This Banking App is really helpful. Their team is not only friendly, but also devotedly for all our questions. Communication via email always well supported within 24 hours, sometimes they call direc... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great customer service experience, prompt payments and reactions. The con is the Limited Interface, which can have more options and could be better streamlined for people that make heavy use of the... See more
Company replied
As always excellent!! No doubt to choose Currenxie over other fintechs out there. The platform works smooth and the fees are quite low. Maybe not the lowest fees, but the service deserves it and the... See more
Company replied
CURRENXIE is EXCELLENT. Customer Support is THE BEST. The MOST prompt, professional, efficient, friendly and helpful with SPECIAL THANKS to Ms. Becca, Mr. Immanuel and Mr. Wan. SINCERELY.
Company replied
Company details
Written by the company
Currenxie is a financial services company for the borderless economy. Our Global Account platform gives businesses a one-stop finance app for global growth. Features include a multi-currency digital wallet, on-demand virtual bank accounts, worldwide payments, currency exchange, and instant Visa cards. We value technology, user experience, and service.
Contact info
Hong Kong
- sales@currenxie.com
- currenxie.com
4.1
Great
216 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 87% of negative reviews
Typically replies within 2 weeks
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Flexible
Flexible. Fast. Easy. Clear. Great support and cutomer service
All a bank account needs.
5 May 2026
Reply from Currenxie
Hi Javier,
Thank you for your five stars!
We are pleased to hear that you find are enjoying our services.
It is our goal to provide a versatile platform that adapts to your business needs while providing clear and responsive Client Support.
We appreciate you choosing Currenxie and look forward to continuing to support your business!
Fast and serious onboarding and…
Fast and serious onboarding and application. Easy to use. Good service.
5 May 2026
Reply from Currenxie
Hi Fabrice,
Thank you for the five stars!
It’s great to know that the setup process was smooth and the platform has been intuitive for you to navigate. We’ve worked hard to strip away the usual friction in onboarding, so it’s rewarding to see it's making a difference.
We appreciate you being with us.
blocked my money for days and blocked…
They were supposed to refund my balance on May 5th. They still haven't done this. And they are not responding to my emails either.blocked my money for days and blocked my account whiteout any reason
They still dont give the money back! they no answer anymore my emails!
I have been waiting for my refund since April. The deadline of May 5th has passed. You have stopped responding to my emails. If the funds (MT103 proof) are not provided within 24 hours, I will file a formal report with the FCA (UK) and the Customs and Excise Department (Hong Kong). I will also post this experience on every major review platform
2 May 2026
Reply from Currenxie
Hi Jeroen,
I have escalated your case to our team. We will reach out to you via your registered email as needed and see how we can help.
Reply from Currenxie
Hi Vu Phong Dang,
Thank you for sharing your five star rating!
We are thrilled to hear that you find our performance to be excellent.
Providing a reliable and high-quality service is our top priority, and we're glad we could meet your expectations.
We appreciate your continued support!
Fast and efficient.
5 May 2026
Reply from Currenxie
Hi Alloffshore Capital Ltd,
We really appreciate you taking the time to share your feedback.
We're glad to hear that your experience with Currenxie has been fast and efficient.
We strive to keep our global payments process as streamlined as possible for our clients, and it’s great to know we are succeeding for you.
Thank you for choosing Currenxie!
Reply from Currenxie
Hi Morten,
Thank you for the wonderful review, we are so pleased to hear that you find our services easy, flexible, and fast.
It's our goal to provide a versatile platform that adapts to your business needs, so this is fantastic to hear.
We look forward to continuing to support your business!
Good Customer Support
When I encountered issues, the support team was quite fast, detailed, and ensured safety.
2 April 2026
Unprompted review
Reply from Currenxie
Hi HaiDang, thank you for the feedback.
It is great to hear that our support team’s speed and attention to detail stood out to you. Ensuring a safe and efficient experience for our clients is a top priority for us.
We appreciate your support, and please feel free to reach out to our team for anything in the future!
My experience with the banking platform…Smooth Banking Service and Fast Support Team
My experience with the banking platform has been very positive. The interface is easy to use, and everything runs smoothly. Most importantly, the customer service team is responsive and helpful
26 March 2026
Unprompted review
Reply from Currenxie
Hi Karen, we are glad to hear that you're enjoying a smooth experience with our platform's interface.
It’s also great to know that our support team’s speed and helpfulness have stood out to you.
We aim to keep our service as fast and efficient as possible to help your business run without interruptions.
We appreciate your support, and please don’t hesitate to reach out if you need anything going forward!
Reliable banking partner for eCommerce businesses
As an eCommerce business, we have been using Currenxie for several years, and overall our experience has been very positive.
The platform is simple, intuitive, and easy to use, which is exactly what you need when managing daily business finances. The interface is clean and straightforward, making it easy to handle transactions, track balances, and operate across multiple currencies without complications.
What stands out the most is their customer support. Whenever needed, their team is available by phone, and if not, they respond to emails very promptly and professionally. Issues are handled efficiently, and communication is always clear.
Overall, Currenxie has been a reliable and convenient banking solution for our business, and we are happy to continue using their services.
24 March 2026
Unprompted review
Reply from Currenxie
Hi there, we're happy that Currenxie has been reliable and convenient solution for your eCommerce business over the last few years!
We are also pleased to know that our platform’s interface and features are effectively meeting your daily financial requirements.
Thank you especially for your compliments regarding our Support team: providing clear, professional, and efficient communication is a top priority for us.
We sincerely appreciate your continued trust in Currenxie, and we look forward to supporting your business for many more years to come.
