Cushon Reviews 

New work pension provider. Have tried on 2 occasions to transfer other pensions into my cushon account. Transfer time advertised as 6 weeks taking 4months and current request from beginning of July still ongoing! Different excuses every time I contact them. Endless phone calls to both parties from myself to solve an issue created by Cushon.
My recent transfer failed because cushon received my request beginning of July but didn't apply for the transfer until mid September, meaning that the original value of the full transfer had grown significantly and nowhere near matched the original value of the transfer request. Now, over 4 month after original request they say they received an incorrect reference number and are waiting for new one to be sent. Apparently that rightly or wrongly is my responsibility, would never have known if I hadn't rang them to see what the hold up was.
Summary: - pension doing well.
- Transferring pensions in is a stressful nightmare with no end in site.
- communication non existent.
- prepare to do your own chasing, endless phone calls and emails.
- Hate to think what service would be like if transferring pension out, drawing on my pension at 55, or god forbid if I die in the mean time.
NAT WEST / CUSHON must do better!

I would highly recommend NatWest cushon all the staff are amazing they answer your queries and go the extra mile too help can’t thank them enough

Asked a question and got a perfect answer with precise directions. Could not have asked for more.

Customer service

Matt and Tracy were very helpful and quick to respond to my questions definitely made the experience that bit easier for me to understand and get my inquiry sorted many thanks to you both

Open honest and constructive information from the get go.

The customer service team were very effective. They responded quickly until the issue was resolved.

There are transactions missing on my transaction history. I requested that they check/audit my account. I contacted them on 30/08/25. I have sent emails and phoned. Todays date is 15/10/25 and they are still looking into my query. This is totally unacceptable and the impression I am getting is that they do not know what they are doing. A month and a half later and no result!

Jon Bussiness bank manager been great

They were quick to respond to my email and were very helpful

We recently changed our workplace pension provider from Nest to Cushon. The process was painless and the implementation team (shout out to Lewis!) was very helpful and quick to respond to any queries we had.
The platform itself is very user friendly, both from a business perspective and as an employee.
Would definitely recommend.

Really efficient and nice 👍

Quick response to any questions that I had👍

Great customer service ,great communication skills and great prospect in terms of banking ,and also investment place which .makes me feel that my money is safe and if am going into any investment it's a mouth watering and a progressive one

Very informative and helpful with all needs. Always keep you up to date. App very easy to use. Would highly recommend.

Exceptional service. Quick, efficient and effective.