Cut My Reviews 

21,625
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 5,795 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality of products, noting that items are cut to precise specifications and fit perfectly for their intended use. The ordering process is often highlighted as easy and seamless, supported by excellent and efficient customer service. Many people also appreciate the fast and prompt delivery, with products arriving well-packaged. However, some customers also noted occasional issues with delivery, including delays, changes to delivery dates, or lack of tracking information. A few people also experienced products arriving damaged in transit or with manufacturing defects like incorrect cuts, wrong dimensions, or scratches.

What people talk about most

Product

Users describe positive interactions with product, frequently praising the good quality, precise cutting, and... See more

Quality

Reviewers highlight positive aspects of quality, with many customers praising the fantastic quality of... See more

Delivery service

Customers consistently note positive experiences with delivery service, praising its swiftness, efficiency,... See more

Order

Customers had positive experiences with order, praising the ease of placing orders online and the helpfulness... See more

Service

Reviewers mention positive feedback about service, often highlighting its speed, efficiency, and overall... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very pleased with the hardwood plyboard board supplied. No marks, no warping, no splits. All edges sound. Cut to perfection. Packaging of the first order. Only downside was a delay of one week by the... See more

Company replied

Rated 5 out of 5 stars

What an amazing experience. Yes they cut a sheet of Plexiglass to order. Did it very well. The courier managed to damage it. Megan Roberts answered the phone to me. I had informed them by email prev... See more

Company replied

Rated 5 out of 5 stars

Excellent service, quality, & value. They let us know delivery was slightly delayed due to an issue with our order picked up on the quality check, excellent from our point of view meaning the panels... See more

Company replied

Rated 5 out of 5 stars

Really fast service, good quality products and finish. Has created a beautiful space! Would 100% use again. Only slight downside is that we didn't have any physical instructions in the packaging but... See more



Company details

  1. Do-it-Yourself Shop
  2. Acrylic Store
  3. Home Improvement Store
  4. Plastic Products Supplier
  5. Plywood Supplier
  6. Wood Supplier

About Cut My

Written by the company

Who We Are

Cut My is a UK-based manufacturer and online retailer specialising in cut-to-size plastic and wood, supplying made-to-measure products for home, DIY and trade projects.

We help homeowners, DIY enthusiasts and trade professionals save time by cutting materials accurately to your exact measurements, allowing you to focus on installing and completing your project. All products are manufactured in the UK and cut specifically to order using precision cutting equipment.

We take pride in delivering exceptional work that surpasses your expectations, thanks to our fast turnaround and outstanding customer service. If something isn’t quite right with your order, our Customer Experience team is here to help and will work with you to put it right.

What We Make

At Cut My, our aim is to save you time and effort by supplying accurately cut, made-to-measure materials.

Easy Online Ordering

Our online ordering system lets you enter your measurements and instantly see your product take shape using our built-in visualiser.

Where We’re Based

We’re based in West Sussex, UK. We offer a click-and-collect service. By appointment, you can also come and take a look at our sample selection and speak to our helpful Customer Experience team.

Contact us

For Trade & Professionals

We also offer hassle-free, time-saving solutions for Carpenters, Joiners, Cabinet Makers, Furniture Makers, Builders and Developers. You can order cut-to-size sheet materials, cabinet and shaker doors online, from simple sheets cut and edged to complex CNC cut designs primed and painted, we can help at Cut to Size.

Trade

Wall Panelling

Create feature walls with panelling strips or boards cut to your exact wall dimensions. Kits arrive ready to install and paint.

Replacement Windows and Glazing

Acrylic or Polycarbonate panels cut to size for greenhouses, sheds and garden buildings — lighter and stronger than glass.

Shelving

We offer a large range of made-to-measure shelving solutions from floating shelves to shelf boards in a range of colours and finishes.

Table Tops

Protect both your indoor and outdoor furniture with clear or coloured acrylic table tops.

Splashbacks

Transform your kitchen with our range of made-to-measure acrylic, glass and aluminium composite splashbacks. We cut to any size and can include precise cut-outs for sockets and switches.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

22K reviews

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4.6

All reviews

(21,625)

5,602 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent doors

Excellent doors, excellent service & very competitive price.

19 June 2026
Cut My logo

Reply from Cut My

Hi Allan,

We're thrilled to hear that you're pleased with our doors and the service you received. It’s always our aim to provide excellent quality at competitive prices, and your feedback truly motivates us.

Kind regards,
Cut My

Rated 5 out of 5 stars

Safety mirror glass cut to size…

Safety mirror glass cut to size accurately and delivered quickly. Thank you.

