property. Staff were very friendly and helpful when contacted.

18 March 2026
Unprompted review
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Reply from CWH Surveyors

Thank you for your kind review! We're pleased the survey was thorough and helpful for your new property purchase, and that our staff made the experience a positive one!

Rated 5 out of 5 stars

Very friendly

Very friendly, thorough and efficient, great service

4 March 2026
Unprompted review
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Reply from CWH Surveyors

Thank you, Malcolm! We're thrilled you found our service friendly, thorough and efficient. We really appreciate your feedback!

Rated 5 out of 5 stars

Excellent service and good value for money

Very professional service. The level 2 report was comprehensive and written in a way that we could easily understand. Would definitely recommend. Everyone was nice to deal with and responsive.

5 February 2026
Unprompted review
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Reply from CWH Surveyors

Thank you, K Welch! We're delighted you found our Level 2 report comprehensive and easy to understand. Your recommendation means a great deal to us!

Rated 5 out of 5 stars

Comprehensive, clear and well set-out report

We received a very well set-out and comprehensive level 2 RICS Homebuyer Survey for the house we're hoping to buy. Myles, our surveyor, was extremely helpful before and after the survey, answering some questions we had. We felt the service we had was great, and we wouldn't hesitate to recommend CWH Surveyors.

27 February 2026
Unprompted review
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Reply from CWH Surveyors

Thank you, Isobel! We're so pleased Myles and the team provided a helpful and comprehensive service. We'd be happy to assist again in the future!

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