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Cullen Jewellery Reviews 

11,129
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 6,436 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, helpfulness, and friendly approach, making the entire process comfortable and enjoyable. Reviewers highlight the personalized service and consultants' ability to understand preferences, guiding them without pressure through a wide variety of stunning product options. The overall user experience is frequently described as stress-free and memorable, with clear explanations and valuable insights provided by the team. People feel well-informed and confident in their decisions, noting that the service transforms what could be an overwhelming process into an exciting and special journey.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, knowledge, and friendly... See more

User experience

Customers consistently note positive experiences with user experience, often highlighting the helpfulness and... See more

Product

Users describe positive interactions with product, highlighting the stunning and beautifully designed rings... See more

Service

People report positive experiences with service, often describing it as exceptional and above expectations.... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness and patience... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ella was unbelievable. My partner came in extremely nervous about the experience and Ella put her at ease immediately. Ella was able to answer any questions we had and supported us in finding the perf... See more

Company replied

Rated 5 out of 5 stars

This is the first time getting my customised engagement and wedding rings. I love Cullen designs. We had an exceptional customer service from Laura and the team. Laura is very experienced and knowledg... See more

Company replied

Rated 5 out of 5 stars

We had such a wonderful time shopping for an engagement ring with the help of Angelique! She is so knowledgeable and so sweet. I loved her energy/ enthusiasm and really made the whole process of findi... See more

Company replied

Rated 5 out of 5 stars

We had such a great experience with Olivia M while shopping for our wedding rings. She was so friendly, welcoming and relaxed, and never made us feel rushed or pressured. She took the time to understa... See more

Company replied


Company details

  1. Jeweler
  2. Diamond Dealer
  3. Jewelry Designer
  4. Jewellery Manufacturer
  5. Jewelry Repair Service
  6. Jewelry Store

Written by the company

We make special occasion jewellery that everyone can feel good about. Our engagement rings and fine jewellery feature only carbon neutral lab grown diamonds and moissanite. Using skill and care, our in-house jewellers combine tradition with beautiful design, all while being kind to the earth. Each piece is more than special — it’s a sign of love, made the right way to last forever.


Contact info

5.0

Excellent

TrustScore 5 out of 5

11K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

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5.0

All reviews

(11,129)

6,321 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing Experience with Sara in the London Showroom

We visited Cullen Jewellery's London Showroom on 14th July to shop for engagement rings and we got assigned a wonderful advisor, Sara.
Before our appointment, I emailed Sara with some of my preferences and what I think I would like, and on the day of my appointment she had everything set up and ready to go. She also had additional stones/rings displayed so I could see a wider range. I ended up selecting my engagement ring with a different stone than what I thought I wanted, so Sara really does have an eye for this!

Sara was so helpful and knowledgable on the day of the appointment. She was so funny as well. We had the absolute best experience with her. Everything from our appointment was summarised in a follow up email and she has also been extremely helpful in our email exchanges.
Sara is working with us closely to iron out a few remaining details, but I will 100% be returning to purchase our wedding bands in the future :) Thanks a million <3

14 July 2026
Unprompted review
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Reply from Cullen Jewellery

Hi Mary-Kate,

Thank you so much for taking the time to leave such a lovely review. It truly means a lot.

It was such a pleasure meeting you both and being part of such an exciting milestone. I'm so glad we were able to explore lots of different options together and find the diamond that felt just right - sometimes those are the best surprises!

It's been a pleasure helping you through the process, and I'm looking forward to finalising the last few details with you.
I can't wait to continue this journey with you both, and hopefully help you find your perfect wedding bands when the time comes.

- Sara A 🤍✨

Rated 5 out of 5 stars

Very friendly

She was lovely and super helpful and supportive :)

16 July 2026
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Reply from Cullen Jewellery

Thank you Fadya, it was so lovely meeting you! - Shania W

Rated 5 out of 5 stars

Fantastic Experience

Fantastic experience. Thanks for helping us purchase a beautiful engagement ring.

16 July 2026
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Reply from Cullen Jewellery

Thank you for the lovely review, Jasmine!
- Hayley A

Rated 5 out of 5 stars

Molly made the experience fun and…

Molly made the experience fun and exciting! Even so I was there alone, she made me feel like I was with a friend. She showed me everything I was looking for and more and I felt like I had a better understanding of all the facets of engagement ring design and what to look out for.

16 July 2026
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Reply from Cullen Jewellery

Hi Aseel,
Thank you so much for the kind review! It was so lovely having you in the showroom! - Molly S

Rated 5 out of 5 stars

Amazing

Amazing! Hayley was insightful, patience and extremely knowledgeable! I can’t Thankyou enough for helping me choose the ring!

14 July 2026
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Reply from Cullen Jewellery

Thank you for such a kind review! I am so glad you enjoyed your experience here with me.
- Hayley A

Rated 5 out of 5 stars

As someone that has little knowledge…

As someone that has little knowledge about jewellery, I was initially very overwhelmed. Brittany was such a welcoming help to the whole process. She guided me through every step and answered all of my questions without making me feel silly. Can’t imagine where I’d be without the assistance, she was great!

16 July 2026
Unprompted review
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Reply from Cullen Jewellery

Thanks so much for the review! Really glad I could help out :) - Brittany C

Rated 5 out of 5 stars

Can not recommend Ally enough

Can not recommend Ally enough. From start to finish she was amazing and I could not have asked for better service.