19 June 2026
Cut My logo

Reply from Cut My

Hi Jenny,

What a lovely review to receive! We’re thrilled to hear that your mirrored sheet was cut accurately and delivered quickly for you. Thank you for your kind words; we strive to ensure our customers have a seamless experience.

Kind regards,
Cut My

Rated 5 out of 5 stars

Excellent packaging

Arrived on time, very well packaged. Would recommend and use again.

19 June 2026
Cut My logo

Reply from Cut My

Hi Richard,

What a lovely review to receive! We're thrilled to hear that your order arrived on time and was well packaged. Thank you for your recommendation, and we look forward to welcoming you back again soon.

Kind regards,
Cut My

Rated 5 out of 5 stars

Excellent service

Excellent service - telephoned for advice regarding what I needed to cover an outdoor table top , most helpful and I was then able to order via the easy to use website, The perspex arrived quickly and was exactly what I needed.

15 June 2026
Cut My logo

Reply from Cut My

Hi Gillian,

We're thrilled to hear that you had such a positive experience with our service! It's wonderful to know that the advice you received helped you find the perfect solution for your outdoor table top. We take pride in providing an easy-to-use website and swift delivery, so it's great to see those aspects resonated with you. Thank you for taking the time to share your feedback, and we're here if you need any further assistance in the future.

Kind regards,
Cut My

Rated 5 out of 5 stars
Cut My logo

Reply from Cut My

Hi Clive,

We're thrilled to read your feedback about the smooth and easy transaction. Thanks for taking the time to share your experience with us!

Kind regards,
Cut My

Rated 5 out of 5 stars

Good service, good product

Would recommend

19 June 2026
Cut My logo

Reply from Cut My

Hi Shiva,

What a lovely review to receive! We’re thrilled to hear that you had a good experience with our service and that you're satisfied with your product. Your recommendation means a lot to us.

Kind regards,
Cut My

Rated 3 out of 5 stars

Project delays due to cutting errors!

This was my third order with CutMy, however, this was the first one without any errors, I believe that was because I had asked for the orber to be triple checked to ensure no errors, the order was delivered late but I expected it to be!

I would like to say that CutMy support was very helpful and managed to get the errors corrected as quickly as possible, the after sales service was good, however, apart from verbal appollogees for errors on my first two orders there was no offer of recompense for the mistakes that were made.

On both occasions, my projects were delayed due to having to wait for the correct size boards to be recut and delivered.

The first project was a Gerbilarium for our pet gerbils, so wasn't a massive issue being a little delayed, the second project was a bit more of an issue, it was a bunk bed room divider, so the delay has much more of an impact on my children as they had nowhere to sleep, due to the fact that I had to dismantle their beds to build the new ones!

All in all, the quality of the materials supplied is great, the ordering process is very easy, the delivery service is fine, however, you need to make sure that the items you receive are in fact the correct size that you ordered, especially if you are ordering multiple items of the same size, I WOULD RECOMMEND PUTTING A MESSAGE ON THE ORDER TO DOUBLE CHECK THE ITEMS! before sending it to you.

17 June 2026
Rated 5 out of 5 stars

Bespoke cuts

I like how easy it is to make the cuts bespoke and to select the style and colour, all of which feels bespoke, which is especially important for someone like us with non-standardised measurements in our house. Great product and quick delivery, thank you.

5 June 2026
Cut My logo

Reply from Cut My

Hi Izabela,

We’re thrilled to hear that you found our bespoke cutting process easy and that you enjoyed selecting the perfect style and colour for your needs. It’s wonderful to know that we could cater to your non-standardised measurements and provide a product that meets your expectations so well. Quick delivery is something we strive for, and we're delighted it made a positive difference for you. Thank you for sharing your experience with us!

Kind regards,
Cut My

Rated 5 out of 5 stars

Excellent communication and very…

Excellent communication and very helpful when I ordered the wrong size! Gave a me a full refund and assisted with the new reorder. Great product fits perfectly

19 June 2026
Cut My logo

Reply from Cut My

Hi Fasil,

We’re delighted to hear that our communication made your experience smooth and enjoyable! It’s wonderful that you found our help valuable when addressing the sizing issue and that your new order fits perfectly. Thank you for sharing your positive feedback about our products and service.

Kind regards,
Cut My

Rated 5 out of 5 stars

Easy to order great produce & excelent…

Easy to order great produce & excelent delivery

18 June 2026
Cut My logo

Reply from Cut My

Hi there,

We’re so pleased to hear that you found the ordering process easy and were happy with the quality of our products. It’s wonderful to know that everything was delivered excellently too.

Kind regards,
Cut My

Rated 4 out of 5 stars

Excellent product perfectly cut

Excellent product perfectly cut. Delivery was rather expensive and took longer than expected

18 June 2026
Cut My logo

Reply from Cut My

Hi Patrick,

What a lovely review to receive! We're delighted to hear that you found our product was perfectly cut and met your expectations. We appreciate your feedback regarding the delivery costs and timing, as we're always looking for ways to improve our service.

