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Cullen Jewellery Reviews 

11,123
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 6,436 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, helpfulness, and friendly approach, making the entire process comfortable and enjoyable. Reviewers highlight the personalized service and consultants' ability to understand preferences, guiding them without pressure through a wide variety of stunning product options. The overall user experience is frequently described as stress-free and memorable, with clear explanations and valuable insights provided by the team. People feel well-informed and confident in their decisions, noting that the service transforms what could be an overwhelming process into an exciting and special journey.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, knowledge, and friendly... See more

User experience

Customers consistently note positive experiences with user experience, often highlighting the helpfulness and... See more

Product

Users describe positive interactions with product, highlighting the stunning and beautifully designed rings... See more

Service

People report positive experiences with service, often describing it as exceptional and above expectations.... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness and patience... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ella was unbelievable. My partner came in extremely nervous about the experience and Ella put her at ease immediately. Ella was able to answer any questions we had and supported us in finding the perf... See more

Company replied

Rated 5 out of 5 stars

This is the first time getting my customised engagement and wedding rings. I love Cullen designs. We had an exceptional customer service from Laura and the team. Laura is very experienced and knowledg... See more

Company replied

Rated 5 out of 5 stars

We had such a wonderful time shopping for an engagement ring with the help of Angelique! She is so knowledgeable and so sweet. I loved her energy/ enthusiasm and really made the whole process of findi... See more

Company replied

Rated 5 out of 5 stars

We had such a great experience with Olivia M while shopping for our wedding rings. She was so friendly, welcoming and relaxed, and never made us feel rushed or pressured. She took the time to understa... See more

Company replied


Company details

  1. Jeweler
  2. Diamond Dealer
  3. Jewelry Designer
  4. Jewellery Manufacturer
  5. Jewelry Repair Service
  6. Jewelry Store

Written by the company

We make special occasion jewellery that everyone can feel good about. Our engagement rings and fine jewellery feature only carbon neutral lab grown diamonds and moissanite. Using skill and care, our in-house jewellers combine tradition with beautiful design, all while being kind to the earth. Each piece is more than special — it’s a sign of love, made the right way to last forever.


Contact info

5.0

Excellent

TrustScore 5 out of 5

11K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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5.0

All reviews

(11,123)

6,314 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brittany was great

We had a wonderful experience at Cullen thanks to Brittany. She was knowledgeable, professional, and took the time to answer our questions without ever making us feel pressured. We really appreciated her gentle approach and that she gave us plenty of space to discuss our options together. It made the whole experience enjoyable and comfortable.

17 July 2026
Unprompted review
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Reply from Cullen Jewellery

Thanks guys, it was great having you in the showroom :) - Brittany C

Rated 5 out of 5 stars

Had an amazing experience from start to…

Had an amazing experience from start to finish! Regan was so lovely and guided us through all aspects when choosing my ring! The entire appointment felt so relaxed and Regan was amazing in ensuring all our questions were answered! Thanks Regan!

16 July 2026
Unprompted review
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Reply from Cullen Jewellery

Hi Kerry, thanks so much for the review! I'm really glad you enjoyed the appointment with me and that it felt relaxed and informative; it's exciting times! 😄
- Regan S

Rated 5 out of 5 stars

Hayley was very helpful and…

Hayley was very helpful and knowledgeable, she assisted our decision making and ensured we were satisfied with all aspects of the ring whilst providing valuable insights into the things we were liking and not liking. We did not feel rushed or pressured at all and really enjoyed the experience.

16 July 2026
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Reply from Cullen Jewellery

Thank you for such a lovely review, Franics! I appreciate your kind words, and am pleased to know you enjoyed our time together looking for your dream ring!
- Hayley A

Rated 5 out of 5 stars

Bella was amazing

Bella was amazing! She was super knowledgeable and showed us some great options! It was an overall great experience!

12 June 2026
Unprompted review
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Reply from Cullen Jewellery

Thank you so much for the review Shawna! I hope you guys are doing well ☺️- Bella Z.

Rated 5 out of 5 stars

Claudia was amazing!!

Claudia was amazing!!! My sister and I wanted to shop for our engagement rings together, and Claudia made the experience effortless and fun! She listened to what we wanted, made amazing suggestions, and helped us lock in on a few options. Neither me or my sister knew much about engagement rings, but with Claudia’s expertise, we left feeling educated and confident on the rings that we want. I would recommend Cullen Jewellery to everybody, and especially recommend Claudia!

16 July 2026
Rated 5 out of 5 stars

Katrina was amazing

Katrina, the showroom manager, was an absolute pleasure to work with—she was warm, bubbly, knowledgeable, and genuinely cared about helping us. Her exceptional customer service made the whole experience stress-free, and I would highly recommend her to anyone visiting the showroom.

