culturehustle Reviews 

1,995
TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Looking at 411 reviews, most reviewers were somewhat happy with their experience overall. However, many customers report significant issues with orders, experiencing extremely long waiting times for products that often do not arrive. People frequently mention a lack of effective customer service, receiving only automated or vague responses to inquiries. Numerous consumers also express dissatisfaction with the refund process, stating they have not received their money back despite repeated requests. Conversely, some people were satisfied with the products, describing them as amazing, cutting-edge, and unique for artists. Many praised the quality of the materials, finding them inspiring and effective. A few reviewers also noted helpful and personal customer service.

What people talk about most

Product

Clients share ambiguous opinions on product, with many praising the unique, high-quality artist materials and... See more

Order

Customers had negative experiences with order fulfillment, with many reporting that their products never... See more

Response time

Users describe negative interactions with response times, frequently reporting a lack of genuine follow-up... See more

Customer service

Customers consistently note negative experiences with customer service, describing it as disappointing and... See more

Refund

Reviewers highlight negative aspects of refund, with many reporting that they never received a refund despite... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Ordered in December because they promised delivery before Christmas. No delivery. Two months later and their customer service response is "Sorry! We'll look into it". No follow up until I follow up an... See more

Rated 1 out of 5 stars

Been waiting since Jan 2nd. Order not shipped. Horrible automated email replies. They've got to be in drugs to be this bad. It's taken so long I actually found other vendors for the glow pigment... See more

Rated 1 out of 5 stars

Similar experience to the other one star reviews. Placed an order early January and still don't have the paint. No response from a real person - just an AI stock answer. No refund has been issued desp... See more

Rated 1 out of 5 stars

I have used this company for years- great, innovative products, fast shipping. I placed an order last June and still haven’t received it. I’ve sent countless emails, all with bot answers siting lost... See more


2.9

Average

TrustScore 3 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.9

All reviews

(1,995)

384 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Innovation is the leading item

Innovation is the leading item about this company...also a driving force for being unique and caring about the world and artists. Of course, less expensive shipping to USA would be great!

20 June 2026
Unprompted review
Rated 1 out of 5 stars

Purchased product back in March

Purchased product back in March, I never received anything. After trying to be patient I gave it until June and checked again with their site and it then showed that they had canceled my order at the end of May. This is weird because I was never notified or refunded. I emailed to get some help and someone told me they would be back to me as soon as possible. I never heard back from anyone and ended up needing to dispute the consulting with my bank.

20 June 2026
Unprompted review
Rated 1 out of 5 stars

Beware

I ordered paint from this company on 01/07 with a lead time of one week. However, I did not receive the material until 03/05. During that time, I sent 5 emails to the company, including 2 requests to cancel the order due to delay and lack of response. None of my emails received a response, and no effort was made to address or resolve my concerns.

7 January 2026
Unprompted review
Rated 1 out of 5 stars

No Delivery or Refund

I placed an order in June 2025 and, one year later, it has still not been shipped.

I have followed up multiple times and formally requested a refund in January 2025. Despite this, I have only received vague responses saying they are “checking with the team”, with no resolution.

This has been an extremely frustrating experience. At this point, this is clearly a failure to supply and failure to refund.

I would strongly caution others before ordering.

3 June 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT ORDER FROM THIS VENDOR

DO NOT ORDER FROM THIS VENDOR. I placed an order in early May of 2025 and never received it. I emailed many times over the course of about 9 months and got only AI generated replies. There appears to be no customer service department. Request a charge back through your credit card or bank as soon as possible since you will be unable to contact a real person at Culture Hustle to get a refund.

17 June 2026
Unprompted review
Rated 5 out of 5 stars

Unique products

Unique materials that I’ve yet to find anywhere else! I tried having a local paint company match something which I started with the Ultra black and non of the people had any clue! That was pretty cool

15 June 2026
Unprompted review
Rated 5 out of 5 stars

All artists should experiment and push…

All artists should experiment and push the boundaries of their art and at Culture Hustle they consistently come out with new and innovative products that give artists the tools needed to push their art beyond their comfort zone. Culture Hustle gives artists not just the tools to play and create but also the inspiration.
P.S. I am not Anish Kapoor

8 June 2026
Unprompted review

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