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Currenxie Reviews 

218
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 46 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent customer service, noting the team's helpfulness, responsiveness, and professional approach to inquiries, often going above and beyond. Many people find the platform user-friendly and intuitive, appreciating the clear interface and straightforward processes for managing finances. Reviewers also highlight the fast transaction speeds and prompt responses, making for an efficient and reliable service overall. However, some customers also noted significant issues with customer support, reporting that their inquiries were ignored or met with automated, unhelpful replies without clear explanations or timelines. A few other people also felt that there were problems with payment processing, including money being taken without transfers completing, experiencing delays, or facing difficulties in withdrawing funds from their accounts.

What people talk about most

Customer service

Customers had positive experiences with customer service, highlighting the support as responsive, helpful,... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that everything is clear,... See more

Response time

Reviewers highlight positive aspects of response time, with many praising the wonderful and fast service.... See more

Payment

Consumers find payment to be ambiguous, with many reporting significant issues such as delayed transfers,... See more

Service

Users describe positive interactions with service, highlighting its speed, competence, and reliability. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

So far, my experience with Currenxie has been excellent. The transaction speed is fast, the software is user-friendly, and there have been no issues with international transactions. Moreover, thei... See more

Company replied

Rated 4 out of 5 stars

We are highly recommending for Currenxie opening due safe transaction and high supporting. However the feature transaction are very less compared to statrys and X-Tranfer like payment tracking, MT103... See more

Company replied

Rated 4 out of 5 stars

When I encountered issues, the support team was quite fast, detailed, and ensured safety.

Company replied

Rated 4 out of 5 stars

I recieve payments from my customers in account the same day they send me. That is the biggest plus point for me.

Company replied


Company details

  1. Financial Institution

Written by the company

Currenxie is a financial services company for the borderless economy. Our Global Account platform gives businesses a one-stop finance app for global growth. Features include a multi-currency digital wallet, on-demand virtual bank accounts, worldwide payments, currency exchange, and instant Visa cards. We value technology, user experience, and service.


Contact info

4.0

Great

TrustScore 4 out of 5

218 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 88% of negative reviews

Typically replies within 2 weeks

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4.0

All reviews

(218)

48 reviews in the last 12 months

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Rated 5 out of 5 stars

Recommendations and evaluation for Currenxie.com

To anyone reading this:

I am very satisfied with the service and support team at Currenxie. I highly recommend that everyone open an account through currenxie.com and experience excellent account service for themselves.

All my service requests were answered within 24 hours and clarified to the end. Where else can you get service like that today!

Incoming payments are credited within a very short time. The accounts you get at Currenxie are excellent accounts at the best banks with a top rating.

That's not all: you get all this for a relatively low service fee.

I can therefore recommend Currenxie with a clear conscience.

Best regards,
Werner

29 November 2024
Unprompted review
Currenxie logo

Reply from Currenxie

Hi Werner. Thank you for taking time to leave a positive review. We're grateful for your support and look forward to continuing to provide you with great service.

Rated 5 out of 5 stars

"Seamless FX and Wire Transfers with Currenxie – Highly Recommended!"

Our company operates in multiple countries and works with various banks, and Currenxie is by far the best platform for FX conversions and wire transfers.

The service is fast and highly efficient—nothing but praise and a strong recommendation.

It's true that the compliance process and account opening can take some time, roughly one month, but once set up, everything runs seamlessly.

26 November 2024
Unprompted review
Currenxie logo

Reply from Currenxie

Thank you for taking the time to share your feedback. We're delighted that you're enjoying your experience with us. Please don't hesitate to reach out if there's anything else we can do for you.

Rated 5 out of 5 stars

Easy and prompt

Online cabinet is easy to navigate. Processes are concise and intuitive. Prompt execution and support.

15 November 2024
Unprompted review
Currenxie logo

Reply from Currenxie

Thank you for the positive review! ⭐️

Rated 1 out of 5 stars

Currenxie no longer responds to my…

Currenxie no longer responds to my emails, this is what we call an unreliable bank. The service is super bad and your account is just closed without a valid reason.

EDIT:
They lie! I only offer education, nothing more. This is a simple service with zero risk. I also answered all questions via email.

But CURRENXIE is good at making people's lives difficult. So I warn everyone, do not use this bank! Better use other banks.

4 November 2024
Unprompted review
Currenxie logo

Reply from Currenxie

Our compliance team had evidence that this individual was trading in an industry prohibited by our T&Cs. When asked about this, he refused to answer any questions and instead threatened legal action and negative reviews. Due to his refusal to discuss the matter, we had to close his account.

Rated 1 out of 5 stars

Currenxie froze our account on Friday…

Currenxie froze our account on Friday to make extra verifications. We already sent the required documents and we still don't have any answer from them.

It is Monday today and we are supposed to start working on projects for 2 clients. However, since our account has not been credited and we cannot make withdrawals, we have advised our clients to recall all their transfers and make payments through another platform.

Disappointed with Currenxies response times.

Update November 4th. They closed our account after an internal review. Never have we ever had clients willing to contact Currenxie to approve their transfers but that wouldn't be enough to support our transfers. Compliance department is full of unprofessional individuals.

