culturehustle Reviews 

1,996
TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Looking at 411 reviews, most reviewers were somewhat happy with their experience overall. However, many customers report significant issues with orders, experiencing extremely long waiting times for products that often do not arrive. People frequently mention a lack of effective customer service, receiving only automated or vague responses to inquiries. Numerous consumers also express dissatisfaction with the refund process, stating they have not received their money back despite repeated requests. Conversely, some people were satisfied with the products, describing them as amazing, cutting-edge, and unique for artists. Many praised the quality of the materials, finding them inspiring and effective. A few reviewers also noted helpful and personal customer service.

What people talk about most

Product

Clients share ambiguous opinions on product, with many praising the unique, high-quality artist materials and... See more

Order

Customers had negative experiences with order fulfillment, with many reporting that their products never... See more

Response time

Users describe negative interactions with response times, frequently reporting a lack of genuine follow-up... See more

Customer service

Customers consistently note negative experiences with customer service, describing it as disappointing and... See more

Refund

Reviewers highlight negative aspects of refund, with many reporting that they never received a refund despite... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Ordered in December because they promised delivery before Christmas. No delivery. Two months later and their customer service response is "Sorry! We'll look into it". No follow up until I follow up an... See more

Rated 1 out of 5 stars

Been waiting since Jan 2nd. Order not shipped. Horrible automated email replies. They've got to be in drugs to be this bad. It's taken so long I actually found other vendors for the glow pigment... See more

Rated 1 out of 5 stars

Similar experience to the other one star reviews. Placed an order early January and still don't have the paint. No response from a real person - just an AI stock answer. No refund has been issued desp... See more

Rated 1 out of 5 stars

I have used this company for years- great, innovative products, fast shipping. I placed an order last June and still haven’t received it. I’ve sent countless emails, all with bot answers siting lost... See more


2.9

Average

TrustScore 3 out of 5

2K reviews

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No recent history of asking for reviews

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2.9

All reviews

(1,996)

385 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing materials and mission

Amazing materials and mission. My purchase arrived well before advertised in perfect condition. I have also become dependent on the pinkest pink dry pigment, 100% would recommend

13 June 2026
Unprompted review
Rated 5 out of 5 stars

Super quality

Super high quality materials. Smooth order process, admittedly despatched outside of the stated window however I ordered at a busy time so it’s understandable. Overall would 100% recommend

16 May 2026
Unprompted review
Rated 1 out of 5 stars

A complete scam

A complete scam. Nearly 6 months after placing an order AND BEING CHARGED, no product, no delivery date, not even a projected delivery date. My order now shows as non-existent on their web site. All I get in response to enquiries are excuses and platitudes.

12 June 2026
Unprompted review
Rated 3 out of 5 stars

The paint is great

The paint is great, but the shipping times are ABYSMAL. I thought I got scammed but I did finally get the paint.

23 March 2026
Unprompted review
Rated 1 out of 5 stars

Would give zero stars if possible

Would give zero stars if possible. I have ordered from this company multiple times but never again.
They will steal your money.
Ordered in November of 2025, never shipped, never replied to my very nice emails other than their automated replies. Came out in April that they had a disruption to their American distribution center (5 months after the “supposed” incident) continued checking in on my order and they continued to tell me they were “looking into it.”
I finally replied to one of their emails that they stole my money (CAPS were involved) and I believe it was after that email that they cancelled my order AND DID NOT REFUND ME.
Illegal. Scam. Do not support.

27 November 2025
Unprompted review
Rated 1 out of 5 stars

Do NOT buy from them!

Do NOT buy from them!! I ordered in August 2025 and they never shipped the items. Reached out and was ignored. Just checked the order on their internal tracking site 6/2/26 after getting a promo email. No order found. If you buy from them, they will not ship your order unless you issue a chargeback imo. So sad they used to be great.

2 June 2026
Unprompted review
Rated 1 out of 5 stars

Never got my items

Never got my items. Last June I bought paint from this company. They never sent the order. I contacted them 3 times through email and 6 times through social media. They promised they were “personally overseeing the problem.” I never got a refund or my paints. I will never recommend them or buy from them again. I wish I could give 0 stars.

30 June 2025
Unprompted review
Rated 1 out of 5 stars

Dont waste your money.

I placed an order at the beginning of November and when it hadn't arrived by late January I reached out to them to find out what was going on. It has now been four months of going back and forth with their totally human and not AI customer service and about a dozen different humans that aren't AI slopbots have "personally taken over my order". Despite this I have still not received my order or a refund, or even so much as an explanation of what is going on.

If you are intent on pissing away your money there are more fun ways to do that then purchasing from CultureHustle.

29 May 2026
Unprompted review
Rated 1 out of 5 stars

I have been waiting a year

I have been waiting a year for my orders to be fulfilled. Previously my orders were sent and in two cases it took several months. The last two orders I have placed have not arrived and 12 months have passed. The email responses from the company assure me my order is being prioritized and yet nothing has been dispatched. The owner professes to be an artist yet has no sense of responsibility to provide the materials that are paid for and needed by the artists support his company.

27 June 2025
Unprompted review

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