Kind regards,
Cut My

Rated 5 out of 5 stars

The bespoken product arrrived in…

The bespoken product arrrived in perfect condition, it seems to be of very good quality, the cut was exactly what I chose.

18 June 2026
Cut My logo

Reply from Cut My

Hi Rafael

We’re delighted to hear that your bespoken product arrived in perfect condition and that the quality met your expectations! It’s wonderful to know that the cut was just as you specified. Thank you for sharing such positive feedback with us!

Kind regards,
Cut My

Rated 5 out of 5 stars

Good quality and perfectly cut to size…

Good quality and perfectly cut to size as required,fast delivery and well packed,will be buying again thankyou

18 June 2026
Cut My logo

Reply from Cut My

Hi Ray,

What a lovely review to receive! We're thrilled to hear that the quality of our products and the perfect fit met your expectations. It's also great to know that you appreciated our fast delivery and careful packaging. We can't wait to welcome you back for your next order.

Kind regards,
Cut My

Rated 5 out of 5 stars

Item was exactly as ordered and was…

Item was exactly as ordered and was delivered promptly

18 June 2026
Cut My logo

Reply from Cut My

Hi Harry,

What a lovely review to receive! We're thrilled to hear that your item was exactly as ordered and that it reached you promptly. Your satisfaction is our top priority, and we appreciate your feedback immensely.

Kind regards,
Cut My

Rated 5 out of 5 stars

Frosted perspex

Ordering was easy and especially liked the preview so i could see it before committing to it. My only negative would be delivery. It stated a specific day for delivery so i organised a day off to be in for it coming, however it changed to a different day two days later then i got an email saying it was going to be delayed. No tracking available with APC so had no idea when it was arriving til about two hours before.

4 June 2026
Cut My logo

Reply from Cut My

Hi Vikky,

What a lovely review to receive. We’re thrilled that you found our ordering process easy and appreciated the preview feature; it’s wonderful to hear how it helped you visualise your purchase. However, we completely understand your frustration regarding the delivery delays — we strive to provide timely updates and apologise for any inconvenience this may have caused with your plans. Your feedback about the tracking issue is invaluable to us, and we’ll certainly take it into consideration as we continue to improve our service.

If there’s anything else you’d like to discuss, please feel free to reach out directly.

Kind regards,
Cut My

Rated 5 out of 5 stars

Magnificent Customer Service

What an amazing experience. Yes they cut a sheet of Plexiglass to order. Did it very well.
The courier managed to damage it. Megan Roberts answered the phone to me. I had informed them by email previously. She was so very helpful. Replacement sheet cut and delivered. Packaged like it was fine China.
Magnificent customer service. Truly without equal. Her job title Customer Experience Specialist.

8 July 2026
Unprompted review
Cut My logo

Reply from Cut My

Hi Philip,

What a lovely review to receive! We’re delighted that your bespoke plastic sheet was cut to your satisfaction and that the delivery met your expectations. It’s unfortunate that the courier caused damage, but we’re thrilled to hear Megan could assist you so effectively with the replacement. We pride ourselves on exceptional customer service, and it’s heartening to know that our efforts are appreciated.

Thank you once again for your wonderful feedback!

Kind regards,
Cut My

Rated 5 out of 5 stars
Cut My logo

Reply from Cut My

Hi Steven,

What a lovely review to receive! We're thrilled to hear you found our website spot on and appreciate your feedback. Your satisfaction means the world to us.

Kind regards,
Cut My

Rated 5 out of 5 stars

Perspex for a display case.

Clean, clear Perspex cut exactly to the sizes requested and accurate to the millimetre.
Dispatched quickly and well protected for transit.

18 June 2026
Cut My logo

Reply from Cut My

Hi Philip,

What a lovely review to receive! We’re thrilled to hear that the Perspex was cut exactly to your specifications and arrived in perfect condition. It’s our priority to ensure safe and efficient delivery for all our products, so your feedback really means a lot to us.

Kind regards,
Cut My

Rated 5 out of 5 stars

Well priced, easy to design bespoke and order, great quality, fast turnaround.

Needed 3 different bespoke sheets. Easy to design and order. Great quality. Well priced. Arrived within a day. Superb!

18 June 2026
Cut My logo

Reply from Cut My

Hi Pat,

What a lovely review to receive! We're thrilled to hear that you found our bespoke sheets easy to design and order, and that they met your expectations in terms of quality and price. It's fantastic that they arrived so quickly as well – we always aim for a fast turnaround.

Kind regards,
Cut My

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