21 October 2024
Unprompted review
Rated 1 out of 5 stars

Vicious cycle of Losing money and Clients - STAY AWAY


We have been waiting for our payments (4) to be "reviewed" since the 19th , We sent all required paperwork, Follow ups Everyday And had 0 response from Compliance until the clients started calling back payments since we cant give them the service Until we get paid , This bank will put you through vicious cycle and still ignore all your Emails and start charging you call back fess with money never was credited what a joke .
And we are not the only one suffering I heard from other Companies being held for 3 weeks with 0 explanation.
Stay away from this bank/ Service it will waste your Time, Money and Customers.

Date of experience: August 28, 2024

28 August 2024
Unprompted review
Rated 5 out of 5 stars

As a business person

As a business person, finding a multi-currency bank account with the lowest fees is very rare. In my business, payments come from multiple countries, and we are able to successfully receive them thanks to Currenxie for their excellent support and great platform.

17 August 2024
Unprompted review
Currenxie logo

Reply from Currenxie

Thank you Akshay for taking time to share your experience. Appreciate your kind words.

Rated 5 out of 5 stars

Currenxie is the best!

Currenxie is great. Easy to onboard and the site is easy to use. Prices are great and costomer service gives a fast reply if you ever have questions.

1 July 2024
Unprompted review
Currenxie logo

Reply from Currenxie

Thank you for the positive review, Beverly! Glad to hear you're enjoying Currenxie. We'll pass your sentiments on our client service team.

Rated 1 out of 5 stars

Peculiar rules for banks and payment…

Peculiar rules for banks and payment providers. As a retailer, we can't ask for nationality when someone transfers money to buy cosmetics. Currenxie stopped our payments and held customers' money for more than 3 days till now. Asked to provide private information about the customer plus nationality, and address, business relation. We can't confirm payment and ship goods, which damaging our trust with the clients.

15 August 2024
Unprompted review
Currenxie logo

Reply from Currenxie

Hello Luda. We're sorry for the unfortunate situation you experienced. Our compliance team followed standard checks for cases where multiple payments are received from an individual payer. Our client service team has confirmed all funds have now been successfully credited. If you have any other questions please do reach out to us at support@currenxie.com and we'll be happy to help.

Rated 5 out of 5 stars

Best EMI in HK

Currenxie has been our partner for almost 2 years now, providing us top level financial solutions for our company based in Hong Kong.

6 August 2024
Unprompted review
Currenxie logo

Reply from Currenxie

Thank you for the positive review, Fernando! Your support is most appreciated and we look forward to continuing our partnership.

Rated 5 out of 5 stars

Very smooth experience

Very smooth experience: both as a card for business and for wire transfer and as a main bank account for receiving money. Highly recommended!

1 August 2024
Unprompted review
Currenxie logo

Reply from Currenxie

Your feedback is much appreciated! Thank you for choosing us and sharing your experience.

Rated 5 out of 5 stars

Highly recommend Currenxie global banking services

Our company was onboarded to Currenxie in the beginning of 2024. From the moment we signed in, we liked the friendly user interface and we were very surprised how the team of Currenxie works professionally and in a prompt way. What impressed us the most is the competitive service fee, transparency and honesty exhibited throughout the process. Based on our own experience we highly recommend Currenxie to anyone in need of reliable and trustworthy global banking services. Currenxie's exceptional service, expertise, and dedication to customer satisfaction have earned our trust and loyalty.

27 June 2024
Unprompted review
Currenxie logo

Reply from Currenxie

Thank you for your wonderful review! We're glad to know you are pleased with Currenxie and our services.

Rated 5 out of 5 stars

Great finacial platform

I have been using Currenxie as a financial platform for more than two years now for two of my companies, and I found it just smart.
Effortless transactions, prompt and helpful customer service, and competitive pricing.
I am planning to onboard one more company soon

4 June 2024
Unprompted review
Currenxie logo

Reply from Currenxie

Thank you for your kind review, Andrea! We look forward to supporting your business(es) for years to come!

Rated 5 out of 5 stars

Perfect for our business

Our business started using Curenxie as a secondary option for international business.
We activate in IT Consulancy and Project Management & Development and are a Small business.

We have been using them for several months now and everything works well, no issues whatsoever.
Their fees are also better than some competitors, not necesary the cheapest but with the Frendly and Smart Support (real people not AI) plus Realiable services tops the costs.

Now we see Curenxie as our primary services provider.
And we do agree with their motto: "One account to replace them all."

1 May 2024
Unprompted review
Currenxie logo

Reply from Currenxie

Thank you for the kind words! Your feedback is much appreciated.

Rated 5 out of 5 stars

Very good service, low fees

I have been using them for several months now and everything works well, no issue whatsoever doing transfers. Their fees are also a lot lower than some competitors.

1 May 2024
Unprompted review
Currenxie logo

Reply from Currenxie

Thank you for taking time to post your positive review - and for choosing us to support your business. It's wonderful to know we're meeting your expectations.

Rated 5 out of 5 stars

An International Business Account

We have been using Currenxie for our forex needs for quite a long now, and their multi-currency account has helped us get our funds quickly, easily and with better rates. Also, their support is very personalized and efficient, but the user interface still has chances for improvement.

26 April 2024
Unprompted review

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