Please feel free to reach out to our team should you need anything in the future!
rejected for no apparent reason
I applied to open an account for a European SaaS company, but was rejected for no apparent reason. It's probably more flexible to open an account with a bank than with risky services.
9 March 2026
Unprompted review
Reply from Currenxie
Hi Denys, thank you for the feedback.
As a regulated payment services provider, we are required to follow global standards and internal risk assessments when reviewing applications.
While we understand it is disappointing when we are unable to support a business, we unfortunately cannot disclose specific details regarding why an application may not meet our requirements due to the nature of the review process and in accordance with our compliance obligations.
We appreciate your understanding and wish you success with your business.
Excellent services.
Excellent services.
The platform is secure, easy to use, and overall reliable.
The support is responsive, and always helpful.
We are very satisfied with the cooperation and always recommend their services to our partners.
4 March 2026
Unprompted review
Reply from Currenxie
Hi there, it’s great to see that our platform’s security and reliability are meeting your business needs!
We especially appreciate the recommendation to your partners and your compliments to our team.
Thank you for choosing Currenxie, and please feel free to reach out to our team for anything in the future.
Fast and Helpful Customer Service!
Excellent customer service! Feature for card-only team visibility was live before even their email, applied it immediately, and it's perfect. Lightning-fast and helpful support. Highly recommended!
3 March 2026
Unprompted review
Reply from Currenxie
Hi Lucile, thank you for the feedback, and it’s excellent to hear that the Multi-Card feature is already proving useful for your team!
We always strive to be as proactive as possible, so we’re happy the team was able to get you set up and operational so quickly.
We’ve shared your kind words with everyone involved, it really makes our day to hear such positive results.
Please feel free to reach out to our team for anything in the future.
We experienced an issue wIssue Resolved with Timely Responsehich took some…
We experienced an issue which took some time to resolve, but the response was timely and the matter was eventually resolved.
28 February 2026
Unprompted review
Reply from Currenxie
Hi D Shah, thank you for sharing your experience.
While we always aim for the quickest resolution possible, some matters require extra care to ensure everything is handled correctly.
That said, we are very glad to hear that the team was able to resolve this for you effectively.
We appreciate your patience throughout the process, and please feel free to reach out to our team for anything in the future!
Removed all my funds from Currenxie…
Removed all my funds from Currenxie Bank due to serious concerns around support and account handling.
My account manager stopped responding to messages, and support requested unnecessary documentation for transfers between my own company accounts. To avoid any operational or liquidity risk, I decided to withdraw all funds and discontinue using the service.
Based on this experience, I no longer trust this bank.
22 January 2026
Unprompted review
Reply from Currenxie
Hi Ard, we are sorry to hear about your experience.
As a regulated payment services provider, we are required to follow global standards, which include requesting specific documentation and updating our service offerings to ensure compliance.
We understand these processes can occasionally be frustrating, although they are necessary for our ongoing service provision.
Regarding your concerns about communication, we would value the opportunity to look into this further.
Please feel free to reach out to our Client Support team so we can review the specific details of your case and see how we can best assist you.
So far excellent service
So far excellent service. Very low fees and very good customer support.
7 January 2026
Unprompted review
Reply from Currenxie
Hi George, thank you for the feedback!
It was a pleasure assisting with your recent setup, and we are glad we could help clarify your specific requirements and get everything moving forward for you.
It is also great to hear that our competitive fee structure meets your business needs.
We appreciate your continued support and look forward to working with you, please feel free to reach out to our team anytime.
Great banking and service desk
Excellent banking solution for receiving and paying in many currencies. Very low fees; excellent rates based on average FX-rate at moment of transfer.
Both their website and app are clear, concise and easy to use.
You can apply for Visa debit card to pay or draw cash at ATMs around the World. You can set your own limit for the card easily through the app/website based on how much money is in your account. The card is free and there is a money-back deal on card transactions.
But a special mention should be their outstandingly excellent customer service with not just fast follow up; but actual helpful support and solutions by friendly and knowledgeable people. And yes; you can get them on the phone as well !
30 September 2025
Unprompted review
Reply from Currenxie
Really appreciate the fantastic review, Frederik. Delighted our support team could help you so quickly. We’ll pass your thanks on to the team!
CURRENXIE is EXCELLENT
CURRENXIE is EXCELLENT. Customer Support is THE BEST. The MOST prompt, professional, efficient, friendly and helpful with SPECIAL THANKS to Ms. Becca, Mr. Immanuel and Mr. Wan. SINCERELY.
17 October 2025
Unprompted review
Reply from Currenxie
Thanks so much, Robin. It means a lot to hear our customer support made a difference. We’re always just a message away.
Very good client support experience
I have a professionnal account with Currenxie and so far I'm happy withe the service.
Client Support Executive service is very responsive, professionnal and efficient.
15 October 2025
Unprompted review
Reply from Currenxie
Thanks for taking the time, Laurent. Your positive words about our team’s responsiveness made our day. We’ll keep it up.
Great customer service
My issue with the App on my iOS got solved quickly. A special thanks to Alexis, Client Support Executive, who helped me a lot in solving this problem. Highly recommended.
15 October 2025
Unprompted review
Reply from Currenxie
Thank you, Kai. Hearing that we’re helpful and friendly is exactly what we aim for. Ping us anytime.
This Banking App is really helpful
This Banking App is really helpful. Their team is not only friendly, but also devotedly for all our questions.
Communication via email always well supported within 24 hours, sometimes they call directly. We're happy with them
9 October 2025
Unprompted review
Reply from Currenxie
We're so grateful, thank you. It’s wonderful to hear our support team provided helpful, practical solutions. We’ve shared your feedback.
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