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Currenxie Reviews 

219
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 46 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent customer service, noting the team's helpfulness, responsiveness, and professional approach to inquiries, often going above and beyond. Many people find the platform user-friendly and intuitive, appreciating the clear interface and straightforward processes for managing finances. Reviewers also highlight the fast transaction speeds and prompt responses, making for an efficient and reliable service overall. However, some customers also noted significant issues with customer support, reporting that their inquiries were ignored or met with automated, unhelpful replies without clear explanations or timelines. A few other people also felt that there were problems with payment processing, including money being taken without transfers completing, experiencing delays, or facing difficulties in withdrawing funds from their accounts.

What people talk about most

Customer service

Customers had positive experiences with customer service, highlighting the support as responsive, helpful,... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that everything is clear,... See more

Response time

Reviewers highlight positive aspects of response time, with many praising the wonderful and fast service.... See more

Payment

Consumers find payment to be ambiguous, with many reporting significant issues such as delayed transfers,... See more

Service

Users describe positive interactions with service, highlighting its speed, competence, and reliability. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

So far, my experience with Currenxie has been excellent. The transaction speed is fast, the software is user-friendly, and there have been no issues with international transactions. Moreover, thei... See more

Company replied

Rated 4 out of 5 stars

We are highly recommending for Currenxie opening due safe transaction and high supporting. However the feature transaction are very less compared to statrys and X-Tranfer like payment tracking, MT103... See more

Company replied

Rated 4 out of 5 stars

When I encountered issues, the support team was quite fast, detailed, and ensured safety.

Company replied

Rated 4 out of 5 stars

I recieve payments from my customers in account the same day they send me. That is the biggest plus point for me.

Company replied


Company details

  1. Financial Institution

Written by the company

Currenxie is a financial services company for the borderless economy. Our Global Account platform gives businesses a one-stop finance app for global growth. Features include a multi-currency digital wallet, on-demand virtual bank accounts, worldwide payments, currency exchange, and instant Visa cards. We value technology, user experience, and service.


Contact info

4.0

Great

TrustScore 4 out of 5

219 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 88% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.0

All reviews

(219)

48 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Our trusted payment partner

We have been working with Currenxie for almost 2 years and we’re very satisfied with the service. All our financial transactions have been processed extremely efficient and at best rates. As a small consultancy firm we depend on smooth, fast transactions and Currenxie fully delivers.

14 September 2023
Unprompted review
Rated 5 out of 5 stars

I cannot say enough good things about…

I cannot say enough good things about working with Currenxie. Transferring funds, KYC processes, opening accounts and general support is quick and I have not had a single issue so far...

14 September 2023
Unprompted review
Rated 5 out of 5 stars

Currenxie, more than an online bank.

Currenxie is an efficient online bank.

When opening account with currenxie, it was the first time we moved to 'online' bank. We were anxious. But Currenxie provided much more than what we epexted:
- Simple Internet Banking platform,
- Excellent Customer support, with prompt and efficient answers. The contacts always reply inline with our demands, we never lose time explaining same thing again like you can face with other platform,
- Their team really tried - and succeeded - in understanding our needs,
- Costs transactions and conversion fees are spot on!

14 September 2023
Unprompted review
Rated 5 out of 5 stars

Reliable

Currenxie as a bank has been a great experience for my company! Good phone support, fast transactions, and easy to use via web or app.

14 September 2023
Unprompted review
Rated 5 out of 5 stars

Professionals you can trust

Professionals you can trust . Great service prompt answers. Very user friendly system significant cost benefits us using this system

1 September 2023
Unprompted review
Rated 5 out of 5 stars

Great onboarding

Great onboarding, fast and responsive support. Good product, good rates for exchanges, fast transactions. I much recommend them

1 September 2023
Unprompted review
Rated 5 out of 5 stars

4.9 stars, almost perfect

The service delivers exactly what I need, easy, secure and fast.
The only comment I have is that there is no option to cancel one account if we opened one by mistake.

13 September 2023
Unprompted review
Rated 1 out of 5 stars

Online tea startup rejected for no reason

We are associates based in Quebec. We opened a new trading company in Canada - Yuville International Inc. - and based it in Alberta for strategic reasons. Our intention was to import tea from China and sell it through Amazon and through our own website in different parts of the world including Canada. We applied for a Currenxie account. We provided them with all required informations but we were rejected for absolutely no reason. We don't know why they have decided to reject a start-up at its very early stage.

18 August 2023
Unprompted review
Currenxie logo

Reply from Currenxie

Dear Denis, we understand your frustration and regret the disappointing result. If you believe there was an error with your documentation you are always welcome to request your case be re-opened or apply again in the future. Unfortunately the details of compliance reviews cannot be disclosed. Thank you for your understanding.

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