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Cushon Reviews 

1,944
•
TrustScore 4.5 out of 5

4.5

Retirement Scheme Provider
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Review summary

Created with AI, based on recent reviews

Considering 375 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service and user-friendly app, making pension management straightforward. Many reviewers highlight the ease of consolidating multiple pension pots into one, simplifying their financial planning with minimal effort. The staff are frequently commended for their helpfulness, quick responses, and professional support during various processes, alongside clear communication. However, some people mentioned dissatisfaction with customer service, citing unhelpful responses or slow progress on problems. A few others also felt the app or website could be problematic, especially when attempting to withdraw funds or transfer pensions out, leading to frustration.

What people talk about most

User experience

Customers had positive experiences with user experience, frequently praising the app's ease of use and... See more

Customer service

Clients share ambiguous opinions on customer service, with some reviewers praising the great customer... See more

Service

Customers consistently note positive experiences with service, particularly praising the ease and efficiency... See more

Application

Reviewers highlight positive aspects of the app, with many finding it simple, easy to use, and navigate for... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Cushon Workplace Pensions are so easy to use due to their amazingly simple App. I can log in to see my balance and recent transactions. I am alerted, by email, when a new contribution arrives. Plus I... See more

Rated 5 out of 5 stars

We recently changed our workplace pension provider from Nest to Cushon. The process was painless and the implementation team (shout out to Lewis!) was very helpful and quick to respond to any querie... See more

Rated 5 out of 5 stars

First off, the app is easy to navigate. They tracked all my pensions with other company and put them together in one pot. I can also see the estimated amount by the age of 65, which is very much encou... See more

Rated 5 out of 5 stars

A great, helpful and personable company with staff who know the product - which was a breathe of fresh air after the previous provider. It's a big decision to change service both for the company and... See more

Company details

  1. Retirement Scheme Provider
  2. Investment Service

About Cushon

Written by the company

Cushon by WTW

Cushon is a fintech workplace savings and pension business, using its world-leading financial technology to bring innovation to workplace savings to help people get comfortable with saving and investing.

In 2026, Cushon was acquired by WTW. Before then, while it was part of the NatWest Group, it was formerly known as NatWest Cushon.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.5

All reviews

(1,944)

373 reviews in the last 12 months

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Rated 5 out of 5 stars

Monthly Updates

Great idea to receive monthly updates of your pension, never had this from other providers only yearly updated. great app very easy to use and set up.

4 October 2025
Unprompted review

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