15 July 2026
Unprompted review
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Reply from Cullen Jewellery

Thank you so much Kyle! - Ally S

Rated 5 out of 5 stars

Caitlin and the team were incredibly…

Caitlin and the team were incredibly friendly and helpful. We walked in not knowing much and left feeling informed and confident in a decision. We can’t thank the team enough for their exceptional service.

16 July 2026
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Reply from Cullen Jewellery

Hi Jake! Thank you for taking the time to leave a review. It was a pleasure to assist you - Caitlin A

Rated 5 out of 5 stars

Incredible Service by Ella

Ella was unbelievable. My partner came in extremely nervous about the experience and Ella put her at ease immediately. Ella was able to answer any questions we had and supported us in finding the perfect ring for us. The level of service provided by Ella was above and beyond an expectations we had. We felt extremely comfortable and thoroughly enjoyed making our choice to purchase through Cullen.

15 July 2026
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Reply from Cullen Jewellery

Hi Ricky, It truly was a pleasure to assist you both thank you for taking the time to leave me a review - Ella G

Rated 5 out of 5 stars

Everything was well presented and…

Everything was well presented and spoken with great options

16 July 2026
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Reply from Cullen Jewellery

Thank you for such a kind review, Simon! I am so glad you enjoyed your experience here with me.
- Olivia B

Rated 5 out of 5 stars

Such a friendly and positive experience

We had an amazing experience at Cullen Jewellery thanks to Sophia. She was incredibly friendly, welcoming and professional from start to finish. She took the time to explain every step of the process, answered all of our questions clearly, and made choosing our wedding rings such an enjoyable and stress-free experience.

Thank you, Sophia, for making such an important milestone so special. We would highly recommend Cullen Jewellery, and especially Sophia, to anyone looking for engagement or wedding rings!

11 July 2026
Unprompted review
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Reply from Cullen Jewellery

Hey James! Thank you so much for this kind review :') It was my absolute pleasure helping you and Mack pick out wedding bands! Excited for the big day!! - Sophia S

Rated 5 out of 5 stars

Jayde was great

Jayde was great! Would highly recommend, great attention to detail.

15 July 2026
Unprompted review
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Reply from Cullen Jewellery

Thank you so much for your kind words Lachlan - Jayde E

Rated 5 out of 5 stars

Thanks Brittany for the fantastic help

Thanks Brittany for the fantastic help. She was extremely informative and very helpful with helping me decide on the right engagement ring for my partner.

16 July 2026
Unprompted review
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Reply from Cullen Jewellery

Thanks, Anthony! Happy to help :) - Brittany C

Rated 5 out of 5 stars

Seamless experience

Seamless experience, Hayley was very helpful in assisting us with picking our wedding rings. Even cleaned my fiancé’s engagement ring while we were there. Couldn’t recommend highly enough

4 July 2026
Unprompted review
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Reply from Cullen Jewellery

Thanks so much, Connor, for your kind words. It was my pleasure to have you both in the showroom.
- Hayley A

Rated 5 out of 5 stars

Caitlin was great

Caitlin was great. Made the whole process really simple and straightforward and was happy to answer any questions. Would highly recommend!

15 July 2026
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Reply from Cullen Jewellery

Thank you so much :) It was lovely to meet you both! - Caitlin A

Rated 5 out of 5 stars

An outstanding experience at Cullen Toronto

My experience with Truth at the Cullen Toronto showroom has been exceptional, and I cannot recommend her and their team enough. From the first interaction, through continued emails that followed our visit, the experience has been thoughtful, kind, curious and ultimately, so human. Truth feels like a friend and trusted advisor, which means the world when it comes to a purchase of this kind. As a sales professional, experiencing a top tier sales process is rare and deeply appreciated. Thank you, Truth!

12 December 2025
Unprompted review
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Reply from Cullen Jewellery

Mercedes, thank you so much for your incredibly kind words. ❤️ It truly means the world to hear that you felt supported every step of the way and that I could be a trusted advisor throughout such an important decision. Helping create an experience that feels thoughtful, personal, and pressure-free is exactly what I strive for, so your feedback is incredibly meaningful. Wishing you and your partner all the very best, and thank you again for your trust! ✨
– Truth J

Rated 5 out of 5 stars

Fantastic experience

Fantastic experience, couldn’t ask for better. Claire was 10/10 and so helpful.

4 July 2026
Unprompted review
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Reply from Cullen Jewellery

Thank you so much for your lovely review! I’m so glad you had such a fantastic experience. It was an absolute pleasure helping you, and I truly appreciate your kind words. Wishing you all the best on this exciting journey! 💛
- Claire C

Rated 5 out of 5 stars

Very good at explaining stuff to me as…

Very good at explaining stuff to me as I have no clue about anything to do with engagement rings! Helped me a lot and very good at listening to what I wanted and helped out with advice I needed to hear

15 July 2026
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Reply from Cullen Jewellery

Thank you so much for taking the time to leave me feedback! It has been an absolute pleasure assisting you! - Golsa S

Rated 5 out of 5 stars

10/10 experience

10/10 experience
Darius was the best! So knowledgeable and fun. We had a great first time shopping and Darius made all the difference. Couldn’t recommend more!

11 July 2026
Unprompted review
Rated 5 out of 5 stars

My partner and I visited the showroom…

My partner and I visited the showroom in Kew where we sat down with Kit. She was very knowledgeable and guided us through the selection process and answered every little detail. It was a very memorable and pleasant experience and I would highly recommend consulting someone like Kit.

10 July 2026
Unprompted review
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Reply from Cullen Jewellery

Hi Dean, thank you so much for your lovely review! I am so glad I was able to take your appointment :) - Kit B

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