15 July 2026
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Reply from Cullen Jewellery

Thank you so much for your lovely review! It was such a pleasure helping you both, and I’m so glad I could make the experience feel easy and enjoyable. Your kind words truly mean so much, and I’m wishing you all the happiness in this exciting chapter ahead! 💛
- Katarina B

Rated 5 out of 5 stars

Wonderful experience

Cullens made the engagement ring appointment feel effortless, and Sara was truly exceptional; warm, knowledgeable and genuinely invested in helping you find the perfect piece. Her guidance was thoughtful, reassuring and full of insight, turning a big moment into a beautiful experience.

I would highly recommend!

16 July 2026
Unprompted review
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Reply from Cullen Jewellery

Hi Chrissy,

Thank you so much for your kind words! It means so much to hear that you felt supported throughout your appointment. It was an absolute pleasure helping you explore the different designs, and I'm so pleased you had such a positive experience.

I look forward to seeing you again soon! ☺️

- Sara A 🤍✨

Rated 5 out of 5 stars

Excellent experience

Had a great experience in the showroom, Ally was so helpful and patient and took the time to explain everything. There were so many options and choices for rings.

16 July 2026
Rated 5 out of 5 stars

Great experience!

I had a great experience shopping for a ring at Cullen! Victoria in the San Francisco location worked with us to try on a bunch of different rings. She was patient and informative throughout, and followed up quickly once we were ready to continue the process. Then we worked with Sherry and Gabrielle in Australia to customize the ring. They were happy to go back and forth with me until everything was to our liking. The time zone difference was not an issue at all. Finally, Victoria worked with me to pick out the perfect stone for the design. Overall everything went smoothly and was stress free!

15 July 2026
Unprompted review
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Reply from Cullen Jewellery

Thank you so much, Hao! I'm so glad that you've had a good experience, and I cannot wait to see how your ring turns out. Congratulations!
- Victoria N.

Rated 5 out of 5 stars

Amazing Experience with Sara in the London Showroom

We visited Cullen Jewellery's London Showroom on 14th July to shop for engagement rings and we got assigned a wonderful advisor, Sara.
Before our appointment, I emailed Sara with some of my preferences and what I think I would like, and on the day of my appointment she had everything set up and ready to go. She also had additional stones/rings displayed so I could see a wider range. I ended up selecting my engagement ring with a different stone than what I thought I wanted, so Sara really does have an eye for this!

Sara was so helpful and knowledgable on the day of the appointment. She was so funny as well. We had the absolute best experience with her. Everything from our appointment was summarised in a follow up email and she has also been extremely helpful in our email exchanges.
Sara is working with us closely to iron out a few remaining details, but I will 100% be returning to purchase our wedding bands in the future :) Thanks a million <3

14 July 2026
Unprompted review
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Reply from Cullen Jewellery

Hi Mary-Kate,

Thank you so much for taking the time to leave such a lovely review. It truly means a lot.

It was such a pleasure meeting you both and being part of such an exciting milestone. I'm so glad we were able to explore lots of different options together and find the diamond that felt just right - sometimes those are the best surprises!

It's been a pleasure helping you through the process, and I'm looking forward to finalising the last few details with you.
I can't wait to continue this journey with you both, and hopefully help you find your perfect wedding bands when the time comes.

- Sara A 🤍✨

Rated 5 out of 5 stars

Very friendly

She was lovely and super helpful and supportive :)

16 July 2026
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Reply from Cullen Jewellery

Thank you Fadya, it was so lovely meeting you! - Shania W

Rated 5 out of 5 stars

Fantastic Experience

Fantastic experience. Thanks for helping us purchase a beautiful engagement ring.

16 July 2026
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Reply from Cullen Jewellery

Thank you for the lovely review, Jasmine!
- Hayley A

Rated 5 out of 5 stars

Molly made the experience fun and…

Molly made the experience fun and exciting! Even so I was there alone, she made me feel like I was with a friend. She showed me everything I was looking for and more and I felt like I had a better understanding of all the facets of engagement ring design and what to look out for.

16 July 2026
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Reply from Cullen Jewellery

Hi Aseel,
Thank you so much for the kind review! It was so lovely having you in the showroom! - Molly S

Rated 5 out of 5 stars

Amazing

Amazing! Hayley was insightful, patience and extremely knowledgeable! I can’t Thankyou enough for helping me choose the ring!

14 July 2026
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Reply from Cullen Jewellery

Thank you for such a kind review! I am so glad you enjoyed your experience here with me.
- Hayley A

Rated 5 out of 5 stars

As someone that has little knowledge…

As someone that has little knowledge about jewellery, I was initially very overwhelmed. Brittany was such a welcoming help to the whole process. She guided me through every step and answered all of my questions without making me feel silly. Can’t imagine where I’d be without the assistance, she was great!

16 July 2026
Unprompted review
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Reply from Cullen Jewellery

Thanks so much for the review! Really glad I could help out :) - Brittany C

Rated 5 out of 5 stars

Caitlin and the team were incredibly…

Caitlin and the team were incredibly friendly and helpful. We walked in not knowing much and left feeling informed and confident in a decision. We can’t thank the team enough for their exceptional service.

16 July 2026
Cullen Jewellery logo

Reply from Cullen Jewellery

Hi Jake! Thank you for taking the time to leave a review. It was a pleasure to assist you - Caitlin A

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