Looked at this style for a while before purchasing. Price was very good as it was significantly reduced from RRP. Delivery from purchase also good. No nonsense with order/delivery/ price , looks like... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Not being very knowledgeable about machining I have leaned on the sales support team at Cutwel to guide me through. The website is very good but when I had questions Nathan was able to help me. They w... See more
Company replied
Was having difficulty finding left hand thread taps but saw exactly what I was looking for on Cutwel’s website. Easy ordering process with a quick delivery. Good quality product (not Chinese).
Company replied
Cutwel have a great service overall. Their catalogue is full of the essentials and some other niche equipment which is very useful at times. The overall quality of their gear is great, especially cutw... See more
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Company details
Written by the company
Cutwel are one of the UK & ireland's leading engineering tooling suppliers. With over 25,000 products in stock and expertly trained staff, we can offer our customers unbeatable value and quality.
Contact info
Unit A, BD19 4DH, CLECKHEATON, United Kingdom
- 01924 869 610
- sales@cutwel.net
- cutwel.co.uk
4.4
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically takes over 1 month to reply
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What I think is important for others to…
What I think is important for others to know is the speed an efficiency with which Cutwels dealt with my order. The instrument that I ordered arrived well packaged and within the time scale quoted. I will happily order from this company again in the future.
8 February 2026
Reply from Cutwel
Thanks for taking the time to share this, we really appreciate it. Great to hear everything was handled quickly and that the instrument arrived safely and on time. That’s exactly how we want things to run.
Glad we’ve earned your trust, and we’ll be more than happy to help again whenever you need us.
Caroline@Cutwel.net
Reply from Cutwel
Thanks for the shout‑out! Lauren will be chuffed to hear this, she really does a great job. Appreciate you taking the time to leave a review.
Good ferm to deal with lots of…
Good ferm to deal with lots of experience staff and good product lines
6 February 2026
Reply from Cutwel
Thanks for the review! Great to hear you’ve had good experiences with us and found the team helpful, we’ve got a lot of knowledgeable people here who really know their stuff. Appreciate you mentioning the product range too. Thanks for choosing us.
Good service items good value for money
22 December 2025
Reply from Cutwel
Cheers for the review! Glad everything was spot on.
Great website easy to use and arrived…
Great website easy to use and arrived very quickly even though I live in the Channel Islands
7 February 2026
Reply from Cutwel
Thanks for the great review! Really glad the site was easy to use and that everything reached you quickly, especially all the way to the Channel Islands. Appreciate you choosing us.
Excellent service
User-friendly website, competitive pricing and excellent service so would recommend to anyone, even a model engineer like me!
31 January 2026
Reply from Cutwel
Thanks for the support, it genuinely makes a difference.
The website is very user friendly
The website is very user friendly, finding the tool you looking for quick and easier. Good value for money and quick delivery.
4 February 2026
Reply from Cutwel
Thanks so much for the 5 stars — really appreciate it
Very fast shipping and quality product
3 February 2026
Reply from Cutwel
Cheers for the review! Glad everything was spot on.
Just an absolutely solid company to buy from.
Just an absolutely solid company to buy from. You order tools, they're delivered the next day. What you receive is actually the thing that you ordered. You ring the customer service, it's a very pleasant, actual person on the line. You order the wrong things, they swap them for you. It's just a damn decent business. As small as I am as a customer, Cutwel will still be getting all of my business in terms of drills, etc from here on out. Thank you very much, Cutwel. You do a hell of a job.
24 January 2026
Reply from Cutwel
This really made our day. Thanks for taking the time to write something so thoughtful. We’re proper glad to hear everything’s been smooth for you, from the deliveries to the swaps to getting a real human on the phone. That’s exactly how we want things to work.
And honestly, it means a lot that you’d stick with us even as a “small” customer, no one’s small on our end. Really appreciate the trust and the kind words.
Thanks again for the cracking review. You’ve put a smile on a few faces here.
Misleading delivery times...
Placed order on a Friday and qualified for free delivery, but paid extra £18 for next day pre 10.30am delivery on a Saturday morning but did not receive until Monday Morning when products were no longer required...
23 January 2026
Reply from Cutwel
Thank you for taking the time to share your feedback. I'm really sorry that your pre‑10:30am Saturday delivery did not arrive as promised. I do understand how frustrating it is when a time‑critical order doesn’t reach you when needed.
Although your order qualified for free delivery, you paid an additional £18 for the timed Saturday service, and we agree that you did not receive the level of service you paid for. We have therefore arranged a full refund of the £18 carriage fee.
We’re reviewing this with our courier to prevent similar delays in the future. If there’s anything else we can help with, please feel free to contact our customer care team directly on 01924 869610 we’re always here to put things right.
Kind Regards
Caroline@Cutwel
Great Service.
16 January 2026
Reply from Cutwel
Thank you so much for your review, we really appreciate it. Great to hear you were happy with the service.
Kind Regards
Caroline@Cutwel
Great products
Great products, express delivery will be buying monthly same products. 5*****
14 January 2026
Reply from Cutwel
Thank you so much for the fantastic feedback, it really means a lot to us. We’re delighted you’re happy with the products and the express delivery.
Knowing you’ll be ordering monthly is the best compliment we could ask for. Thanks again for the 5 stars!
Kind Regards
Caroline@Cutwel
Reply from Cutwel
Thank you for the great feedback, i'm really pleased to hear you found our products good value and that they arrived in good time. We appreciate you taking the time to leave a review.
Kind Regards
Caroline@Cutwel
My experience with Cutwel
My experience with Cutwel, has always been excellent. Let down by their courier, DPD. Nothing wrong whatsoever with Cutwel, their products, or their service.
15 January 2026
Unprompted review
Reply from Cutwel
Thank you so much for your kind words, it really means a lot to hear that you’ve consistently had an excellent experience with us.
I'm sorry to hear DPD let things down on this occasion, and we’ll be following this up with them.
We appreciate your support and your confidence in our products and service, if you ever need us our customer support team are always at hand on 01924 869610.
Kind Regards
Caroline@Cutwel
Delivered to wrong address
Delivered to wrong address. Do not recognise the door it was delivered to.
13 January 2026
Reply from Cutwel
Thank you for taking the time to leave us a review, i'm very sorry your order was delivered to the wrong address, that shouldn’t have happened.
Replacements have been sent out, and I hope this has now put things right.
If anything is still unresolved, please contact us so we can help straight away on 01924 869610
Kind Regards
Caroline@Cutwel
Reply from Cutwel
Thank you for the great feedback, we're really glad to hear you’re happy with the quality. We appreciate you taking the time to leave a review.
Kind Regards
Caroline@Cutwel
Very happy to give five stars and…
Very happy to give five stars and recommend Cutwel as I placed an order which due to the DPD delivery company was not delivered. Even though Cutwel had not at that point received their goods back they still sent out a replacement parcel FOC. And they have an actual phone number for customer services not one of those annoying chat things. I don't need to buy much from Cutwel but every time I deal with them it is straightforward, from their technical support through to customer support.
8 January 2026
Reply from Cutwel
Thank you so much for the fantastic review, we really appreciate your kind words.
I'm sorry the courier let things down initially, but glad the replacement parcel reached you quickly.
It’s great to hear you’ve always found our team straightforward to deal with, from technical support through to customer services.
And yes, you’ll always reach real people with us, not chat bots. Your recommendation and five stars mean a lot.
Kind Regards
Caroline@Cutwel
It was easy to find and see the cutter…
It was easy to find and see the cutter I wanted and it was a good price. Ordering and payment was simple.
11 January 2026
Reply from Cutwel
Thank you for the great feedback, I'm really glad to hear you found the cutter easily and at a good price. It’s also wonderful to know the ordering and payment process was straightforward. We appreciate you taking the time to leave a review.
Kind Regards
Caroline@Cutwel
Reply from Cutwel
Thank you for the review, we’re really glad to hear you received the tools you needed on time. We appreciate you taking a moment to share your experience.
Kind regards
Caroline@Cutwel
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